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please take a look at my pc!


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14 replies to this topic

#1 kaygee809

kaygee809

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Posted 18 May 2018 - 04:39 PM

   I was told  that I have an infection on my computer.  I have always been pleased with  help  that I got from Bleeping.  Please take a look and help me out.  I have an Acer Spin laptop (315-51) -Intel core - ic-7100 U CPU  2.40 GHz   600 gigs with 5.4 useable.   Sorry but I do not know much about what it all means but I do try to be careful.  tyvm in advance.


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#2 Broni

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Posted 18 May 2018 - 06:42 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 kaygee809

kaygee809
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Posted 21 May 2018 - 10:48 AM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender        
Norton Security Suite   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Zemana AntiMalware    
 Adobe Flash Player 29.0.0.171  
 Mozilla Firefox (60.0.1) 
````````Process Check: objlist.exe by Laurent````````  
 Zemana AntiMalware ZAM.exe   
 Windows Defender MSASCuiL.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 

onnection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 

Farbar Service Scanner Version: 27-01-2016
Ran by Karen (administrator) on 21-05-2018 at 11:00:13
Running from "C:\Users\Karen\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""C:\ProgramData\Microsoft\Windows Defender\platform\4.12.17007.18011-0\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 

iniToolBox by Farbar  Version: 17-06-2016
Ran by Karen (administrator) on 21-05-2018 at 11:02:46
Running from "C:\Users\Karen\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Spin SP315-51 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
0.0.0.1 mssplus.mcafee.com
========================= IP Configuration: ================================
 
Qualcomm Atheros QCA9377 Wireless Network Adapter = Wi-Fi (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
AnchorFree TAP-Windows Adapter V9 = Ethernet 3 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet (Kernel Debugger)" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Karenscomputer
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.md.comcast.net
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 3E-A0-67-BE-D6-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : AnchorFree TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-04-78-C8-37
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : hsd1.md.comcast.net
   Description . . . . . . . . . . . : Qualcomm Atheros QCA9377 Wireless Network Adapter
   Physical Address. . . . . . . . . : 3C-A0-67-BE-D6-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:14a:c201:5998::a9d6(Preferred) 
   Lease Obtained. . . . . . . . . . : Sunday, May 20, 2018 6:28:01 PM
   Lease Expires . . . . . . . . . . : Sunday, May 27, 2018 6:28:00 PM
   IPv6 Address. . . . . . . . . . . : 2601:14a:c201:5998:9e3:dbbf:d9b5:1011(Preferred) 
   Temporary IPv6 Address. . . . . . : 2601:14a:c201:5998:9d51:c374:5e37:63b7(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::9e3:dbbf:d9b5:1011%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.94(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, May 9, 2018 8:34:41 AM
   Lease Expires . . . . . . . . . . : Monday, May 28, 2018 10:15:46 AM
   Default Gateway . . . . . . . . . : fe80::9e34:26ff:fe3f:ac50%12
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 87859303
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-B0-D6-85-3C-A0-67-BE-D6-EB
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 3C-A0-67-BE-D6-EC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  2001:558:feed::1
 
Name:    google.com
Addresses:  2607:f8b0:4004:807::200e
  172.217.13.78
 
 
Pinging google.com [2607:f8b0:4004:808::200e] with 32 bytes of data:
Reply from 2607:f8b0:4004:808::200e: time=21ms 
Reply from 2607:f8b0:4004:808::200e: time=19ms 
 
Ping statistics for 2607:f8b0:4004:808::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 21ms, Average = 20ms
Server:  cdns01.comcast.net
Address:  2001:558:feed::1
 
Name:    yahoo.com
Addresses:  2001:4998:58:1836::10
  2001:4998:44:41d::4
  2001:4998:58:1836::11
  2001:4998:c:1023::5
  2001:4998:44:41d::3
  2001:4998:c:1023::4
  98.137.246.8
  98.138.219.231
  72.30.35.10
  72.30.35.9
  98.138.219.232
  98.137.246.7
 
 
Pinging yahoo.com [2001:4998:c:1023::4] with 32 bytes of data:
Reply from 2001:4998:c:1023::4: time=84ms 
Reply from 2001:4998:c:1023::4: time=84ms 
 
Ping statistics for 2001:4998:c:1023::4:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 84ms, Maximum = 84ms, Average = 84ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...3e a0 67 be d6 eb ......Microsoft Wi-Fi Direct Virtual Adapter
  2...00 ff 04 78 c8 37 ......AnchorFree TAP-Windows Adapter V9
 12...3c a0 67 be d6 eb ......Qualcomm Atheros QCA9377 Wireless Network Adapter
  5...3c a0 67 be d6 ec ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.94     55
