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Black screen issue acknowledged

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#1 JohnC_21


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Posted 24 May 2018 - 09:01 AM

The recent 1803 upgrading issue whereby you end up with a black screen and a big headache has now been acknowledged by Microsoft:


The leading theory right now is that third party antivirus is to blame but the Register has spoken with Avast and they are saying it’s not the root cause.  Bottom line we’re still in the dark as to the true root cause at this time.

I still say:

  1. You should be on Pro not Home to defer feature updates
  2. If you are on Home you need to uninstall any third party antivirus and stay with Defender.  If I had a dime for everytime I saw an issue where antivirus interfered with updates I would be an EXTREMELY rich woman right now.  I know that folks like something third party to monitor what is happening to their systems, but these days with phishing, antivirus no longer is as effective as it once was, it brings risk of attacks (I can point to many an enterprise attack that used antivirus vulnerabilities to gain a toe-hold into the systems), and most importantly in times of upgrades, antivirus that is deep into the kernel often causes major issues.



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