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System Problems, Vista


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#1 Kathyrobbins

Kathyrobbins

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Posted 17 May 2018 - 08:41 AM

Mod Edit:  Split from https://www.bleepingcomputer.com/forums/t/497182/vista-home-premium-sometimes-runs-slow-temporarily-freezes - Hamluis.
 
 
Good Morning, I read the other post and he a similiar problem, so i downloaded the toolbox. here are the results:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Tiffany (administrator) on 17-05-2018 at 08:51:14
Running from "C:\Users\Tiffany\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VHNJMFH4"
Microsoft® Windows Vista Home Premium  Service Pack 2 (X86)
Model: Compaq Presario C700 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/16/2018 08:56:21 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: fa8
Start Time: 01d3ed1d6e5e6912
Termination Time: 4072
 
Error: (05/13/2018 02:16:33 PM) (Source: Application Hang) (User: )
Description: The program msconfig.exe version 6.0.6001.18000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 8a0
Start Time: 01d3eaee8ea69c73
Termination Time: 250
 
Error: (05/13/2018 10:21:46 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: f54
Start Time: 01d3eacdd8b8f6ec
Termination Time: 16
 
Error: (05/13/2018 10:20:28 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 888
Start Time: 01d3eacb81c65e1c
Termination Time: 28127
 
Error: (05/12/2018 10:08:40 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
Error: (05/12/2018 08:54:12 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: c24
Start Time: 01d3e9f6b793254d
Termination Time: 9930
Error: (05/12/2018 08:23:11 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 6d8
Start Time: 01d3e9f0a403e901
Termination Time: 23415
Error: (05/11/2018 05:16:18 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: d14
Start Time: 01d3e97351a6c5c1
Termination Time: 11232
Error: (05/11/2018 03:27:24 PM) (Source: ESENT) (User: )
Description: WinMail (2216) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (05/11/2018 09:16:34 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 7.0.6001.18000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: d9c
Start Time: 01d3e92f7c7e5e91
Termination Time: 3588
 
System errors:
=============
Error: (05/16/2018 04:13:43 PM) (Source: Service Control Manager) (User: )
Description: Windows Update
 
Error: (05/15/2018 09:28:31 AM) (Source: Service Control Manager) (User: )
Description: Windows Update
Error: (05/14/2018 08:09:35 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:25:55 PM on 5/13/2018 was unexpected.
 
Error: (05/13/2018 02:50:26 PM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}
Error: (05/13/2018 02:28:59 PM) (Source: Service Control Manager) (User: )
Description: Windows Update
 
Error: (05/13/2018 02:24:24 PM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
Error: (05/12/2018 10:27:15 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:24:59 AM on 5/12/2018 was unexpected.
 
Error: (05/12/2018 10:09:12 AM) (Source: DCOM) (User: )
Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}
Error: (05/12/2018 10:08:54 AM) (Source: Service Control Manager) (User: )
Description: spldr
Wanarpv6
Error: (05/12/2018 10:08:54 AM) (Source: Service Control Manager) (User: )
Description: Computer BrowserServer%%1068 = The dependency service or group failed to start.
 
 
Microsoft Office Sessions:
=========================
CodeIntegrity Errors:
===================================
  Date: 2018-05-11 15:03:41.194
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-05-11 15:03:41.101
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
  Date: 2018-05-11 15:03:41.007
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-05-11 15:03:40.898
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
  Date: 2018-05-11 15:03:40.789
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-09-17 21:11:20.337
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSP.sys because the set of per-page image hashes could not be found on the system.
  Date: 2008-09-17 21:11:20.329
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSP.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-09-17 21:11:20.321
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSP.sys because the set of per-page image hashes could not be found on the system.
  Date: 2008-09-17 21:11:20.313
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSP.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-09-17 21:11:20.294
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSP.sys because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
 