         10.0.0.0    255.255.255.0         On-link         10.0.0.94    311
        10.0.0.94  255.255.255.255         On-link         10.0.0.94    311
       10.0.0.255  255.255.255.255         On-link         10.0.0.94    311
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         10.0.0.94    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link         10.0.0.94    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12    311 ::/0                     fe80::9e34:26ff:fe3f:ac50
  1    331 ::1/128                  On-link
 12    311 2601:14a:c201:5998::/64  On-link
 12    311 2601:14a:c201:5998::a9d6/128
                                    On-link
 12    311 2601:14a:c201:5998:9e3:dbbf:d9b5:1011/128
                                    On-link
 12    311 2601:14a:c201:5998:9d51:c374:5e37:63b7/128
                                    On-link
 12    311 fe80::/64                On-link
 12    311 fe80::9e3:dbbf:d9b5:1011/128
                                    On-link
  1    331 ff00::/8                 On-link
 12    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/21/2018 10:19:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: AWC.exe, version: 2.1.16258.0, time stamp: 0x57dc7237
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03012e30
Faulting process id: 0x26b0
Faulting application start time: 0xAWC.exe0
Faulting application path: AWC.exe1
Faulting module path: AWC.exe2
Report Id: AWC.exe3
Faulting package full name: AWC.exe4
Faulting package-relative application ID: AWC.exe5
 
Error: (05/21/2018 10:19:54 AM) (Source: .NET Runtime) (User: )
Description: Application: AWC.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at Amundsen.LSM.Load()
   at Amundsen.Program.TimeIntervalElapsed(Boolean)
   at Amundsen.Program.Main(System.String[])
 
Error: (05/21/2018 10:16:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: AppMonitorPlugIn.exe, version: 3.3.3009.0, time stamp: 0x5a5599ca
Faulting module name: KERNELBASE.dll, version: 10.0.16299.402, time stamp: 0xde35406a
Exception code: 0xc000041d
Fault offset: 0x0000000000014008
Faulting process id: 0x4304
Faulting application start time: 0xAppMonitorPlugIn.exe0
Faulting application path: AppMonitorPlugIn.exe1
Faulting module path: AppMonitorPlugIn.exe2
Report Id: AppMonitorPlugIn.exe3
Faulting package full name: AppMonitorPlugIn.exe4
Faulting package-relative application ID: AppMonitorPlugIn.exe5
 
Error: (05/21/2018 10:15:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: AppMonitorPlugIn.exe, version: 3.3.3009.0, time stamp: 0x5a5599ca
Faulting module name: KERNELBASE.dll, version: 10.0.16299.402, time stamp: 0xde35406a
Exception code: 0xe0434352
Fault offset: 0x0000000000014008
Faulting process id: 0x4304
Faulting application start time: 0xAppMonitorPlugIn.exe0
Faulting application path: AppMonitorPlugIn.exe1
Faulting module path: AppMonitorPlugIn.exe2
Report Id: AppMonitorPlugIn.exe3
Faulting package full name: AppMonitorPlugIn.exe4
Faulting package-relative application ID: AppMonitorPlugIn.exe5
 
Error: (05/21/2018 10:15:57 AM) (Source: .NET Runtime) (User: )
Description: Application: AppMonitorPlugIn.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess)
   at Encryption.AES.DecryptFileToString(System.String)
   at <Module>.EncryptionWrapper.AESWrapper.Dencryption(EncryptionWrapper.AESWrapper*, Char*, SByte*)
 
Error: (05/21/2018 09:25:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1125
 
Error: (05/21/2018 09:25:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1125
 
Error: (05/21/2018 09:25:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/21/2018 08:25:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: AWC.exe, version: 2.1.16258.0, time stamp: 0x57dc7237
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03002e30
Faulting process id: 0x3c94
Faulting application start time: 0xAWC.exe0
Faulting application path: AWC.exe1
Faulting module path: AWC.exe2
Report Id: AWC.exe3
Faulting package full name: AWC.exe4
Faulting package-relative application ID: AWC.exe5
 
Error: (05/21/2018 08:25:03 AM) (Source: .NET Runtime) (User: )
Description: Application: AWC.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at Amundsen.LSM.Load()
   at Amundsen.Program.TimeIntervalElapsed(Boolean)
   at Amundsen.Program.Main(System.String[])
 
 
System errors:
=============
Error: (05/21/2018 10:51:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/21/2018 10:20:51 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}KARENSCOMPUTERKarenS-1-5-21-3547350351-2537389923-1139562671-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/21/2018 08:23:51 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/21/2018 08:21:28 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}KARENSCOMPUTERKarenS-1-5-21-3547350351-2537389923-1139562671-1001LocalHost (Using LRPC)AcerIncorporated.AcerCollection_1.1.3011.0_x64__48frkmn4z8aw4S-1-15-2-2808968437-3465455977-1376809423-1034576450-261180976-3493196605-1086951068
 
Error: (05/20/2018 06:35:18 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/20/2018 06:30:15 PM) (Source: NetBT) (User: )
Description: The name "KARENSCOMPUTER :0" could not be registered on the interface with IP address 10.0.0.94.
