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No audio after Win 10 update.


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#1 enfant terrible

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Posted 23 May 2018 - 11:36 AM

Last night there was an automatic update of my computer and now there's no audio. Please advise. 



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#2 JohnC_21

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Posted 23 May 2018 - 11:56 AM

Known 1803 bug that Microsoft is trying to track down. They would appreciate feedback. 

 

https://www.bleepingcomputer.com/forums/t/677737/for-those-having-audio-problems-after-installing-version-1803/

 

It is not required to have a Microsoft Account to give feedback.

 

https://www.bleepingcomputer.com/forums/t/677936/feedback-hub-does-not-require-ms-account-sign-in/#entry4500000

 

Do you have a yellow exclamation mark next to your Sound Device in Device Manager?

 

Is the Microsoft Audio Service enabled and Started in Windows Services. Also the Windows Audio Endpoint Builder Service. Right click Comptuer > Manage > Services.

 



#3 enfant terrible

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Posted 23 May 2018 - 12:32 PM

Do you have a yellow exclamation mark next to your Sound Device in Device Manager?

 

Doesn't look like it (see attached screenshot)

 

Is the Microsoft Audio Service enabled and Started in Windows Services.

 

I have no idea that that is or how to get there.

 

Also the Windows Audio Endpoint Builder Service. Right click Comptuer > Manage > Services.

 

There's no "computer" option when I right click. Just "undo," "redo" etc. 

 

Incidentally, the last time I did a clean reinstall, I had a problem like this. IIRC, it had to do with drivers, but I forget exactly what i did to fix it. 

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#4 JohnC_21

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Posted 23 May 2018 - 12:40 PM

To get to services you can type services in the search box. It may be driver related but there have been people having audio issues after the 1803 update. 

 

See the below page.

 

http://www.thewindowsclub.com/idt-high-definition-audio-error



#5 enfant terrible

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Posted 23 May 2018 - 12:55 PM

Attached File  Screenshot (2).png   230.6KB   1 downloads

To get to services you can type services in the search box. It may be driver related but there have been people having audio issues after the 1803 update. 

 

See the below page.

 

http://www.thewindowsclub.com/idt-high-definition-audio-error

I'm not seeing any "microsoft audio services" in the index. (screenshot attached)



#6 JohnC_21

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Posted 23 May 2018 - 01:11 PM

It's Windows Audio service, not Microsoft. I can't verify if you have it from your image.



#7 enfant terrible

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Posted 23 May 2018 - 01:14 PM

Well, I went to that other link you posted. It said to uninstall then reinstall IDT Audio. I uninstalled it (including the driver) but can't figure out how to reinstall. How can i do that? 



#8 JohnC_21

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Posted 23 May 2018 - 01:19 PM

First, was Windows Audio Service enabled? Reboot and see if the audio drive gets installed again. If not open Device Manager, in the top most tree, Desktop-GNN.. click Action>Scan for Hardware changes.



#9 enfant terrible

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Posted 23 May 2018 - 01:26 PM

JuSt rebooted and went to youtube. Everything's back to normal. Thanks. 



#10 enfant terrible

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Posted 23 May 2018 - 01:28 PM

Wait a miute... It worked for a few seconds but everything's now mute again. Wierd



#11 enfant terrible

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Posted 23 May 2018 - 01:36 PM

Just ran troubleshooter and got this

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#12 JohnC_21

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Posted 23 May 2018 - 01:37 PM

I think you are dealing with either a sound chip that is partially failing which would be a coincidence after the update or it's the Windows 10 bug I mentioned. Provide feedback to Microsoft so they can attempt to fix the problem with an update.


Edited by JohnC_21, 23 May 2018 - 01:37 PM.





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