Adobe Flash Player ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 9.0.124.0 - Adobe Systems Incorporated)
Adobe Reader 8.1.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81000000003}) (Version: 8.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM\...\{1BDC9633-895B-4842-BCB6-8FA1EC2A3C5A}) (Version: 10.2.0.023 - Adobe Systems, Inc.)
Adobe Shockwave Player 11 (HKLM\...\Adobe Shockwave Player) (Version: 11 - Adobe Systems, Inc.)
AIM 6 (HKLM\...\AIM_6) (Version:  - )
Atheros Driver Installation Program (HKLM\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 7.1 - Atheros)
Cards_Calendar_OrderGift_DoMorePlugout (HKLM\...\{4CACFCD9-F71B-413A-8DF5-1A6419D5CDC6}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.42.0.50 - Conexant)
Drivers Install For Linksys Easylink Advisor (HKLM\...\{A1960A82-DB70-474D-A86B-FA74466103C6}) (Version: 2.0.9 - Gteko Ltd.) Hidden
DVD Suite (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.5.1019 - CyberLink Corp.)
EA Link (HKLM\...\{F5577101-33CC-4711-8235-3A95BCD49DB0}) (Version: 3.1.1.4 - Electronic Arts) Hidden
EA Link (HKLM\...\InstallShield_{F5577101-33CC-4711-8235-3A95BCD49DB0}) (Version: 3.1.1.4 - Electronic Arts)
ESU for Microsoft Vista (HKLM\...\{865DB1C9-D5E4-408B-B37D-9927E605BD2D}) (Version: 2.0.11.1 - Hewlett-Packard)
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDAUDIO_HERMOSA_HSF) (Version:  - )
Hewlett-Packard Active Check (HKLM\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 1.1.11.0 - Hewlett-Packard) Hidden
Hewlett-Packard Asset Agent for Health Check (HKLM\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 2.0.62.5 - HP) Hidden
HP Active Support Library (HKLM\...\{11BB336F-0E58-4977-B866-F24FA334616B}) (Version: 2.3.0.2 - Hewlett-Packard)
HP Customer Experience Enhancements (HKLM\...\{BD0E2B92-3814-46F0-893B-4612EA010C7E}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Doc Viewer (HKLM\...\{082702D5-5DD8-4600-BCE5-48B15174687F}) (Version: 1.02.0001 - Hewlett-Packard)
HP DVD Play 3.6 (HKLM\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version:  - )
HP Easy Setup - Frontend (HKLM\...\{9885A11E-60E4-417C-B58B-8B31B21C0B8A}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Help and Support (HKLM\...\{28EDCE9C-3304-4331-8AB3-F3EBE94C35B4}) (Version: 1.5.1 - Hewlett-Packard)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Product Detection (HKLM\...\{CAE7D1D9-3794-4169-B4DD-964ADBC534EE}) (Version: 4.0.0013 - Hewlett-Packard Company)
HP Quick Launch Buttons 6.30 E2 (HKLM\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.30 E2 - Hewlett-Packard)
HP Smart Web Printing (HKLM\...\HP Smart Web Printing) (Version: 3.0.17.0 - Hewlett-Packard)
HP Total Care Advisor (HKLM\...\{b02df929-29a7-4fd2-9a70-81a644b635f7}) (Version: 1.4.19.2433 - Hewlett-Packard)
HP Update (HKLM\...\{7059BDA7-E1DB-442C-B7A1-6144596720A4}) (Version: 4.000.011.006 - Hewlett-Packard)
HP User Guides 0093 (HKLM\...\{D7358B07-4F10-4014-9869-7999578BE8ED}) (Version: 1.00.0000 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}) (Version: 3.00 H3 - Hewlett-Packard)
HPNetworkAssistant (HKLM\...\{228C6B46-64E2-404E-898A-EF0830603EF4}) (Version: 1.1.70 - Hewlett-Packard.)
HPPhotoSmartDiscLabel_PaperLabel (HKLM\...\{A07840FC-CE63-4CB8-8030-EF4B9805925A}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_PrintOnDisc (HKLM\...\{B4E91E95-A5BA-4E50-A465-DB7EFEB176E8}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_Tattoo (HKLM\...\{F636EE9A-F9EC-4606-BCFA-77DD0E210788}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (HKLM\...\{DD3C88A0-C53C-41D0-A21B-6D021981D23E}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
hpphotosmartdisclabelplugin (HKLM\...\{ADFB9653-F44C-460C-BF58-189CC552DFFE}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookHolidayPack1 (HKLM\...\{06E74B9B-631F-4378-BF3A-40D868450C05}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookModernPack1 (HKLM\...\{89E052B2-5CA5-4B7A-AF0C-28CA2836B030}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookPlayfulPack1 (HKLM\...\{172AEB5E-CBB2-4CDD-A4CF-388600825839}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookScrapbookPack1 (HKLM\...\{AC95121F-1576-45B8-82F7-3911D27882E6}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookWebPack1 (HKLM\...\{12A76360-388E-4B27-ABEB-D5FC5378DD2A}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - )
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - )
iolo technologies' System Mechanic (HKLM\...\{55FD1D5A-7AEF-4DA3-8FAF-A71B2A52FFC7}_is1) (Version: 16.0.0 - iolo technologies, LLC)
Java™ 6 Update 2 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160020}) (Version: 1.6.0.20 - Sun Microsystems, Inc.)
LabelPrint (HKLM\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.20.2223 - CyberLink Corp.)
Linksys EasyLink Advisor 1.6 (0032) (HKLM\...\EasyLinkAdvisor) (Version:  - )
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0011-0000-0000-0000000FF1CE}_PROPLUSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Outlook Connector (HKLM\...\{95120000-011C-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1068 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (HKLM\...\PROPLUSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSCU for Microsoft Vista (HKLM\...\{F7F3B252-E772-48AA-93EB-7964BC326067}) (Version: 1.0.1.9 - Hewlett-Packard)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
muvee autoProducer 6.1 (HKLM\...\{250E9609-E830-43EB-B379-DAB7546A2422}) (Version: 6.10.050 - muvee Technologies)
My HP Games (HKLM\...\WildTangent hp Master Uninstall) (Version: HPCMPQ1902 - WildTangent)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.48 - BVRP Software, Inc)
Power2Go (HKLM\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.3423 - CyberLink Corp.)
PowerDirector (HKLM\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2223 - CyberLink Corp.) Hidden
PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2223 - CyberLink Corp.)
PSSWCORE (HKLM\...\{34BFB099-07B2-4E95-A673-7362D60866A2}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
QuickPlay SlingPlayer 0.4.4 (HKLM\...\SlingMedia.QPSlingPlayer_is1) (Version: 0.4.4 - SlingMedia)
Realtek 8139 and 8139C+ Ethernet Network Card Driver for Windows Vista (HKLM\...\{AE46ABD3-D625-467F-B5A7-8D3FFF077F0D}) (Version: 1.00.0000 - Realtek)
The Sims Life Stories (HKLM\...\{2284D904-C138-4B58-93EC-5C362AB5130A}) (Version: 1.00.0000 - Electronic Arts)
Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version:  - )
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0011-0000-0000-0000000FF1CE}_PROPLUSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VideoToolkit01 (HKLM\...\{E08DC77E-D09A-4e36-8067-D6DBBCC5F8DC}) (Version: 100.0.128.000 - Hewlett-Packard) Hidden
Viewpoint Media Player (HKLM\...\ViewpointMediaPlayer) (Version:  - )
Vongo (HKLM\...\{8C3AE2D1-854D-4650-A73D-C7CC7EE36B80}) (Version: 1.51.40 - Starz)
WeatherBug Gadget (HKLM\...\{209CDA54-D390-46A2-A97C-7BF61734418D}) (Version: 1.0.0.6 - AWS Convergence Technologies) Hidden
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Toolbar) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 89%
Total physical RAM: 1013.28 MB
Available physical RAM: 101.41 MB
Total Virtual: 2548.89 MB
Available Virtual: 375.14 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:100.14 GB) (Free:61.69 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:11.65 GB) (Free:1.89 GB) NTFS
========================= Users: ========================================
User accounts for \\TIFFANY-PC
Administrator            Guest                    Tiffany                 
 