The computer with the IP address 10.0.0.85 did not allow the name to be claimed by
this computer.
 
Error: (05/20/2018 06:30:02 PM) (Source: NetBT) (User: )
Description: The name "KARENSCOMPUTER :0" could not be registered on the interface with IP address 10.0.0.94.
The computer with the IP address 10.0.0.85 did not allow the name to be claimed by
this computer.
 
Error: (05/20/2018 06:25:28 PM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}KARENSCOMPUTERKarenS-1-5-21-3547350351-2537389923-1139562671-1001LocalHost (Using LRPC)Microsoft.Windows.ContentDeliveryManager_10.0.16299.15_neutral_neutral_cw5n1h2txyewyS-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723
 
Error: (05/20/2018 06:24:34 PM) (Source: NetBT) (User: )
Description: The name "KARENSCOMPUTER :0" could not be registered on the interface with IP address 10.0.0.94.
The computer with the IP address 10.0.0.85 did not allow the name to be claimed by
this computer.
 
Error: (05/20/2018 06:24:24 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (05/21/2018 10:19:55 AM) (Source: Application Error)(User: )
Description: AWC.exe2.1.16258.057dc7237unknown0.0.0.000000000c000000503012e3026b001d3f10ec8d8b6bbC:\Program Files (x86)\Acer\Amundsen\2.1.16258\AWC.exeunknown6e4ce4d4-cfb0-473b-afac-7d67f31e4337
 
Error: (05/21/2018 10:19:54 AM) (Source: .NET Runtime)(User: )
Description: Application: AWC.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at Amundsen.LSM.Load()
   at Amundsen.Program.TimeIntervalElapsed(Boolean)
   at Amundsen.Program.Main(System.String[])
 
Error: (05/21/2018 10:16:22 AM) (Source: Application Error)(User: )
Description: AppMonitorPlugIn.exe3.3.3009.05a5599caKERNELBASE.dll10.0.16299.402de35406ac000041d0000000000014008430401d3ef9345aa81eaC:\Program Files\Acer\User Experience Improvement Program\Plugin\AppMonitor\AppMonitorPlugIn.exeC:\WINDOWS\System32\KERNELBASE.dllc4a6bdc7-6b98-4943-ab2e-628fd6ebaeb2
 
Error: (05/21/2018 10:15:57 AM) (Source: Application Error)(User: )
Description: AppMonitorPlugIn.exe3.3.3009.05a5599caKERNELBASE.dll10.0.16299.402de35406ae04343520000000000014008430401d3ef9345aa81eaC:\Program Files\Acer\User Experience Improvement Program\Plugin\AppMonitor\AppMonitorPlugIn.exeC:\WINDOWS\System32\KERNELBASE.dlle91493a5-e6e0-4ff7-a9de-4e45f0c2e915
 
Error: (05/21/2018 10:15:57 AM) (Source: .NET Runtime)(User: )
Description: Application: AppMonitorPlugIn.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess)
   at Encryption.AES.DecryptFileToString(System.String)
   at <Module>.EncryptionWrapper.AESWrapper.Dencryption(EncryptionWrapper.AESWrapper*, Char*, SByte*)
 
Error: (05/21/2018 09:25:59 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1125
 
Error: (05/21/2018 09:25:59 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1125
 
Error: (05/21/2018 09:25:59 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/21/2018 08:25:03 AM) (Source: Application Error)(User: )
Description: AWC.exe2.1.16258.057dc7237unknown0.0.0.000000000c000000503002e303c9401d3f0feba69037cC:\Program Files (x86)\Acer\Amundsen\2.1.16258\AWC.exeunknown62252852-6964-4c7d-9850-2a066b461cfe
 
Error: (05/21/2018 08:25:03 AM) (Source: .NET Runtime)(User: )
Description: Application: AWC.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at Amundsen.LSM.Load()
