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USB Ports not working after updating to latest Windows Update


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#1 rnallamilli

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Posted 09 May 2018 - 07:14 AM

Hello,

 

I have updated to Latest Windows update on 24th Apr 18 and things were fine (I did not check my USB ports till yesterday). When i tried to use my WD hard disk the USB ports (2 Ports) (USB 3.0) are not responding and one port of USB 2.0 also not responded. I raised with MS Answer Desk and they have downloaded a copy through Windows Media Creation and tried to repair. After its completed USB 2.0 started responding and i am able to use it without any issue but still USB 3.0 ports are not responding.

 

MS Answer Desk asked me to get in touch with HP Help Desk and get the latest drivers as the current USB drivers are not compatible with the fresh Windows Update and reverted back to previous build. Now after reverting to previous build, still USB 3.0 ports are not responding. 

 

Please help me in fixing this issue.

 

Thanks,

Nallamilli Raman.



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#2 rnallamilli

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Posted 09 May 2018 - 07:23 AM

My system Information:
 
Product Name
15-p214dx
Product Number
L0Q40UA
Microprocessor
2.4GHz 5th generation Intel Core i7-5500U Dual Core
Microprocessor Cache
4MB L3 Cache
Memory
6GB DDR3L SDRAM (2 DIMM)
Video Graphics
Intel HD graphics 5500 with up to 3036MB total graphics memory
Display
15.6-inch diagonal HD BrightView WLED-backlit display (1366x768)
Hard Drive
750GB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
Multimedia Drive
SuperMulti DVD burner
Network Card
10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity
1x1 802.11b/g/n WLAN
Sound
BeatsAudio dual speakers
Keyboard
Full-size island-style keyboard with numeric keypad
Pointing Device
HP Imagepad supporting multi-touch gestures without on/off button.
External Ports
Multi-format digital media card reader for Secure Digital cards
2 SuperSpeed USB 3.0
1 Universal Serial Bus (USB) 2.0
1 HDMI
1 RJ-45 (LAN)
1 Headphone-out/microphone-in combo jack
Dimensions
0.94 in (H) x 15.14 in (W) x 10.24 in (D)
Weight
5.02 lb
Power
45W AC adapter
4-cell 41WHr 2.8Ah lithium-ion battery
ID Mech Description
Front facing HP TrueVision HD Webcam with integrated dual array digital microphone

Edited by Platypus, 09 May 2018 - 07:56 AM.
Deleted duplicate


#3 JohnC_21

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Posted 09 May 2018 - 10:22 AM

USB 3 drivers for Windows 10 are part of the OS and you will not find a driver to install. I'm not sure the following will work but see the below link. Don't bother with the recovery software. That will not work in your case. It is only the USB 3 drivers that are not working, correct?

 

https://www.easeus.com/storage-media-recovery/usb-3.0-fails-to-workin-windows-10-creator.html



#4 rnallamilli

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Posted 09 May 2018 - 11:36 AM

Yes.. USB 3.0 is the problem..



#5 JohnC_21

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Posted 09 May 2018 - 11:50 AM

Attach a USB device to the USB 3 port then look in Device Manager. There may be a Yellow exclamation mark. That would tell you which USB controller to update the driver..



#6 rnallamilli

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Posted 09 May 2018 - 12:04 PM

I cross checked in the Device Manager USB 2.0 is recognized (Screen Shot Name USB2). But USB 3.0 ports are not recognized (Screen Shots USB1 & USB3).

Attached Files

  • Attached File  USB1.png   320.59KB   0 downloads
  • Attached File  USB2.png   325.52KB   0 downloads
  • Attached File  USB3.png   320.59KB   0 downloads


#7 JohnC_21

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Posted 09 May 2018 - 12:47 PM

It looks like your USB 3 controller and Root Hub are properly installed. If you right click both and select Update Driver does it allow it or does it say the driver is already up to date.

 

Edit: If you attach a USB 2.0 device to the USB 3.0 port is it detected?


Edited by JohnC_21, 09 May 2018 - 12:48 PM.


