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Admin help please


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17 replies to this topic

#1 Snaders

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Posted 10 May 2018 - 06:06 AM

Hi all, So i bought a second hand rig recently. Pretty much just for browsing and gaming. Now I downloded Steam and Origin no problem, I downloaded Battlefield 1, Fortnite no problem. However when i came to downloading add on material for my flight sim, It downloaded ok, but when i try to run or open my download a box appears saying this - C/admin/users/downloads.  Unable to find programme.  Or something to this effect. IU have read that it may be an admin problem. Though when i have done other things a box appears prompting admin authorisation and i have that ability to ok it. So i have no idea what is going on. I have tried several sites where i can get add ons and even addit pro a programme that helps add the add ons if you like. and get the same annoying box. Any help or advice would be great. Is it Malware do i need a re-install of windows 7?? no idea. 



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#2 hamluis

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Posted 10 May 2018 - 08:41 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Snaders

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Posted 10 May 2018 - 08:47 AM

Thanks for responding Hamluis. I will try this when i get home. It is really annoying. I will get back to you later on. Regards.



#4 Snaders

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Posted 10 May 2018 - 01:54 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Admin (administrator) on 10-05-2018 at 19:46:00
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M.

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/10/2018 07:28:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/09/2018 05:37:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/09/2018 05:29:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/08/2018 10:12:26 PM) (Source: Application Hang) (User: )
Description: The program X-Plane.exe version 10.5.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1540
Start Time: 01d3e71008bbb0d0
Termination Time: 176
Application Path: C:\Users\Admin\Desktop\X-Plane 10\X-Plane.exe
Report Id: 7eb441cb-5304-11e8-90d7-50465d6b032a
 
Error: (05/08/2018 04:34:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/08/2018 01:53:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: Origin.exe, version: 10.5.18.58059, time stamp: 0x5ae1270b
Faulting module name: Qt5WebEngineWidgets.dll, version: 5.8.0.0, time stamp: 0x5aaa038f
Exception code: 0xc0000005
Fault offset: 0x000050a9
Faulting process id: 0x12ec
Faulting application start time: 0xOrigin.exe0
Faulting application path: Origin.exe1
Faulting module path: Origin.exe2
Report Id: Origin.exe3
 
Error: (05/08/2018 01:52:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: Origin.exe, version: 10.5.18.58059, time stamp: 0x5ae1270b
Faulting module name: MSVCR120.dll_unloaded, version: 0.0.0.0, time stamp: 0x524f7ce6
Exception code: 0xc0000005
Fault offset: 0x5f32a0d5
Faulting process id: 0x12ec
Faulting application start time: 0xOrigin.exe0
Faulting application path: Origin.exe1
Faulting module path: Origin.exe2
Report Id: Origin.exe3
 
Error: (05/08/2018 01:52:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/08/2018 11:36:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/03/2018 07:38:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (05/10/2018 07:43:41 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/10/2018 07:43:41 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/10/2018 07:35:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/10/2018 07:35:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/10/2018 07:31:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/10/2018 07:31:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/10/2018 07:29:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/10/2018 07:29:39 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/10/2018 07:28:55 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/10/2018 07:28:55 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
 
Microsoft Office Sessions:
=========================
Error: (05/10/2018 07:28:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/09/2018 05:37:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/09/2018 05:29:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/08/2018 10:12:26 PM) (Source: Application Hang)(User: )
Description: X-Plane.exe10.5.2.0154001d3e71008bbb0d0176C:\Users\Admin\Desktop\X-Plane 10\X-Plane.exe7eb441cb-5304-11e8-90d7-50465d6b032a
 
Error: (05/08/2018 04:34:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/08/2018 01:53:08 PM) (Source: Application Error)(User: )
Description: Origin.exe10.5.18.580595ae1270bQt5WebEngineWidgets.dll5.8.0.05aaa038fc0000005000050a 912ec01d3e6cb726e86ecC:\Program Files (x86)\Origin\Origin.exeC:\Program Files (x86)\Origin\Qt5WebEngineWidgets.dllc1407b42-52be-11e8-851f-50465d6b032a
 
Error: (05/08/2018 01:52:57 PM) (Source: Application Error)(User: )
Description: Origin.exe10.5.18.580595ae1270bMSVCR120.dll_unloaded0.0.0.0524f7ce6c00000055f32a0d512e c01d3e6cb726e86ecC:\Program Files (x86)\Origin\Origin.exeMSVCR120.dllbaad8e61-52be-11e8-851f-50465d6b032a
 
