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Posted 13 May 2018 - 12:16 AM
Posted 13 May 2018 - 08:35 AM
You are not the first Cox user to ask about similar Cox emails. I concluded that it is simply an attempt to get you to subscribe to
their premium help service. I suggest you ignore it.
EDIT: Cox in the past included this:
If you need additional support, Cox offers premium technical support at reasonable rates.
Visit Cox Complete Care at http://www.cox.com/completecare or call 877.COX.ASST (269.2778) to get started.
For your own peace of mind and to clean, remove adware and malware use the programs below.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
Malwarebytes - Clean Mode
Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)
Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET
Enable detection of potentially unwanted applications
Remove found threats
Scan for potentially unsafe applications
Enable Anti-Stealth technology
Edited by buddy215, 13 May 2018 - 12:11 PM.
Posted 15 May 2018 - 02:12 AM
Hi, thanks. I've run all the recommended scans and there were 0 threats found. Is it safe to say at this point that Cox was just messing with me? Pretty rude to do that to a customer, just to get me to sign up for a dumb service. Also, do you recommend I upgrade to the full version of MalwareBytes (to go along with the Windows Antivirus built into the Windows 10 OS)? And should I keep AdwCleaner and run it occassionally? I will keep CCleaner..seems like a nice tool.
Posted 15 May 2018 - 04:20 AM
Sounds like you run a tight ship since no adware or malware was found by those programs. Which means you
are aware of how malicious software gets on your computer and you are careful to avoid that. With that in mind
I suggest you keep Malwarebytes FREE which will update before scanning. Same goes for AdwCleaner.
CCleaner has some useful tools. You should check those out. Especially the ones that allow you to view and control
Startups and Tasks.
You're welcome...happy surfin'....yes, as I stated in my first post...that email was simply trying to get you to use their premium
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