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Computer/Firefox drain of resources Seeking followup assistance from garioch7


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#16 garioch7

garioch7

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Posted Yesterday, 12:55 PM

Steve:

 

Thank you for your post and your kind words.  It is my pleasure to try and assist you with your computer issues.

 

This is totally your decision.  I have "salvaged" computers in the past, but it can sometimes be a very long and drawn out process, depending on how much "corruption" there is present.  Sometimes, it is just not possible to get a computer working satisfactorily.  We might get it back operating at some level, or not at all, but weird issues will persist.  And then again, sometimes we find the one program/process/hardware component that has been causing all of the grief.  Fix that one tiny piece and things start humming.

 

The fastest route generally, but the most "painful", is a clean install of the OS, and then copying back all of the data and reinstalling/configuring all of the programs.  If that does not resolve the issues, then there is some hardware issue at some level and it will be time to look for a new computer; or, the user is doing something, or omitting to do something, to properly secure the computer.  For example, there is no point in doing a clean install and then download keygens and hacked, pirated software and then the user wonders why their computer is acting up again!  I am not at all directing that comment at you, since I see no evidence of pirated software ... but I have come across that too!  You do have to be careful which websites that you visit.  Having robust anti-virus and anti-malware protection programs, with real-time protection, is an essential component of computer security, that, and creating regular system images (backups).

 

I will await your decision.  Thank you for keeping me up to date.

 

Have a great day.

 

Regards,

-Phil


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#17 sbutk1

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Posted Yesterday, 01:23 PM

Thank you, Phil.

 

Once again I value your insight.  A quick question, regardless of which route I ultimately decide on…

 

I got the following  Attached File  Capture - dell support assist popup 2018.05.23.JPG   59.96KB   0 downloads  popup message this morning.  I’m thinking it’s something I should go ahead and do; would you agree?

 

Thanks,

Steve



#18 garioch7

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Posted Yesterday, 01:32 PM

Steve:

 

Thank you for your post.  ABSOLUTELY, you always download and install all BIOS and driver updates recommended by your computer manufacturer; unless, you read in their Forums that one or more updates is/are causing problems, in which case, one is always patient until they resolve the issues and then download the patched update(s). :)

 

You may have to reinstall one or more of the driver updates if you do a clean install, but the BIOS update will certainly be untouched by a clean install, and Dell will let you know if Windows installs a driver that it does not like during a clean install.  Dell will subsequently offer you its most recent driver(s) to replace the ones that Windows selected during the clean install.

 

Have a great day.

 

Regards,

-Phil


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#19 sbutk1

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Posted Yesterday, 02:39 PM

Just checking; thanks!  I'll hopefully get to that later this evening.

 

-Steve


Edited by sbutk1, Yesterday, 04:26 PM.


#20 garioch7

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Posted Today, 05:04 AM

Steve:

 

Thank you for the update.  I am off to spend the day mowing the lawns.  I might get a chance to log back in late this afternoon, depending on how things go, but I will be back tomorrow for sure, unless I fall off the lawn tractor on the hills here!  :oopsign:

 

Have a great day.

 

Regards,

-Phil


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