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Computer Shutting Down Randomly


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#1 hornwort

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Posted 14 May 2018 - 11:59 AM

Hey,
 
My computer has been getting a forced shutdown pretty frequently, and randomly when running my video editor and playing games online. I don't think it's an overheating issue. Does anyone have any ideas?
 
System is a Dell XPS 15 9560
Intel® Core™ i7-7700HP CPU @ 2.80 GHz, 32GB RAM, Windows 10 64-bit.
 
Pasting event log:
 

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID 
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 

Windows Hello for Business provisioning will not be launched. 
Device is AAD joined ( AADJ or DJ++ ): Not Tested 
User has logged on with AAD credentials: No 
Windows Hello for Business policy is enabled: Not Tested 
Local computer meets Windows hello for business hardware requirements: Not Tested 
User is not connected to the machine via Remote Desktop: Yes 
User certificate for on premise auth policy is enabled: Not Tested 
Machine is governed by none policy. 
 

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user OBSIDIAN\name SID (S-1-5-21-2572463877-785881012-3240082538-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID 
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user OBSIDIAN\name SID (S-1-5-21-2572463877-785881012-3240082538-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.


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#2 mikey11

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Posted 14 May 2018 - 12:19 PM

 

I don't think it's an overheating issue.

 

 

how did you come to this conclusion?



#3 hornwort

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Posted 14 May 2018 - 01:59 PM

 

 

I don't think it's an overheating issue.

 

 

how did you come to this conclusion?

 

It's happened within a minute or two of starting the computer (including today, which is where I took the event logs from), when I check the heat of the laptop's exterior when it happens, it's often not very warm to the touch, and there are other times (such as video rendering) when it does get quite hot and does not shut down.



#4 mikey11

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Posted 15 May 2018 - 06:49 AM

 

 

 

I don't think it's an overheating issue.

 

 

how did you come to this conclusion?

 

It's happened within a minute or two of starting the computer (including today, which is where I took the event logs from), when I check the heat of the laptop's exterior when it happens, it's often not very warm to the touch, and there are other times (such as video rendering) when it does get quite hot and does not shut down.

 

 

 

what your describing still COULD BE over heating,

 

download and run speccy....what are the temps of the CPU and GPU?






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