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Virus malware prevents me from opening exe files


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#1 LIVI_KOP

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Posted 06 May 2018 - 07:50 AM

Hello! I have an windows 10 computer and I recently discovered that I am infected with a Chrome  mallware that doesn't allow me to open any exe files. I can't even disk clean up, or do any registry modifications. I can't apply any control pannel actions. Right now I am typing from a laptop. Please help me with solutions, other than using run which doesn't work also. I cannot find either task manager. I am really stuck.


Edited by hamluis, 06 May 2018 - 08:10 AM.
Moved from Introductions to Am I Infected - Hamluis.


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#2 buddy215

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Posted 06 May 2018 - 10:23 AM

Welcome to BC....

 

If you are unable to scan while in Safe Mode then I suggest you follow the instructions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 LIVI_KOP

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Posted 07 May 2018 - 02:15 AM

Hello and thank you for the reply. I understand that I have to download and install the FRST.exe program. And that will be no problem, but I can't open any exe files. Please provide me with a other soluțion for creating the log.

#4 buddy215

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Posted 07 May 2018 - 06:33 AM

As my instructions stated.....If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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