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Unable to use wireless connection- tearing hair out!


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3 replies to this topic

#1 poulner

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Posted 20 May 2018 - 12:46 PM

My humle aologies, if this is not the right place for the thread.Try as I might, I cannot get my system to run wirelessly. My set up is simple.

Windows 10 64 bit Home and Student, Billion 8800NL router on VDSL2 connection, Canon MG6800 MFD and, of course, a monitor. There’s also an internet radio, and partner has an IPad; both work because , and when, someone nearby has an open connection.

I attempt to alter the adapter settings, but selecting Connect results in no change.

In settings the Wi-Fi page is showing that the router is connected and secured, but the adapter has a red cross against it. Troubleshooting the connection finds no problem. I have also run the hardware troubleshooter.


It may be a red herring to this, but I get “failed to acquire information on the driver and software. check the network connection and try again”, on trying to run my MFD.

​The MFD did suffer an accident (dropped), but all appears to work.


 

Here are slightly annotated details of my settings, seen, when attempting wi-fi.
Name:                Wi-Fi
Description:        Dell Wireless 1707 802.11b/g/n (2.4GHZ)
Physical address (MAC):               28:56:5a:4f:86:51
Status:  Not operational
Maximum transmission unit:      1500
IPv4 address:     169.254.***.***/16
IPv6 address:     fe80::***IPv6 Not available
 DNS servers:     8.8.8.8, 8.8.8.4
DNS connection suffix:  home.gateway
Connectivity (IPv4/IPv6):              Disconnected
                                                  
                                                  
Name:  Teredo Tunneling Pseudo-Interface
Description:        Teredo Tunneling Pseudo-Interface
Physical address (MAC):               00:00:00:00:00:00:00:e0
Status:  Not operational
Maximum transmission unit:      1280
IPv6 address:     fe80::ffff:ffff:fffe%13/64
Default gateway:             ::
Connectivity (IPv4/IPv6):              Disconnected –Not used anyway
                                                  
                                                  
Name:  Bluetooth Network Connection
Description:        Bluetooth Device (Personal Area Network)
Physical address (MAC):               28:56:5a:4f:86:52
Status:  Not operational
Maximum transmission unit:      1500
Connectivity (IPv4/IPv6):              Disconnected- Not required deleted
                                                  
                                                  
Name:  Ethernet
Description:        Realtek PCIe GBE Family Controller
Physical address (MAC):               48:4d:7e:9b:bb:84
Status:  Not operational
Maximum transmission unit:      1500
Connectivity (IPv4/IPv6):              Disconnected – No cable present
                                                  
                                                  
Name:  Local Area Connection* 10
Description:        Microsoft Wi-Fi Direct Virtual Adapter
Physical address (MAC):               1a:56:5a:4f:86:51
Status:  Not operational
Maximum transmission unit:      1500
Connectivity (IPv4/IPv6):              Disconnected
                                                  
                                                  
Name:  Local Area Connection* 12
Description:        Microsoft Wi-Fi Direct Virtual Adapter #2
Physical address (MAC):               2a:56:5a:4f:86:51
Status:  Not operational
Maximum transmission unit:      1500
Connectivity (IPv4/IPv6):              Disconnected- Deleted

                                                  

                                                  


 

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#2 JohnC_21

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Posted 20 May 2018 - 02:00 PM

The wifi adapter may have failed. 

 

Go through all the steps in the below page. Last option is to do a Network Reset. If none of the fixes work you can always get a USB wifi dongle. You could check to see if it a hardware issue by booting a live linux disk like Mint Cinnamon. You would need to disable SecureBoot in your UEFI 

settings if enabled. 

 

https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues

 

This is the latest driver for your Wifi card I could find.

 

https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=MK1YH


Edited by JohnC_21, 20 May 2018 - 02:01 PM.


#3 poulner

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Posted 20 May 2018 - 05:12 PM

@JohnC_21 Thank you for the links :) I found the router needed the passphrase re-entered. :doh:



#4 JohnC_21

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Posted 20 May 2018 - 05:33 PM

Your Welcome, easy fixes are the best.  :)






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