   at Amundsen.Program.TimeIntervalElapsed(Boolean)
   at Amundsen.Program.Main(System.String[])
 
 
CodeIntegrity Errors:
===================================
  Date: 2018-05-21 10:58:37.061
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:58:37.058
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:54:07.740
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:54:07.737
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:45:58.955
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:45:58.953
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:30:49.629
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:30:49.627
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:15:49.927
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-05-21 10:15:49.916
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
abFiles (HKLM-x32\...\{13885028-098C-4799-9B71-27DAC96502D5}) (Version: 2.07.2004 - Acer Incorporated)
abPhoto (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 4.00.2001.1 - Acer Incorporated)
Acer Care Center (HKLM\...\{1AF41E84-3408-499A-8C93-8891F0612719}) (Version: 2.00.3024 - Acer Incorporated)
Acer Collection (HKLM-x32\...\{8CD449EA-BBA0-477F-AFF9-9AF6E8C50EF2}) (Version: 1.01.3011 - Acer Incorporated)
Acer Configuration Manager (HKLM-x32\...\{414D554E-4453-454E-0201-000000016258}) (Version: 2.1.16258 - Acer)
Acer Portal (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 3.12.2006 - Acer Incorporated)
Acer Quick Access (HKLM\...\{8BBF04F1-C68A-441C-B5EF-446EE9960EAF}) (Version: 2.01.3008 - Acer Incorporated)
Acer UEIP Framework (HKLM\...\{12A718F2-2357-4D41-9E1F-18583A4745F7}) (Version: 3.03.3009 - Acer Incorporated)
Adobe Flash Player 29 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 29.0.0.171 - Adobe Systems Incorporated)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 6.4.0.1321 - Amazon Services LLC)
AOP Framework (HKLM-x32\...\{4A37A114-702F-4055-A4B6-16571D4A5353}) (Version: 3.25.2001.0 - Acer Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{543F829B-4591-4B2F-AF63-6E6E6AE59EB2}) (Version: 6.4 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0ECA3BB5-4410-414B-B226-241FF1C12CD0}) (Version: 6.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{9E005AAA-81A3-478E-8944-532D350952EE}) (Version: 11.3.1.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{A30EA700-5515-48F0-88B0-9E99DC356B88}) (Version: 2.6.0.1 - Apple Inc.)
BitRaider Streaming Client (HKLM-x32\...\BitRaider Streaming Client) (Version: 1.3.3.4098 - BitRaider, LLC)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Clutter II: He Said, She Said (HKLM-x32\...\WTA-4fb27e79-7208-492b-b7f5-0b32cbb18ef1) (Version: 1.1.6.30 - WildTangent) Hidden
Cybereason RansomFree 2.4.2.0 (HKLM-x32\...\{2A15E1FB-A1F5-4F11-B033-D8DB1E37C1E9}) (Version: 2.4.2.0 - Cybereason Inc.)
Dashlane Upgrade Service (HKLM-x32\...\Dashlane Upgrade Service) (Version: 2.1.17.0 - Dashlane, Inc.)
Epic Games Launcher (HKLM-x32\...\{93BFE5DF-776E-436F-8693-DF1F72C0E3C1}) (Version: 1.1.151.0 - Epic Games, Inc.)
GameHouse Games (HKLM-x32\...\GameHouse Games) (Version: 8.60.20 - GameHouse)
Google Chrome Dev (HKLM-x32\...\Google Chrome Dev) (Version: 68.0.3432.3 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
iCloud (HKLM\...\{5BD11939-D2C2-4F1B-AAAF-5ECE19A801F7}) (Version: 7.4.0.111 - Apple Inc.)
