Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus warning email from COX


  • Please log in to reply
3 replies to this topic

#1 ncs22

ncs22

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:26 PM

Posted 13 May 2018 - 12:16 AM

Hi,

Im a subscriber to Cox cable and internet, and they sent me a weird email today that freaked me out...not sure its from them, but the email came from abuse@cox.net, which seems legit. This was the email:


*****Dear Subscriber,

Cox has identified that one or more of the computers behind your cable modem are likely infected with the Zeus Trojan/bot, also known as Zbot.
While this malicious software is not new, it still poses a great risk to your computer and files that reside on your hard drive.

Zeus malware uses keylogging in order to access user names and passwords and infected over 13 million computers worldwide.

We recommend you take the following action:

1. Visit the Microsoft or Symantec website, download and run the FREE removal tool:

http://www.microsoft.com/security/scanner/

http://www.symantec.com/security_response/writeup.jsp?docid=2014-052915-1402-99

After running the free Microsoft removal tool, if you already have security software installed on your system:
2) Follow your security software's instructions to download the latest updates (also known as "virus definitions")
3) When the new definitions have been loaded, perform a full virus scan on your system.

Cox Security Suite Plus powered by McAfee is included FREE with your Cox High Speed Internet service. This software can be used to help protect up-to 5 devices in your home, including Windows and Mac OS computers, and Android and Apple tablets and smartphones.
To get started, simply browse to www.cox.com/securitysuite and login with your Cox primary User ID and Password.
If you already have an Anti-virus solution installed, you should refer to your software manual before installing the Cox Security Suite.

If you have any questions regarding this matter, please call us at 800-753-6085 and provide the reference number provided in the subject of this email.

If you would like additional information on the Zeus botnet we recommend these articles:

http://www.us-cert.gov/ncas/alerts/TA14-150A

https://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Win32%2fZbot


Regards,

Cox Customer Safety


* Periodically Cox sends emails about changes in our service that affect you. Please note that if you unsubscribe from promotional emails, we will continue to send you important or time sensitive email messages about your service such as this. Cox will never send you an email asking for your personal information, such as passwords.*****

Its weird also because if you notice, this email has some editing issues and doesnt seem very professional. What should I do? If I shouldnt ignore it, is there a better kind of scan(s) I should run than the ones they suggest in the email?

Thanks

BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,255 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:07:26 PM

Posted 13 May 2018 - 08:35 AM

You are not the first Cox user to ask about similar Cox emails. I concluded that it is simply an attempt to get you to subscribe to

their premium help service. I suggest you ignore it.

EDIT: Cox in the past included this:

If you need additional support, Cox offers premium technical support at reasonable rates.
Visit Cox Complete Care at http://www.cox.com/completecare or call 877.COX.ASST (269.2778) to get started.

 

For your own peace of mind and to clean, remove adware and malware use the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Download esetsmartinstaller_enu.exe and save it to your Desktop
  • Double click the icon
  • Check YES, I accept the Terms of Use
  • Click the Start button
  • Accept any security warnings from your browser
  • Click Advanced settings
  • Check the following items

Enable detection of potentially unwanted applications
Remove found threats
Scan archives
Scan for potentially unsafe applications
Enable Anti-Stealth technology

  • Click Start
  • ESET will then download updates and begin scanning your computer
  • If no threats are found simply click Uninstall application on close and hit Finish
  • If threats are found click List of found threats
  • Click Export to text file
  • Save the file on your Desktop as ESET.txt
  • Click Back
  • Review the list of entries and if there are any you want to keep stop and copy/paste the ESET.txt report in your reply for my review
  • If you do not wish to keep any of the entries check Uninstall application on close and Delete quarantined files
  • Click Finish
  • Close the ESET Online Scanner window
  • Copy and paste the contents of ESET.txt in your reply

Edited by buddy215, 13 May 2018 - 12:11 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 ncs22

ncs22
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:26 PM

Posted 15 May 2018 - 02:12 AM

Hi, thanks. I've run all the recommended scans and there were 0 threats found. Is it safe to say at this point that Cox was just messing with me? Pretty rude to do that to a customer, just to get me to sign up for a dumb service. Also, do you recommend I upgrade to the full version of MalwareBytes (to go along with the Windows Antivirus built into the Windows 10 OS)? And should I keep AdwCleaner and run it occassionally? I will keep CCleaner..seems like a nice tool.



#4 buddy215

buddy215

  • Moderator
  • 13,255 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:07:26 PM

Posted 15 May 2018 - 04:20 AM

Sounds like you run a tight ship since no adware or malware was found by those programs. Which means you

are aware of how malicious software gets on your computer and you are careful to avoid that. With that in mind

I suggest you keep Malwarebytes FREE which will update before scanning. Same goes for AdwCleaner.

 

CCleaner has some useful tools. You should check those out. Especially the ones that allow you to view and control

Startups and Tasks.

 

You're welcome...happy surfin'....yes, as I stated in my first post...that email was simply trying to get you to use their premium

help service.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users