Error: (05/08/2018 01:52:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/08/2018 11:36:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/03/2018 07:38:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-09-20 16:32:44.871
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswHdsKe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-09-20 16:32:44.869
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswHdsKe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20038 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.12.0 - Asmedia Technology)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 18.3.2333 - AVAST Software)
Battlefield™ 1 (HKLM-x32\...\{335B50BC-6130-4BAF-9A6A-F1561270587B}) (Version: 1.0.54.32003 - Electronic Arts)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.6.5931 - CDBurnerXP)
Epic Games Launcher (HKLM-x32\...\{5F95C9CC-2614-4C5E-B1FC-43029FD7FD6B}) (Version: 1.1.149.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{66C5838F-B854-4A55-89E6-A6138747A4DF}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
GFExperience.Deployer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.Deployer) (Version: 3.10.0.95 - NVIDIA Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 66.0.3359.139 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Java 8 Update 171 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180171F0}) (Version: 8.0.1710.11 - Oracle Corporation)
K-Lite Codec Pack 11.9.0 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.9.0 - KLCP)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.8.106.0 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5114.5002 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008 (HKLM-x32\...\{f1e7e313-06df-4c56-96a9-99fdfd149c51}) (Version: 14.10.25008.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008 (HKLM-x32\...\{c239cea1-d49e-4e16-8e87-8c055765f7ec}) (Version: 14.10.25008.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 388.13 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 388.13 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.11.4.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.11.4.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 388.13 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 388.13 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.35.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.35.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
OpenOffice 4.1.2 (HKLM-x32\...\{E6AD67BB-1C33-4AB3-A387-E0D48137AB70}) (Version: 4.12.9782 - Apache Software Foundation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.18.58059 - Electronic Arts, Inc.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.1 - NVIDIA Corporation) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.6 - VideoLAN)
vPilot (HKCU\...\vPilot) (Version: 2.1.11 - Ross Carlson)
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
 
========================= Memory info: ===================================
 Percentage of memory in use: 19%
Total physical RAM: 16290.55 MB
Available physical RAM: 13165.45 MB
Total Virtual: 32579.27 MB
Available Virtual: 29013.95 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:750.77 GB) NTFS
2 Drive d: (XPLANE10) (CDROM) (Total:7.1 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\MARKS
 
Admin                    Administrator            Guest                    
 
 
**** End of log ****


now for the Speccy findings:   http://speccy.piriform.com/results/jsezOGUX20gbzB3rWQdsWgy


So i downloaded the programmes you suggested no problem. I tried to download secenry file for X-Plane and still get the C:\users\admin\downloads\airportenvironment    Application not found.  Thanks again Louis


Edited by hamluis, 10 May 2018 - 03:13 PM.


#5 hamluis

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Posted 10 May 2018 - 03:41 PM

The only item that I see which indicates any problem...is your install of Origin.

 

I would uninstall it, then reinstall it and update it, if applicable.

 

Louis



#6 Snaders

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Posted 11 May 2018 - 12:56 AM

Thanks Louis i will give that a shot today and let you know the outcome. WHy though do you think it will allow me to download piriform and minitool ok but not other things?  Cheers mate, appreciate your help. 



#7 mightywiz

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Posted 11 May 2018 - 09:18 AM

check your antivirus quarantine folder, see if it's listed in there.



#8 Snaders

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Posted 11 May 2018 - 11:18 AM

Sorry see if whats listed?  Louis i have tried uninstalling origin and still the same im afraid. 



#9 hamluis

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Posted 11 May 2018 - 02:10 PM

You might try the forum at https://forums.x-plane.org/index.php?/forums/topic/137545-x-planeexe-has-stopped-working/ .

 

Louis



#10 mightywiz

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Posted 11 May 2018 - 05:13 PM

check your antivirus quarantine folder, see if it's listed in there.

any of your downloads.  see if they got moved to the quarantine.  that tells us if you antivirus thinks they are malicious files.  if they are listed you can give them permission to install.

 

I've had issues when i go to open a file just disappears or I go to the download folder to open it and it's not in the downloads where it's supposed to be or the original file name will be in the download but the contents have been removed by antivirus.

 

just trying to give you other things to check.



#11 Snaders

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Posted 12 May 2018 - 04:03 AM

 

check your antivirus quarantine folder, see if it's listed in there.

any of your downloads.  see if they got moved to the quarantine.  that tells us if you antivirus thinks they are malicious files.  if they are listed you can give them permission to install.

 

I've had issues when i go to open a file just disappears or I go to the download folder to open it and it's not in the downloads where it's supposed to be or the original file name will be in the download but the contents have been removed by antivirus.

 

just trying to give you other things to check.

 

I cant seem to locate a quarantine folder at all within my Avast free version. 



#12 Snaders

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Posted 12 May 2018 - 04:04 AM

Thing i cant understand is why i can download some things but not others. Its like the download just isnt there, you know the little icon that looks like a white page with 3 small coloured ball type thing on the bottom, that basically denotes there is nothing there. Thats what i see. 



#13 Snaders

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Posted 12 May 2018 - 04:19 AM

Guys here is what i mean about icons and messages. 

 

 

Attached Files

  • Attached File  download1.jpg   132.5KB   0 downloads
  • Attached File  2.jpg   336.12KB   0 downloads
  • Attached File  3.jpg   76.88KB   0 downloads


#14 hamluis

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Posted 12 May 2018 - 01:20 PM

FWIW:  System reflects a Windows install date of 2 years ago...you say that you recently acquired it.  First thing you should have done, IMO, would have been a clean install of Windows.  Who knows what transpired before you acquired it?

 

Louis



#15 Snaders

Snaders
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Posted 14 May 2018 - 02:57 AM

Hi Louis yes im obtaining a boot disc for windows 7 shortly, i have the product key but no disc as machine is second hand. So i agree i should re-install windows 7. Is this a simple procedure do you know? I have seen lots of you tibe channels etc that try and explain how to do it but im yet to find a straight forward one that explains it well enough. Regards


Edited by Snaders, 14 May 2018 - 04:29 AM.





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