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windows 7 start button doesn't work when click on it


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#1 Scott1Roberts

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Posted 10 May 2018 - 10:58 PM

Kia ora,

 

I have a laptop here I am fixing for a client in Kaitaia NZ.

The problem is the start button does not work when clicked on, or it flashes up and then disappears.

I have tried sfc /scannow, ran malwarebytes and Avast scans and searched online for solutions.

Thinking a reinstall of Windows 7 might be necessary but not keen as doing the updates takes hours with our slow connection and I just did them all.

If you press the windows key the menu does appear, and works ok if you click on the start button after that, so their is a workaround just wondering if anyone had a neat solution to get the button working.

 

Many thanks 



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#2 hamluis

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Posted 11 May 2018 - 10:48 AM

System manufacturer and model?

 

Louis



#3 Scott1Roberts

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Posted 11 May 2018 - 04:46 PM

Hi Louis,

 

It is an NEC Versa P9110 laptop running Windows 7 Professional 64 bit.

Hope that is enough info sorry.



#4 hamluis

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Posted 12 May 2018 - 05:14 AM

I would try running the chkdsk /r command...and follow that with running the sfc /scannow command.

 

Chkdsk Command, Windows 7, Aura - http://www.bleepingcomputer.com/forums/t/582646/cyclic-redundancy-error/?p=3759189

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis



#5 Scott1Roberts

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Posted 12 May 2018 - 04:57 PM

Ok, I will try chkdsk /r, my understanding is this takes ages. Can I stop the laptop and then restart chkdsk from where it finished the previous day?

Unfortunately I cannot leave the laptop running overnight.

Thanks Louis for your help.



#6 hamluis

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Posted 12 May 2018 - 05:16 PM

There are no Windows commands...that I am aware of...which enable a pause/resume option.  When the system is stiopped/turned off...anything that is in random memory...goes to Ethernet Heaven/Hell.

 

Louis



#7 Scott1Roberts

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Posted 15 May 2018 - 11:03 PM

Happy to run the chkdsk /r, but was unable to do it today as when the chkdsk is rescheduled on startup it is canceled for some reason. I ran just chkdsk and everything was ok according to that.

 

What does fix the issue is SFC /scannow which fixes some windows file errors, but that makes the help window pop up and so I go and rename Helppane to Helppane.old and next time I restart the problem is back with the start button.

 

Some other strange things happening like F2 does not take me into BIOS.

 

Still poking around for a solution will keep you informed.



#8 guit30

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Posted 18 May 2018 - 11:18 PM

That happened to me once, I ended up rebooting my modem and it never happened again.

Jim


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