**** End of log ****


Edited by hamluis, 17 May 2018 - 10:20 AM.
Merged posts, split - Hamluis.


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#2 lmacri

lmacri

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Posted 17 May 2018 - 03:10 PM

Hi Kathyrobbins:

I'm not an expert when it comes to reading Farbar MiniToolBox logs but I see several errors related to Windows Update, IE9 and MS Office.

Open your IE9 browser, go to Help | About Internet Explorer and let us know the Update Versions of this browser, since the KB number should give us a good idea of the last time Windows Update ran to completion on your computer.  Extended support for Vista SP2 ended on 11-Apr-2017 so if your Vista SP2 OS and IE9 browser are fully patched you should have Update Versions 9.0.60 / KB4014661 (Cumulative Security Update for Internet Explorer 9: April 11, 2017).

Attached File  IE9 Version KB4014661 April 2017.png   17.66KB   0 downloads

Please read the FAQ How to Fix Vista SP2 "Checking for Updates..." Hangs and Slow Windows Updates about a known issue where Windows Update can run for several hours (or even days) without running to completion and consume high amounts of CPU, which can lead to poor system performance.  The section titled How Do I Fix These "Checking for updates..." Hangs? in that FAQ has a link to step-by-step instructions on page 1 of m#l's thread Updates not working, it has been searching for updates for hours in the MS Answers forum that explains how to install any missing "speed-up" patches (KB3205638, KB4012583, KB4015195, KB4015380 plus KB4014661 if IE9 is installed) to fix these slow Windows Updates.

Older Microsoft Office products (MS Office 2010, MS Office 2007 and/or the MS Office Compatibility Pack SP3) will also cause these "Checking for updates..." hangs, and additional "speed up" patches for these Office products are listed in Volume Z's post on page 1 of peggybegg's thread why has vista stopped automatic updates?  Your Farbar log shows you have MS Office 2007 installed so you will likely have to install four additional "speed up patches (KB4022150 and KB4018354 for the MS Office Compatibility Pack SP3; KB4018353 for Excel 2007; KB4018355 for Word 2007) to get Windows Update working again.  These KB numbers are valid for the latest May 2018 Patch Tuesday updates of 08-May-2018.

-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.8.0 * Norton Security Premium v22.14.0.54 * MS Office Professional 2003
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS


Edited by lmacri, 18 May 2018 - 07:06 AM.


#3 lmacri

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Posted 23 May 2018 - 06:59 AM

Hi Kathyrobbins:

 

Just checking in to see if you've made any progress.

 

If you'd like further assistance post back and let us know the Update Versions of your Internet Explorer 9 browser (e.g., 9.0.60 / KB4014661) as instructed in post # 2 and I should be able to provide download links for any Windows Update "speed up" patches that are likely missing from your 32-bit Vista SP2 machine.

-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.8.0 * Norton Security Premium v22.14.0.54 * MS Office Professional 2003
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS






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