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Windows 10 Freezes, Can't Complete Malwarebytes Scans


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#1 Unknown450

Unknown450

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Posted 07 May 2018 - 01:51 PM

Hello! So lately out of nowhere my pc will randomly freeze. It starts in my web browsers I will notice a site is not loading(at first making me think its an internet issue) but then everything else freezes up, browsers, programs, PC etc. making me do a hard PC restart.

 

Today I tried to do a scan with Malwarebytes but it never completes. It freezes up halfway through and I noticed it's when it scans a file named Kdcom.dll that it crashes everytime. Located in my main SSD drive.

 

At first I thought maybe it was a corrupted file, so I did the sfc /scannow. After I did that it did say it found corrupted files and that they were repaired and that needed reboot pc to complete.

 

Well after the PC reboots my PC gets stuck on the Windows 10 Welcome screen, it doesn't let me in. I can't get pass that screen. Clicking "Sign In" does nothing. So I had to then do a system restore after that I could get into PC/Windows. I had hoped all was well after that.

 

But I ran Malwarebytes and again it crashes when scans the Kdcom.dll file.

 

So now I'm out of ideas. Hoping one of you can help me. I don't use any antivirus except for the one built into Windows 10, the Defender.

 

EDIT: Tried MBAM again and still freezes halfway but this time wasn't on Kdcom.dll it was another dll file but in the same WINSXS folder. Guessing that's where the corrupted files or virus is at.

 

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Edited by Unknown450, 07 May 2018 - 03:24 PM.


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