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Windows 10 explorer.exe critical error

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#1 sillyrussianman


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Posted 14 May 2018 - 07:00 PM


      I'm kinda new to all of this, but I require assistance.


         My account is essentially dead. When I log in, No icons show up on my desktop, and apart from task manager nothing on my taskbar. The screen flashes black every thirty seconds or so and I can't open up the start menu or notifications (I.E I open it up, it flashes black, and the start menu is closed). When I power off the computer, I get a message box informing me that there is an explorer.exe I/O error at 00000009 or something.


I have already tried using the command prompt to check the disk and it comes up clean (I used task manager to open it up), and the auto repair function of the windows 10 install media comes up clean as well.


I have attempted to use a powershell command to fix this, but when I hit enter it was unresponsive, as if it either didn't recognize the command or couldn't process it.


I am at my wits end and would greatly appreciate support.


                                                                                                  Many thanks!

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#2 dc3


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Posted 15 May 2018 - 08:33 AM

Welcome to Bleeping Computer.


When the explorer.exe I/O error at 00000009 is googled it comes up as the 0xc000009c.  We need to know the exact error message.


Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

Click/tap on the Search icon (magnifing glass)in the Taskbar and type cdm.


You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log open the Command Prompt, copy and paste the command below, then press Enter.

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

This will place the log on your desktop.  Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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