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Bootup problems and BIOS issues, Dell Inspiron 7737


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#1 greggb77

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Posted 23 May 2018 - 11:51 AM

My first post here, so hey all!  Hope you're all doing well.

 

I'm dealing with a Dell Inspiron 7737, Windows 10, and here are the issues.

 

First, it doesn't boot directly into windows.  It goes to a blue screen with the heading: Choose an option (continue, use a device, use another operating system, etc.).  You can choose to boot on one of the operating system it lists, and eventually get to the user login screen, but when you login, you only see black wallpaper with an icon for the recycle bin.  The start menu doesn't work, you can't search or enter commands, etc.

 

I tried logging in on two separate profiles and have problems with both, although what happens when you login to the 2nd account is a little different, but still nothing works.  So I don't think this is a problem with a corrupt profile. To me this appears to me to be a problem with the file system or the hard drive.

 

Sometimes when you restart the computer it immediately goes to the Dell splash screen and says something like "repairing files".  It stays there for a long time and then you get to the next part.  I can't remember exactly what happens from there but eventually it spends a long time trying to repair files again, and states that it failed at doing this.

 

So, there appear to be unfixable files on the hd, which to me suggests something wrong with the hd.

 

Something else weird is that I can't execute any of the diagnostics programs.  In the setup menu, under boot device order, there's an option for diagnostics, but it has an exclamation point in front of it, like this: !Diagnostics.  And this doesn't come up under boot options when you press F12.  So, I have no way of running diagnostics on this machine.  I've restored factory defaults in setup, too.

 

As far as the hd goes, I'm planning on pulling it and connecting it to another machine, to at the very least hopefully retrieve photos and what not.  I should be able to determine if there's a problem with the hd this way.  But with the other issues, like not being able to run diagnostics, I wonder if there's a problem with the motherboard? 

 

I guess my main question is if you think there's a problem with the motherboard, where the diagnostics aren't available?

 

Thanks!

Gregg   

 

   



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#2 hamluis

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Posted 23 May 2018 - 04:23 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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