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Excluded installshield and now windows don't run


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#1 FallLSH

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Posted 25 May 2018 - 06:40 PM

I had that strange program on my PC, it kind of controlled my internet and it annoyed me, so I uninstalled that by erasing the folder (only admin permission), after that my internet stoped working and windows showed an atualization, I clicked it, hopping that the problem wold be solved, but now I have a black screen with "reboot and select proper boot device or insert boot media in selected boot device and press a key", how I can solve that ?

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#2 RolandJS

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Posted 25 May 2018 - 08:19 PM

I hope you have an OS partition backup on external media.  I think you might be in for a re-install of your Windows; however, before you do any such thing, await word from others in here -- a better and easier solution just be available.  I'm not sure a USB/DVD boot un-delete/un-erase utility will work to bring Windows back into full aok operation.


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#3 dc3

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Posted 26 May 2018 - 10:22 AM

You will need the installation media to perform a Refresh of Windows 10.

 

How to perform a Windows 10 Refresh from Installation Media

A Refresh will basically reinstall Windows 10.  You will have the options to keep your personal files, but it will uninstall any third party programs you installed.  You will be offered a list of the programs which will be uninstalled, you can use this list as a reference to these programs.

To do a Refresh on a computer which can not boot you will need Windosw 10 Installation Media.

If you don't have installation media you can use the Windows 10 Media Creation Tool to create installation media for either a disc or flash drive.  Follow the instruction for the second option Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC.

In order to use either form of installation media you may need to change the boot order in the BIOS so that the type of media (disc or USB flash drive) is the first device in the boot order, and the ssd/hdd the second device.

If you are using a disc place it in the tray of your optical drive, close the door and restart the computer.  When the computer recognizes the disc it will instruct you to press any key to boot from the disc.

If you are using a USB flash drive place it in a USB port and restart the computer.  You will receive the message to press any key to boot from the device.

Connect the installation media you created to your nonfunctional PC, and then turn it on.

On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen.

Select Repair your computer.

On the Choose an option screen, select Troubleshoot. From there.  Select Reset this PC.


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