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KMODE_EXCEPTION_NOT_HANDLED


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#1 jalentofficial

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Posted 17 May 2018 - 06:48 PM

this computer is brand new from Skytech which I purchased on amazon and from the initial startup I've been getting two consistent BSOD issues while the system is idle or just watching a youtube video. the one I normally get says Bugcheck and the code is 03b and refers to the file "ntkrnlmp.exe" so I turned on driver verifier as I read on many posts which put me into a BSOD loop resulting in the attached DMP file and Blue Screen View aswell as WhoCrashed tells me it was caused by Wdf01000.sys and ntoskrnl.exe.

 

Things I've tried:

MalwareBytes

Memtest86(ran for 5 passes for 12 hours no errors, second time 3 passes for 10 hours no errors)

Memory Diagnostic Tool

installing latest drivers

Driver Booster

Driver Verifier

 

 

SPECCY results:http://speccy.piriform.com/results/YdL6VQGrimszl7VoSQbJS4D

 

 

I've been trying for a good week now in order to fix this and haven't come up with a solution. IF anyone can help I would very much appreciate it as I make music and need this computer in order to get things going. 

 

 

 

 

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#2 jalentofficial

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Posted 17 May 2018 - 06:52 PM

I've also used windows tool to completely reinstall windows 10 which gave me the same errors.



#3 bwv848

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Posted 19 May 2018 - 11:24 AM

No brand new computer should greet you with BSODs since the first startup. Exchange the machine with Amazon, it's likely to be some unknown hardware failure.


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#4 jalentofficial

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Posted 19 May 2018 - 11:35 AM

well I did a lot of troubleshooting and came to an odd conclusion. it was the RAM, I removed one stick and I let the PC run over night which it wouldn't do before it would just randomly go blue screen. so I figured it was just the RAM I had removed but I removed the working one and put the faulty one in and got the same results, it was working fine and on both DIMM slots.. only thing is they just wont work together and I can't seem to figure that part out.

No brand new computer should greet you with BSODs since the first startup. Exchange the machine with Amazon, it's likely to be some unknown hardware failure.

 

EDIT:and yeah they are a pair, it isn't two different types of RAM. I also tried clearing the CMOS to see if resetting it could possibly resolve the issue and it didn't.

 

EDIT: I also contacted Skytech and they've told me they'll send a replacement set of RAM to see if it'll resolve the issue, if not I also paid for warranty so I'll be sending it in and building one instead..


Edited by jalentofficial, 19 May 2018 - 11:42 AM.





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