Intel® Chipset Device Software (HKLM-x32\...\{bb0592a7-5772-4736-9d55-2402740085db}) (Version: 10.1.1.38 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.6.0.1025 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 21.20.16.4526 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 15.2.0.1020 - Intel Corporation)
Intel® Virtual Buttons (HKLM-x32\...\1992736F-C90A-481C-B21B-EE34CAD07387) (Version: 1.1.0.21 - Intel Corporation)
iTunes (HKLM\...\{3D8C6B05-FE24-4B9C-A57C-B8E1FA39E83D}) (Version: 12.7.4.80 - Apple Inc.)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
McAfee Safe Connect (HKLM-x32\...\{8DF95C34-C5EB-4026-9C86-E49F2A94677A}) (Version: 1.6.0.223 - McAfee, Inc)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.717.1 - McAfee, Inc.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.9226.2156 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 18.065.0329.0002 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Mozilla Firefox 60.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 60.0.1 (x86 en-US)) (Version: 60.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 57.0 - Mozilla)
My.com Game Center (HKCU\...\MyComGames) (Version: 3.219 - My.com B.V.)
Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.6.1.150 - Symantec Corporation)
Norton Security Suite (HKLM-x32\...\NGC) (Version: 22.14.0.54 - Symantec Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.9226.2156 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.9226.2156 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.9226.2156 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.9226.2156 - Microsoft Corporation) Hidden
Qualcomm Atheros 11ac Wireless LAN Installer (HKLM-x32\...\{20CA507E-24AA-4741-87CF-CC1B250790B7}) (Version: 11.0.10393 - Qualcomm Atheros)
Qualcomm Atheros Bluetooth Installer (64) (HKLM\...\{628988B4-3FA5-4EA6-BAA3-DA640F6718BD}) (Version: 10.0.0.281 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.14393.29093 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7960 - Realtek Semiconductor Corp.)
Roblox Player for Karen (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - Roblox Corporation)
Roblox Studio for Karen (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - Roblox Corporation)
UE4 Prerequisites (x64) (HKLM\...\{36EAD5CF-44EF-4FCF-8BE1-D96C4835D7A4}) (Version: 1.0.11.0 - Epic Games, Inc.) Hidden
UE4 Prerequisites (x64) (HKLM-x32\...\{2890ae6b-90e9-448d-b3e6-97e43c21e2fd}) (Version: 1.0.13.0 - Epic Games, Inc.) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.1.15 - WildTangent)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.1.1.36 - WildTangent) Hidden
WildTangent ShortcutProvider (HKLM-x32\...\{80831F60-19D7-43B3-A60C-5CAF8C478DF6}) (Version: 1.0.0.60 - WildTangent) Hidden
Windosill version 1.61 (HKLM-x32\...\{F2F62C0A-DA99-4A01-85EB-8B601F9ADE23}_is1) (Version: 1.61 - Vectorpark, Inc)
Windows 10 Update Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22391 - Microsoft Corporation)
Zemana AntiMalware (HKLM-x32\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.74.0.150 - Zemana Ltd.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 6012.22 MB
Available physical RAM: 2704.13 MB
Total Virtual: 11811.91 MB
Available Virtual: 7223.28 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:930.4 GB) (Free:802.94 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KARENSCOMPUTER
 
Administrator            DefaultAccount           Guest                    
Karen                    kayge                    tatay                    
WDAGUtilityAccount       
 
========================= Restore Points ==================================
 
18-05-2018 23:22:10 Windows Update
 
**** End of log ****
 

kill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2018 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 05/21/2018 11:31:56 AM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\WINDOWS\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 => C:\WINDOWS\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\INetCache\IE [Dir]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  
 
  0.0.0.1 mssplus.mcafee.com
 
Program finished at: 05/21/2018 11:36:38 AM
Execution time: 0 hours(s), 4 minute(s), and 41 seconds(s)
 
Sir,  I did not post Malwarebytes because it found no threats.  I got a notice on my pc telling me i was infected -  it told me that it was going to shut me down.   idk how i got this because i try to be careful.  Did I give you all that you requested?  tyvm and have a wonderful day!
      
 

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#4 kaygee809

kaygee809
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Posted 21 May 2018 - 10:51 AM

Malwarebytes

    ---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.10.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.431.16299.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.400000 GHz
Memory total: 6304272384, free: 2363781120

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#5 Broni

Broni

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Posted 21 May 2018 - 05:05 PM

Malwarebytes Anti-Rootkit log is incomplete.

Please redo.


