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My computer is slow, having issues, and I think I have a Trojan virus.


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#1 Amnesia98

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Posted 15 May 2018 - 12:24 PM

http://file:///C:/Users/user/Pictures/Computer%20Issues/system%20info.PNG

 

http://file:///C:/Users/user/Pictures/Computer%20Issues/trojan.PNG

 

 (Let me know if these links to the images don't work).

 

My computer has been slowing down, Google Chrome is running slower than it should be, whenever I play Sims 3 the game freezes and shuts down.  I have a Windows 7 Home Premium operating system, it is 64-bit, and a Dell Latitude E6400. 

I found the information on your website on what to do for a Trojan virus, so I downloaded Rkill. Except every time I try to start it Rkill says "Appdata can not be found, Rkill terminated" (or something very similar), and a windows popup error says "There was a problem retrieving the necessary environment variable; appdata. Rkill has terminated!" And then it shuts off. I also tried Rkill unsigned version, but every time I even try installing it my Microsoft Security Essentials has a popup saying "security threats are being cleaned, no action needed." So I go into Microsoft Security Essentials and I look in the history of detected items and see this "Trojan:WIn32/Bitrep.A" under the detected item and I remove it every time.

I also Have Malwarebytes: Anti-Malware installed, and it never picked this up on the last scan it did.

I also recently installed, used, and then uninstalled Iobit's Advanced System Care and Driver Booster 5. My computer was slowing down and I had heard good things about these programs and so I tried them out and they seemed to work. Then I researched them out of curiosity and found very mixed reviews on these programs, so I uninstalled them. And after that my computer has been worse off than it was before.

I don't know what to do, anything that can help me fix me computer would be amazing. I have online college classes that start next week, so a better performing computer would be amazing.

 

Edit: I literally just ran a Malwarebytes Anti-Malware scan and it detected nothing. But while I was running it, the Microsoft Security Essentials popup said "threats are being cleaned, no actions needed." I look at the detection history and see "Trojan:Win32/Cloxer.D!cl" I don't know what's going on with my computer, so any help is greatly appreciated. I honestly have no idea how to fix this.

http://file:///C:/Users/user/Pictures/Computer%20Issues/Trojan(1).PNG 

 (Let me know if this doesn't link to the image)


Edited by Amnesia98, 15 May 2018 - 01:14 PM.


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#2 boopme

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Posted 15 May 2018 - 01:29 PM

Hello Amnesia,
we should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Amnesia98

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Posted 15 May 2018 - 09:50 PM

Hello Amnesia,
we should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..

 

 I went through the guide and followed all the steps and posted a new topic under "Virus, Trojan, Spyware, and Malware Removal Logs." And it has the FRST.txt and Addition.txt files that are requested in order to help with these issues.



#4 boopme

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Posted 16 May 2018 - 08:39 AM

Thank You!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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