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InstallShield controls my internet


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7 replies to this topic

#1 Idiootje2000

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Posted 11 May 2018 - 10:50 AM

First of all, hi. 

since about a month I have this problem where InstallShield controls my internet. by that I mean if the program is running then I have internet if it doesn’t then I don’t have internet. but my connection stays active and can be discovered by my router and windows troubleshooter doesn’t give any errors.

 

Since a week or so the program shuts down by itself after about 2 days continuously having my pc on but the annoying part is that if I try to manually start the program again it doesn’t work so I need to restart my pc so the program runs again and I have internet.

 

more info about the program controlling my internet:

InstallShield Update Service Scheduler

C:\Program Files (x86)\Common Files\InstallShield\Update

ISUSPM.exe

Flexera Software LLC

 

Windows Version                                             Microsoft Windows 10 (10.0) Professional 64-bit   (Build 16299)

 

Atleast thank you for reading until this!



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#2 HarryBaker

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Posted 11 May 2018 - 11:09 AM

Hi mate,

 

nothing worse than internet issues... 

 

Are you using the InstallShield program or are you able to uninstall it. That may resolve your issue so if you are not using it I would suggest uninstalling.

 

To do this, open Control Panel -> Programs and Features -> Click InstallShield Update Manager -> Click Uninstall.

 

This should clear any settings that InstallShield is using to control your connection out to the internet.

 

If you are actively using InstallShield then we may be able to change some proxy settings.

 

Regards,

Harry



#3 Idiootje2000

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Posted 13 May 2018 - 04:01 AM

Hi

Thank you Harry for the reply.

unfortunately it doesn't work because I can't find the program installed.

From my knowledge I don't use InstallShield.
 



#4 buddy215

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Posted 13 May 2018 - 08:51 AM

Welcome to BC....

 

Malwarebytes will likely solve your problem with Install Shield.

 

Use the programs below to clean, remove malware and remove adware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Download esetsmartinstaller_enu.exe and save it to your Desktop
  • Double click the icon
  • Check YES, I accept the Terms of Use
  • Click the Start button
  • Accept any security warnings from your browser
  • Click Advanced settings
  • Check the following items

Enable detection of potentially unwanted applications
Remove found threats
Scan archives
Scan for potentially unsafe applications
Enable Anti-Stealth technology

  • Click Start
  • ESET will then download updates and begin scanning your computer
  • If no threats are found simply click Uninstall application on close and hit Finish
  • If threats are found click List of found threats
  • Click Export to text file
  • Save the file on your Desktop as ESET.txt
  • Click Back
  • Review the list of entries and if there are any you want to keep stop and copy/paste the ESET.txt report in your reply for my review
  • If you do not wish to keep any of the entries check Uninstall application on close and Delete quarantined files
  • Click Finish
  • Close the ESET Online Scanner window
  • Copy and paste the contents of ESET.txt in your reply

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Idiootje2000

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Posted 13 May 2018 - 09:51 AM

Thanks Buddy somehow malwarebytes did detect something this time. And it is now fixed!!!

 

Do you also maybe know where this comes from:

chrome tries to acces http://b.recuring-request.com everytime i visit something


Edited by Idiootje2000, 13 May 2018 - 09:52 AM.


#6 buddy215

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Posted 13 May 2018 - 10:02 AM

If CCleaner and AdwCleaner scan doesn't fix that then I suggest you reset Chrome.

 

 

Reset Chrome back to defaults to completely clear out issues with Chrome.

  • First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png.c04f40073c8950690b "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
    • run_command.png.b7de635070cd76eabbc0061d
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png.ca8091b73232581


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Idiootje2000

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Posted 13 May 2018 - 10:19 AM

Thanks again Buddy, but somehow it already got fixed by resetting my sync. Now I no longer have those MalwareBytes popups.

Could you maybe lock this topic?


Edited by Idiootje2000, 13 May 2018 - 10:19 AM.


#8 buddy215

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Posted 13 May 2018 - 11:25 AM

No need to lock your topic.

 

You're welcome...happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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