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Printer not connected post-Windows upgrade


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#1 mob-11

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Posted 17 May 2018 - 09:29 AM

HP all-in-one (6700) suddenly not online, though WiFi is On.

Using Printer's menu, WiFi name is not shown in the list.

Desktop is an ASUS.  Is there an easy way to fix this; no expert.


Edited by mob-11, 17 May 2018 - 10:19 AM.


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#2 mikey11

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Posted 17 May 2018 - 09:32 AM

is the blue light on the printer on solid?....or is it flashing?



#3 mob-11

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Posted 17 May 2018 - 10:21 AM

It's flashing.

Wireless: On

WirelessDirect: Off

Wireless Setup Wizard: (tried this, but stop midwar for fear of entering wrong info (as in WEP/WPA stuff)

WiFi Protected Setup:  ????


Edited by mob-11, 17 May 2018 - 10:25 AM.


#4 mikey11

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Posted 17 May 2018 - 10:22 AM

you will never be able to print if that light is flashing....that means its not connected to your wireless network

 

is your network a "hidden" network?


Edited by mikey11, 17 May 2018 - 10:22 AM.


#5 Chris Cosgrove

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Posted 17 May 2018 - 05:06 PM

Probably your best bet is to go through the set up routine again. If you don't have them you can get the HP User and Getting Started guides here -

 

https://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322971/model/4323605/manuals

 

Chris Cosgrove



#6 pcpunk

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Posted 17 May 2018 - 07:47 PM

Using Printer's menu, WiFi name is not shown in the list.

I suspect you mean the actual Menu on front of Printer.  What if you shut it down and Restart, then look for the Wifi SSID again.

 

Here are some instructions from the pdf Chris C left for you above:

 

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
3. Touch Wireless Setup Wizard, and then touch OK.
4. Follow the display instructions to complete the setup.
 
How is your desktop connected to the Network, Wifi or Ethernet?
 
Could be that  your wifi got zapped by an electrical surge.

Edited by pcpunk, 17 May 2018 - 07:48 PM.

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#7 mob-11

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Posted 18 May 2018 - 09:28 AM

Thanks very much for your suggestions.  After failing again to reconnect the printer to my network, the word "zapped" struck me as a possibility.  In addition to the Windows upgrade, which I thought caused the problem (and maybe it did), it was also true that on that day we experienced a short but intense lightning and thunder storm.  And so I went through the whole disconnect/reconnect process as if it had been a surge, and IT WORKED!

 

Although it connected at first to the wrong SSID -- easily corrected.  Which brings up the question of what purpose having two different SSID names really serves.  I don't remember the details, it's been many years since I originally configured the router and the network, but the two different names have to do with two different ??broadband speeds??  They both seem to work, and they're both in the wi-fi list.



#8 pcpunk

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Posted 18 May 2018 - 09:45 AM

 

And so I went through the whole disconnect/reconnect process

If you have time can you be more specific? eg

 

1. Deleted the Printer in "Devices and Printers"?

 

2. Reboot computer?

 

3. Shutdown the Printer, Reset the Printer.?

 

 

 

 

Which brings up the question of what purpose having two different SSID names really serves.

Most likely 2.4GHz and 5.0GHz

 

Good job fixing it!


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#9 mob-11

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Posted 18 May 2018 - 10:27 AM

Quote

And so I went through the whole disconnect/reconnect process

If you have time can you be more specific? eg

 

1. Deleted the Printer in "Devices and Printers"?

2. Reboot computer?

3. Shutdown the Printer, Reset the Printer.?

 

No,  I disconnected the router, the modem, and the printer for 60 seconds.  Then I restarted the computer and reconnected them again, I saw immediately that the blue light was now on, and not flashing.  Good sign, but still not printing.  I checked my Internet Access in the tray and discovered it was connected to the wrong SSID and changed it.



#10 pcpunk

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Posted 18 May 2018 - 01:56 PM

Good job!

 

What is the "tray", you meant the Task Bar?  I guess some call it the tray?

 

I checked my Internet Access in the tray and discovered it was connected to the wrong SSID and changed it.


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#11 mob-11

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Posted 19 May 2018 - 02:06 AM

I meant the system tray.




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