#8 rnallamilli

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Posted 09 May 2018 - 03:54 PM

If you right click both and select Update Driver does it allow it or does it say the driver is already up to date.

When i did this it's saying that i already have updated drivers. 

 

Edit: If you attach a USB 2.0 device to the USB 3.0 port is it detected?

It's not recognizing.



#9 JohnC_21

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Posted 09 May 2018 - 04:13 PM

I am running out of ideas on this but you can try the following. If it does not work then I'm afraid you may need to do a reset with the option to keep your files but you would need to reinstall all your programs.

 

Download DeviceCleanupCmd.

 

https://www.uwe-sieber.de/files/devicecleanupcmd.zip

 

Unzip the folder to your desktop. In that folder is a folder called X64. Copy this to the root of C: 

 

Open an elevated command prompt. Press the Windows key and X. command prompt as admin. If you see it called powershell then change your shell from Powershell to command prompt. Type the following commands. The prompt should read C:\Windows\System32. Remove all USB external drivers before doing the commands.

cd c:\X64
devicecleanupcmd *

This will remove all non-present devices from the USB ports. Reboot and attempt to attach our drive to the USB 3 port.



#10 rnallamilli

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Posted 10 May 2018 - 12:35 AM

cd c:\X64
devicecleanupcmd *

Result of this command:

-----------------------------------------

 

Microsoft Windows [Version 10.0.17134.48]
© 2018 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>cd c:\X64
 
c:\x64>devicecleanupcmd *
DeviceCleanup V0.0.0
Uninstalls non present devices
Freeware by Uwe Sieber - www.uwe-sieber.de
 
creating system restore point...
 OK
removing device 'SWD\WPDBUSENUM\_??_USBSTOR#DISK&VEN_SANDISK&PROD_CRUZER_BLADE&REV_1.27#4C530099910526114164&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}'
 OK
removing device 'PCI\VEN_8086&DEV_160C&SUBSYS_2293103C&REV_09\3&11583659&0&18'
 OK
removing device 'STORAGE\VOLUME\{188CAFA3-52A0-11E8-9A81-D0BF9C972658}#0000000000100000'
 OK
removing device 'USBSTOR\DISK&VEN_SANDISK&PROD_CRUZER_BLADE&REV_1.27\4C530099910526114164&0'
 OK
removing device 'HID\VID_046D&PID_C534&MI_01&COL02\7&2B7F380F&0&0001'
 OK
removing device 'HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101&REV_1000\4&119CA244&0&0001'
 OK
removing device 'USB\VID_046D&PID_C534&MI_00\6&1B81BBC6&0&0000'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#0000000040F00000'
 OK
removing device 'HID\VID_046D&PID_C534&MI_00\7&13BBABCA&0&0000'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#0000000038F00000'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#0000000028B00000'
 OK
removing device 'STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT7'
 OK
removing device 'STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT8'
 OK
removing device 'STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT9'
 OK
removing device 'USBSTOR\DISK&VEN_WD&PROD_MY_PASSPORT_25E2&REV_4004\575831314439363531544C33&0'
 OK
removing device 'SWD\WPDBUSENUM\{40224F4B-5285-11E8-9A80-D0BF9C972658}#0000000000100000'
 OK
removing device 'HID\VID_046D&PID_C534&MI_01&COL03\7&2B7F380F&0&0002'
 OK
removing device 'USB\VID_046D&PID_C534\5&29CDCAF2&0&2'
 OK
removing device 'SWD\WPDBUSENUM\_??_USBSTOR#DISK&VEN_SANDISK&PROD_CRUZER_BLADE&REV_1.27#4C530000300506105233&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}'
 OK
removing device 'USB\VID_046D&PID_C534&MI_01\6&1B81BBC6&0&0001'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#0000002AFC400000'
 OK
removing device 'USBSTOR\DISK&VEN_SANDISK&PROD_CRUZER_BLADE&REV_1.27\4C530000300506105233&0'
 OK
removing device 'STORAGE\VOLUME\_??_USBSTOR#DISK&VEN_SANDISK&PROD_CRUZER_BLADE&REV_1.27#4C530099910526114164&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}'
 OK
removing device 'USB\VID_0781&PID_5567\4C530000300506105233'
 OK
removing device 'SWD\WPDBUSENUM\_??_USBSTOR#DISK&VEN_PNY&PROD_USB_3.0_FD&REV_PMAP#07016B8387D3CF33&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}'
 OK
removing device 'STORAGE\VOLUME\{40224F4B-5285-11E8-9A80-D0BF9C972658}#0000000000100000'
 OK
removing device 'HID\VID_046D&PID_C534&MI_01&COL04\7&2B7F380F&0&0003'
 OK
removing device 'USB\VID_1058&PID_25E2\575831314439363531544C33'
 OK
removing device 'HID\VID_046D&PID_C534&MI_01&COL05\7&2B7F380F&0&0004'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#0000002B38200000'
 OK
removing device 'USB\VID_0781&PID_5567\4C530099910526114164'
 OK
removing device 'DISPLAY\SDC4951\1&8713BCA&0&UID0'
 OK
removing device 'USBSTOR\OTHER&VEN_WD&PROD_SES_DEVICE&REV_4004\575831314439363531544C33&1'
 OK
removing device 'STORAGE\VOLUME\_??_USBSTOR#DISK&VEN_SANDISK&PROD_CRUZER_BLADE&REV_1.27#4C530000300506105233&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#0000000000100000'
 OK
removing device 'STORAGE\VOLUME\{2E8873E5-47BC-11E8-B166-806E6F6E6963}#000000A838200000'
 OK
removing device 'SWD\WPDBUSENUM\{188CAFA3-52A0-11E8-9A81-D0BF9C972658}#0000000000100000'
 OK
removing device 'HID\VID_046D&PID_C534&MI_01&COL01\7&2B7F380F&0&0000'
 OK
removing device 'STORAGE\VOLUME\_??_USBSTOR#DISK&VEN_PNY&PROD_USB_3.0_FD&REV_PMAP#07016B8387D3CF33&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}'
 OK
Removed 39 devices
 
