Yesterday I allowed Windows to install the latest update. This morning, I turned the computer on and tried to log in. I received the message "incorrect password". I have only ever used one password on the computer.
I noticed that there were two logos under the password box. Apparently they are part of the recent update. One by one, I chose each logo and entered the password. I received an error message each time.
Eventually I got a message that my password was incorrect, and to make sure that I entered the password for my "Microsoft" account. Further, it said that if I didn't remember the Microsoft account password I could reset the password from the lock screen.
As part of the next screen, they gave me the email address name to an account that they had me set up, in Gmail, when I bought the computer, a couple of years ago. Apparently that is the password for the Microsoft account. Or not.
I looked up my Microsoft account password, and tried to use it. Same error message. Same message to use my "Microsoft" password.
So I tried resetting my password. I got to the lock screen. I entered the "secret" data, and they gave me the next screen, which was supposed to contain a code, and unlock the account. I have not yet received the code. I ran the lock screen procedure again. Same result. It's been half an hour now.
I need help. It is possible that with time, someone will correct the login program, but in the meantime, I would like to use the computer that won't let me past the login screen, and asks me to enter a password that I don't use.