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Can't run windows 10 normally after newest update

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#1 sammeke33


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  • 2 posts

Posted 19 May 2018 - 09:13 AM

Hey guys, really hoping one of you can help me with this issue, since I've tried everything and can't seem to find a solution.

I wanna clarify, I run an Asus ROG G55 laptop that had no issues up to now whatsoever.

Now, yesterday windows asked me to apply a major update, ran it while I was sleeping, turned my laptop on in the morning only for him to start asking me what language I want my keyboard in (not a good start), then not being able to run windows, only through menu with second latest "OS version" I make it to the user password menu (where my pic is still showing) but once I enter the pass it goes through the entire process of 5 minutes of preparing apps etc..you know the deal, after which it loads me a blank black desktop with only recycle bin with nothing running. Can't run explorer without getting the error "an attempt was made to reference a token that does not exist" along with some shell error, something similar to the error it shows me when entering at first. Nothing shows up and I don't know what to do, I'm desperate, and from searching for OS files through the startup menu I know everything is still there, and I'd rather keep it that way. Anyone have a solution? I've tried launching cmd, which works, but none of the commands, either through the desktop or startup menu have fixed anything.

Thank you so much...

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#2 dmccoy


  • BSOD Kernel Dump Expert
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Posted 25 May 2018 - 02:18 PM

Are you able to start in Safe mode as well? If so, we can try some possible repairs first.

2) When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
3) After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
4) After your PC restarts, select one of the following Safe Mode options you are instructed to from the Start Up Settings menu:


  • Safe Mode (4)
  • Safe Mode with Networking (5)
  • Command Prompt (6)

5) Wait for Safe Mode to load.
6) Logon with an Administrator account if needed

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