I have a problem I am unable to figure out. Someone wants a HP OfficeJet Pro 6968 installed on their windows 8.1 computer. Ive gone through the process about 10 times now and it never installs correctly. It might look like it installs right but when I go to print something a pop up comes up saying this printer is not installed. Ive tried the HP solutions program and it always says that there is a driver problem and to uninstall and reinstall again. But no matter how many times i do it, whether wired usb,wired network or wireless network the results are always the same.
Another thing that is going on is that in the devices and printers it is set to default Fax - HP OfficeJet Pro 6960, and the printer itself should be the icon listed as HP317E7A ( HP OfficeJet Pro 6960) *even though its a 68*, But i cannot default to the printer it only allows defaulting to the fax. Does anyone have any suggestions? I have a feeling this might be a something in windows and not with the printer.