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Downloaded Flash, Got Virus


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8 replies to this topic

#1 confettieventsny

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Posted 02 May 2018 - 11:31 PM

Hi, 

I have a macbook, os x. Downloaded flash because it was requested when I went a website and now I have a virus. Pop ups, my search engines don't say Google anymore. Safari is also taken over. so many pop ups. Please help.


Edited by britechguy, 03 May 2018 - 08:34 AM.
Moved to Am I infected? from Mac OS.


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#2 Phantom010

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Posted 03 May 2018 - 08:27 AM

You've been conned into believing that was the real Flash player. It happens very often. An ad blocker can be very useful.

 

However, you should have posted in the following forum instead:

 

https://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 

EDIT:

 

Thread now moved, thanks.


Edited by Phantom010, 03 May 2018 - 08:46 AM.


#3 Twin B

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Posted 03 May 2018 - 09:34 AM

If you have an antivirus program on your machine, run it. If not, here's a link to one that has a good free version for Mac machines:

 

https://www.avast.com/en-us/mac


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#4 null__

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Posted 03 May 2018 - 10:04 AM

Scan it with Mbam as well

 

https://www.bleepingcomputer.com/download/malwarebytes-for-mac/



#5 confettieventsny

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Posted 04 May 2018 - 11:09 AM

I Have tried to download both avast and the malware bytes. And after it downloads i click it and and it says "Verifying _______ name of download" and nothing happens for an hour. It's like the virus takes over. Everything I click opens a fake page that I need to call apple fake number to fix my computer. What else can I try?



#6 PrideOfElites

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Posted 04 May 2018 - 01:26 PM

Try these quick fixes:

  • First of all, go to your browsers and then Preferences > Extensions and remove any suspicious item from there.
  • Next, select Preferences, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “google.com”.
  • Try redownloading Malwarebytes using some other PC. Maybe it got corrupted.

If your antimalware is not corrupted but getting blocked by malware or any other reason somehow then try this:

 
1. From the Finder in Mac OS X, hit Command + Shift + G and enter the following path:
/System/Library/CoreServices/

2. Locate the app named “Installer.app” from this directory and launch it directly.

3. Navigate to the .pkg file that is stuck on verifying and select to open it.

 

4. Now it should install normally!



#7 Phantom010

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Posted 04 May 2018 - 04:48 PM

Download and save Malwarebytes AdwCleaner to your desktop.
 
If you get a warning that this file is unsafe, ignore the warning.
 
Close all open windows first, then double-click the AdwCleaner.exe desktop icon to load its main window.
 
Click the "Scan" button to start the scanning process.
 
1 or 2 minutes or longer may pass before the scanning process completes, so be patient.
 
If any threats are found, the number found will appear in red.
 
Click the "Clean" button, then click "OK".
 
After the cleaning process is finished, click "Reboot now".
 
The computer will restart.
 
When the log appears during restart, save it.
 
Return here to your thread, then copy-and-paste the ENTIRE log here.


#8 confettieventsny

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Posted 05 May 2018 - 09:16 PM

i don't know what you mean by entire log. All it says is it lists three apps that they found and removed and gives me the option to reboot the computer. I restart. And redownloaded chrome to see what happens. It still opens up on the fake search engine. When I try to go to preferences and settings to change the homepage to google as default it doesn't let me. it lists www.chumsearch.com as the default homepage and i cannot undo it.



#9 macuser

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Posted 07 May 2018 - 06:22 PM

I removed flash, java, and silver-light from my mac and pc. I don't really need them, and their used by hackers to do bad things to computers. by removing them, you improve security by reducing the attack surface. (they cant use these programs to attack your computer if these programs are not installed).

 

Id like to remove javascript too but unfortunately many sites wont work without javascript.






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