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Freeze when installing Malwarebytes. BSOD on hard reboot


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#1 backcab

backcab

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Posted 20 May 2018 - 09:47 PM

Speccy link: http://speccy.piriform.com/results/HtUJQpHshpuI31BISVyVii6

 

I was trying to install malwarebytes from https://www.malwarebytes.com/. The download went fine, but when I tried to install, the progress bar got to the end and my computer froze, I got a pop up saying Microsoft Windows has stopped responding, and it asked me if I wanted to end the program. I hit no every time it popped up for a while, but after several minutes and seeing nothing good happening from hitting no, I started hitting yes, however that didn't solve any problems either.

 

After getting frustrated with my frozen computer, I held the power button to force it off. When I turned it back on, I got the BSOD with a BAD_SYSTEM_CONFIG_INFO error.

 

I got back into my computer by following this youtube video: https://youtu.be/Wor7mASx3ws. Though I had to do it on my C drive rather than my D drive.

 

I don't feel like this is a proper fix though. I can use my computer now, but I'm afraid to do anything important on it since I don't know what caused the issue and I don't know that its fixed for good.

 

I would appreciate assistance investigating and resolving this.



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