 
c:\x64>
 
Now i am rebooting the system and will test the USB 3.0 port again
 
Thanks,
Nallamilli Raman.


#11 rnallamilli

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Posted 10 May 2018 - 12:50 AM

i tested after reboot. USB 3.0 ports are not responding. USB 2.0 port is fine.



#12 JohnC_21

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Posted 10 May 2018 - 07:29 AM

You can right click the Intel USB 3 Host Controller in Device Manager and select Uninstall. Then rebooting the computer should reinstall the driver. There is a chance the USB 3 Host Controller would not reinstall upon reboot. In that case you can Click the top most tree, your PC, and select Action > Scan for Hardware Changes. Other than that it may be required to do a reset with the option to keep your files but that would require you to reinstall all your programs.



#13 rnallamilli

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Posted 10 May 2018 - 07:49 AM

Hi,

 

I have uninstalled the USB controller drivers and rebooted the system. USB Controller was reinstalled successfully but only USB 2.0 port is working and USB 3.0 ports are not working.

 

Will this issue be fixed if we do a reset? or need to do a fresh install? Please suggest.

 

Thanks,

Nallamilli Raman.



#14 JohnC_21

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Posted 10 May 2018 - 08:03 AM

It may be fixed and it may not be. It's possible the USB 3 ports failed but I highly doubt it. A reset with the option to keep files would be my first step. Then a reset with the option to not keep files which would require you to backup all your data first. If that failed then doing a complete clean install using the guide at Bleeping Computer would be my final option.

 

Did the HP come pre-installed with Windows 10 or a different OS? 

 

You could check the USB 3 ports by booting a live linux disk but you would need to disable SecureBoot in your UEFI settings if enabled. This would rule out any hardware problem.

 

One thing you can try before doing anything would be a powercycle. Remove the power and if a laptop the battery if easily accessible. Hold the power button down for 30 seconds. Replace the power and battery. Reboot. Test your USB 3 ports.



#15 pcpunk

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Posted 10 May 2018 - 08:20 AM

I'm curious as to what version of Windows Ten you are on?  You said the newest, but that may be just the newest at the time, as 1804 came out on April 30 for most of us.


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