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Recent Hardware Upgrade, computer health decline and gen. issues.


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2 replies to this topic

#1 JSorensen827

JSorensen827

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  • Location:Fresno, California
  • Local time:04:22 PM

Posted 21 May 2018 - 10:12 PM

Hello Everyone,

 

Recently I started having issues with the computer turning off randomly, not turning on when powered, and several dead memory channels. I went ahead and upgraded to a new MB, CPU, and upgraded my RAM. One of the biggest issues I have is that I did not build this computer myself. I had the computer tech at a previous job put it together for me. I called him and had him make the upgrades for me, as well as check the entire system for it's health. 

 

Recently, I have been having issues with data storage and running out of data space. 

 

 

Here are my current findings:

 

The 250 GB SSD has only 12 GB remaining, is running much slower than normal, and storage is defaulted to this drive which continues to fill it up. 

 

The 500 GB, named "OS_Data" (465 GB usable, is that correct?) drive has around 180 GB free. However, it is starting to give me failure notifications, but it seems to run as intended. 

 

The 750 GB "Mirror" drive is blank (698 GB available), nothing is being placed on it and there is no data being "mirrored" or backed up here. Only a couple things I have moved onto it. 

 

When the computer was configured I was not there to ask questions or understand the process. There is a RAID setup that I know absolutely nothing about, and I want to make some changes. 

 

 

First thing first, I want to make sure I have not come across any malware, trojans, etc... through any of the recent processes.

Then I would like some help in understanding what I can do to change the Data storage. I have recently started my own business in engineering and design work, I would like to be able to have the heavy resource usage programs on the SSD and the remainder on the D or E drive. I would like to remove any of the Intel backup programming and "mirroring" that isn't working anyway, as I have purchased an external desktop storage drive to backup personal data and the new business data. 

 

Let me know what I can do and if I can answer any additional questions to help move this along. 

 

Thank you very much in advance. 

 

J



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#2 dmccoy

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Posted 08 June 2018 - 01:02 PM

Hi, I am happy to try an help you. You are asking for several different things so we will work through them separately. Please perform the following as the first steps. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#3 dmccoy

dmccoy

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Posted 08 June 2018 - 01:04 PM

To check for Malware perform the following steps.

Download MiniToolBox by Farbar and save it to your desktop.
Run as Administrator to start the tool

  • Select to Run All options
  • Click Go and wait patiently
  • Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
  • Upload or Paste the Results.txt to your next reply

Rkill

  • Download Rkill from the below link.
    https://www.bleepingcomputer.com/download/rkill/I
  • Double click on Rkill program to stop the malicious programs from running
  • RKill will now start working in the background, please be patient while it looks for malicious process and tries to end them
  • When the Rkill tool has completed its task, it will generate a log
  • Do Not Reboot your computer or the malware programs will start again
  • Upload or Paste your Log file to next reply

Adware Cleaner
Download Adware Cleaner to your desktop.
Important! close all open programs and internet browsers

  • Double click on AdwCleaner.exe to run the tool
  • Right-click on program and select Run As Administrator.
  • Click on the scan button
  • When the scan is ready click on the Clean button
  • Upload or Paste the log in your next reply.

Junkware Removal Tool

  • Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Please download Malwarebytes Anti-Malware to your desktop.
https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

  • Launch Malwarebytes Anti-Malware Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has Started
  • Click on the Settings button
  • Click on Protection tab
  • Enable the Scan for rootkits
  • select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
  • Reboot your computer if prompted.
  • After the restart, Open Malwarebytes
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 





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