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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 kaygee809

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Posted 26 May 2018 - 09:52 PM

i rescanned like you said but i did not get a log on my desktop this time.  what should i do?


The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#7 kaygee809

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Posted 26 May 2018 - 09:58 PM

Malwarebytes Anti-Rootkit BETA 1.10.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2018.05.26.05
  rootkit: v2018.05.26.05
 
Windows 10 x64 NTFS
Internet Explorer 11.431.16299.0
Karen :: KARENSCOMPUTER [administrator]
 
5/26/2018 10:11:28 PM
mbar-log-2018-05-26 (22-11-28).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 218975
Time elapsed: 23 minute(s), 38 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
alwarebytes Anti-Rootkit BETA 1.10.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.431.16299.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.400000 GHz
Memory total: 6304272384, free: 2363781120
 
=======================================
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.10.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.431.16299.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.400000 GHz
Memory total: 6304272384, free: 3033194496
 
Downloaded database version: v2018.05.26.05
Downloaded database version: v2018.05.26.05
Downloaded database version: v2018.01.20.01
Initializing...
======================
Driver version: 4.3.0.15
------------ Kernel report ------------
     05/26/2018 22:11:21
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\cng.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\WppRecorder.sys
\SystemRoot\system32\drivers\SleepStudyHelper.sys
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\tpm.sys
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\iaStorA.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\system32\drivers\NGCx64\160E000.036\SYMEFASI64.SYS
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volume.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\drivers\iorate.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\NGCx64\160E000.036\ccSetx64.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\system32\drivers\NGCx64\160E000.036\Ironx64.SYS
\??\C:\WINDOWS\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\vmbkmclr.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\WINDOWS\System32\drivers\zamguard64.sys
\??\C:\WINDOWS\System32\drivers\zam64.sys
\SystemRoot\System32\Drivers\NGCx64\160E000.036\SYMNETS.SYS
\SystemRoot\system32\drivers\NGCx64\160E000.036\SRTSPX64.SYS
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\22.10.0.85\Definitions\IPSDefs\20180525.061\IDSvia64.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\22.10.0.85\Definitions\BASHDefs\20180521.001\BHDrvx64.sys
\SystemRoot\system32\drivers\bam.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\drivers\aftap0901.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_9c1fb8f4db31c348\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\System32\drivers\CAD.sys
\SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igdkmd64.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\iaLPSS2i_I2C.sys
\SystemRoot\system32\drivers\SpbCx.sys
\SystemRoot\System32\drivers\TeeDriverW8x64.sys
\SystemRoot\System32\drivers\Qcamain10x64.sys
\SystemRoot\system32\DRIVERS\wdiwifi.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsP2Stor.sys
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\acpipagr.sys
\SystemRoot\System32\drivers\VirtualButtons.sys
\SystemRoot\System32\drivers\msgpiowin32.sys
\SystemRoot\System32\drivers\UEFI.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\iwdbus.sys
\SystemRoot\System32\drivers\LMDriver.sys
\SystemRoot\System32\drivers\RadioShim.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\hidi2c.sys
\SystemRoot\System32\drivers\mshidkmdf.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\system32\DRIVERS\btfilter.sys
\SystemRoot\System32\drivers\BTHUSB.sys
\SystemRoot\System32\drivers\bthport.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\drivers\MTConfig.sys
\SystemRoot\system32\DRIVERS\SynRMIHID.sys
\SystemRoot\system32\DRIVERS\Microsoft.Bluetooth.Legacy.LEEnumerator.sys
\SystemRoot\System32\drivers\rfcomm.sys
\SystemRoot\System32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthl2cap.sys
\SystemRoot\system32\DRIVERS\btampm.sys
\SystemRoot\System32\drivers\bthpan.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_iaStorA.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\drivers\WUDFRd.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\wcifs.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\cldflt.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\drivers\rassstp.sys
\SystemRoot\System32\DRIVERS\NDProxy.sys
\SystemRoot\System32\drivers\AgileVpn.sys
\SystemRoot\System32\drivers\rasl2tp.sys
\SystemRoot\System32\drivers\raspptp.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\drivers\ndiswan.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\drivers\tunnel.sys
\SystemRoot\System32\Drivers\mbamswissarmy.sys
\SystemRoot\System32\Drivers\NGCx64\160E000.036\SRTSP64.SYS
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\5646D5F7.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2018.05.26.05
  rootkit: v2018.05.26.05
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffcc88b1328060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffcc88b12329d0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffcc88b1328060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffcc88ae0cd440, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffcc88ae093060, DeviceName: \Device\00000036\, DriverName: \Driver\iaStorA\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: F8F49B57
