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Posted 21 May 2018 - 05:44 PM
Posted 21 May 2018 - 06:08 PM
Welcome to Windows 10 as a "Service".
Your not alone. 40 people had the same question.
Posted 21 May 2018 - 06:28 PM
Posted 21 May 2018 - 08:38 PM
Maybe the client joined a network institution server that had the software?
Posted 22 May 2018 - 07:06 AM
Posted 23 May 2018 - 12:51 PM
"after the most recent update" what version is the most recent update?
--- Can you revert to the prior version and start over?
"in the bottom right hand corner.." we have installed Office 365 for you"
It might be worth it to check Windows Update Advanced Options and see if Give me updates for other Microsoft products when I update Windows is checked.
I just checked a computer I updated to 1803 on Monday May 21 at the office where I volunteer.
Computer: Acer Veriton M275 System type: 32-bit Operating System, x64-based processor
System information: x86 - based PC.
Control panel: Microsoft Office Professional Plus 2007 12.0.6612.1000
There isn't an install pertaining to Office 365 and the computer is running fine.
At first I though it might be because the Win10 OS is 32-bit but looking up the Office 365 requirements indicate to me that both 32-bit & 64-bit are ok.
Also on my prior recommendation to check Give me updates for other Microsoft products is checked so in this case it didn't matter.
I know this doesn't provide any answers yet but hopefully the key to what's happening in some cases will come to light somehow.
I don't know if Feedback Hub might have information but I'm going to look it up
Edited by cmptrgy, 23 May 2018 - 01:15 PM.
Posted 24 May 2018 - 08:39 AM
This has happened previously to the latest update. It seems updates install a Get Office 365 app and this somehow borks an existing install of Office.
Posted 24 May 2018 - 06:09 PM
That’s a good article John. It reminded me of a Windows 10 computer I reset in April. Before the reset process was ready to proceed, a report was generated of what wouldn’t be kept. There were 2 Microsoft Office products listed: one for the owners paid for Microsoft Office Home and Student 2016 and another one for Office 365. I went into Programs and Features and both of those products were included. He never knew it and he never had problems using his Microsoft Office Home and Student 2016.
Did the reset. Everything runs fine. He’s on 1709 16299.431. I just called him and asked him to let me know that when the 1803 update occurs does it include the Office 365 being installed and causing issues as has been reported. I want to believe that since Office 365 is no longer on his system that the “forced Office 365 install” won’t be an issue but I’d really like to know.
I am also on 1709 16299.431 and also have Microsoft Office Home and Student 2016. There isn’t an entry for Office 365 in Control Panel. I’ll want to watch for what happens on my computer also.
Posted 25 May 2018 - 03:04 PM
@cmptrgy, see this thread. It seems Microsoft is rebranding Office 2016 to Office 365 via a name change but the OP had a problem.
Posted 25 May 2018 - 11:18 PM
In post #6, I mentioned "I don't know if Feedback Hub might have information but I'm going to look it up"
I finally did: couldn't find anything pertaining to this subject.
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