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Computer keeps crashing and freezing - help!


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#1 urzuz

urzuz

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Posted 05 May 2018 - 02:39 PM

Hi everyone,

 

sorry in advance, I am completely computer illiterate but I am out of ideas and need some help.

 

Around a week ago my computer started crashing.  It has only happened while I am playing a game or something, albeit that is what I am doing the majority of the time while I am on this computer.

 

While playing, my computer would completely freeze, unresponsive to everything except for turning it off.  Weirdly, after turning it off, sometimes when I turned it on the computer would not boot up (the light would turn on, but no loading screen of the BIOS, windows, etc...just a black screen with sometimes a small DOS-looking cursor flickering in the upper left).  I would turn it off, wait a bit more, then turn it on, and usually windows would start then.  This happened a couple times over the course of a few days, and then started happening multiple times a day.  I took my computer out of this little cabinet it was sitting in, thinking it may be overheating, but it kept happening.

 

I then updated the drivers to my graphics card yesterday.  Since doing that, the above crashed haven't happened, but now my computer just will restart itself sometimes while playing (ie: it won't freeze, but just restart as if I had hit the reset button).

 

Any help would be much appreciated.  Again, I am really sorry but I am completely computer dense, but I really really do appreciate all the time and energy you all devote to helping others like me.

 

Please let me know what other info you need from me

 

EDIT: I googled how to tell if my comptuer crashed, and I came across this "reliability monitor" program.  Below is one of the critical events from it, copied+pasted

 

Description
A problem with your hardware caused Windows to stop working correctly.
 
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff86078cae84a0
Parameter 2: fffff80a11b96b2c
Parameter 3: 0
Parameter 4: 2cac
OS version: 10_0_16299
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 1033

Edited by urzuz, 05 May 2018 - 02:41 PM.


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#2 pantera2049

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Posted 06 May 2018 - 09:41 AM

HI!

Did you solve the problem somehow ?

If not .. Try to delete hibernation file an reboot the windows.

Try to turn off the system and unplug it ... after a minute plug it in and  turn the system on...

what happens?






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