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 4199530772
    GPT Header CurrentLba = 1 BackupLba 1953525167
    GPT Header FirstUsableLba 34  LastUsableLba 1953525134
    GPT Header Guid 481238dc-5162-42e4-b85a-7f2dee7b20
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 4199530772
    Backup GPT header CurrentLba = 1953525167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 1953525134
    Backup GPT header Guid 481238dc-5162-42e4-b85a-7f2dee7b20
    Backup GPT header Contains 128 partition entries starting at LBA 1953525135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID af707f7c-4af4-4c3c-aa1a-1431f439b562
    FirstLBA 2048  Last LBA 206847
    Attributes 0
    Partition Name                 EFI system partition
 
    GPT Partition 0 is bootable
    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 1cb78b8d-413e-4b89-b273-a6a7cfd416bb
    FirstLBA 206848  Last LBA 239615
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 2a98d104-f3d4-419b-ae34-89713149327a
    FirstLBA 239616  Last LBA 1951426559
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 8971ca86-5df4-4544-afa5-f86eb286b538
    FirstLBA 1951426560  Last LBA 1953523711
    Attributes 1
    Partition Name                 Basic data partition
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
File "C:\ProgramData\Microsoft\Network\Downloader\qmgr.db" is sparse (flags = 32768)
File "C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.10.0.85\QBackup\index.qbs" is compressed (flags = 32769)
File "C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.10.0.85\QBackup\index.qbs" is sparse (flags = 32769)
File "C:\Users\Karen\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
Scan finished
 
 
here are the other logs from mbam  - is this alright?

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#8 Broni

Broni

    The Coolest BC Computer


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Posted 26 May 2018 - 10:31 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#9 kaygee809

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Posted 27 May 2018 - 08:19 PM

 
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21799
[LocalizedFileNames]
Norton Security.lnk=@C:\PROGRA~2\NORTON~4\Branding\muis.dll,-601
 
.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183
 
 
here are the logs that you asked for.  im doing Sophos in a few...

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#10 kaygee809

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Posted 27 May 2018 - 08:22 PM

 -------------------------------
# Malwarebytes AdwCleaner 7.1.1.0
# -------------------------------
# Build:    04-27-2018
# Database: 2018-05-22.1
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    05-27-2018
# Duration: 00:00:15
# OS:       Windows 10 Home
# Cleaned:  12
# Failed:   0
 
 
***** [ Services ] *****
 
No malicious services cleaned.
 
***** [ Folders ] *****
 
Deleted       C:\Users\Public\Desktop\..\App Explorer
 
***** [ Files ] *****
 
No malicious files cleaned.
 
***** [ DLL ] *****
 
No malicious DLLs cleaned.
 
***** [ WMI ] *****
 
No malicious WMI cleaned.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts cleaned.
 
***** [ Tasks ] *****
 
No malicious tasks cleaned.
 
***** [ Registry ] *****
 
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\driversupport.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\download.driversupport.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\driversupport.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\download.driversupport.com
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{7BCA6879-A9F8-47DE-AE05-F5CE7EA3A474}
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.metrolyrics.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\metrolyrics.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.metrolyrics.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\metrolyrics.com
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries cleaned.
 
***** [ Chromium URLs ] *****
 
Deleted       Ask
Deleted       AOL
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries cleaned.
 
***** [ Firefox URLs ] *****
 
No malicious Firefox URLs cleaned.
 
 
*************************
 
[+] Delete Tracing Keys
[+] Reset Winsock
 
*************************
 
 
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#11 Broni

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Posted 27 May 2018 - 08:33 PM

Sophos?

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#12 kaygee809

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Posted 30 May 2018 - 12:12 AM

sophos did not find anything...it took a very long time.


The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#13 Broni

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Posted 30 May 2018 - 08:44 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

10. Please, let me know, how your computer is doing.


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#14 kaygee809

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Posted 01 June 2018 - 07:41 PM

tyvm for your help.  it seems to be performing better than b4.


The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#15 Broni

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Posted 02 June 2018 - 10:12 AM

Way to go!! p4193510.gif
Good luck and stay safe :)
 

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