I had first posted to "Am I infected" and they found nothing and advised me to post in this forum now. First things first, I know almost next to nothing about computers but I have found recently that the computer has become very slow especially when loading pictures or any graphics. I have also noticed that it takes multiple clicks to open a link, new page, etc. If I attempt to open a second web page it takes a little bit and a handful of times the screen froze up where I had to restart it to get it working again. Below will be what is requested of under the instructions. Thank you for all your help.
I am having difficulty attaching the SysnativeFileCollectionApp.zip file. I see it under documents but it is all individual files.