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Disk Storage unaccountably low.


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#1 sheldonofosaka

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Posted 29 April 2018 - 03:57 AM

I've noticed that I have at least 100GB which I cannot account for, this appears to be wholly in the APP and Games section of my Storage Usage.

The same problem seems to be effecting my External Hard drive where I have 100s of GBs that I simply cannot account for.

 

I have tried a couple of quick fixes like deleting apps that I do not use, but when I look at the apps on my computer and their size I still cannot account for all the

space that is being used? My malware checks haven't come up with anything either.

 

Any help would be much appreciated.



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#2 garioch7

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Posted 29 April 2018 - 05:38 AM

sheldonofosaka:

 

I would recommend that you install WinDirStat and/or Folder Size to determine what is consuming your hard disk space.

 

Have a great day.

 

Regards,

-Phil


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#3 sheldonofosaka

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Posted 30 April 2018 - 07:01 AM

sheldonofosaka:

 

I would recommend that you install WinDirStat and/or Folder Size to determine what is consuming your hard disk space.

 

Have a great day.

 

Regards,

-Phil

Thanks for your reply Phil.

 

I had partial success. I used Folder Size to check my PC and was able to find many hidden files that were partially the cause of my issue.

However, when I tried to use the WinDirstat and Folder size, each in their turn to check my external hard drive both apps froze...or were not able

to complete the scan; which leads me to believe that there is some issue with my external hard drive.

 

 I use MyPassport 1tb....is there any way to run a diagnostic on it?

thanks again!!



#4 MadmanRB

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Posted 30 April 2018 - 07:49 AM

Well do keep in mind that storage capacity is never what it says on the box, the filesystem alone can take a huge chunk of space for allocation reasons and then you have the OS itself gobbling up some data.

Externals are not immune to this either, rather they be formatted in NTFS, FAT or whatever file system it will still not be accurate in your space readouts.


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#5 dc3

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Posted 30 April 2018 - 08:32 AM

Please do the following to determine the health of your drives.

 

Please run SeaTools for Windows

The download loads is a Zip-file, a program like WinZip will be needed to unzip this file.

Please download and run SeaTools for Windows

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation of SeatTools for Windows begins you will see an image similar to the one below.

Cn0u1vP.png

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

irtNzsc.png

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.
 

 

JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

1.  Download GSmartControl and save it on your Desktop.

2.  Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe.

3.  Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name).

4.  Click on the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your topic.

Click on the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply).

info_failing.png


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#6 sheldonofosaka

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Posted 01 May 2018 - 05:21 AM

Please do the following to determine the health of your drives.

 

Please run SeaTools for Windows

The download loads is a Zip-file, a program like WinZip will be needed to unzip this file.

Please download and run SeaTools for Windows

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation of SeatTools for Windows begins you will see an image similar to the one below.

Cn0u1vP.png

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

irtNzsc.png

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.
 

 

JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

1.  Download GSmartControl and save it on your Desktop.

2.  Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe.

3.  Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name).

4.  Click on the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your topic.

Click on the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply).

info_failing.png

 

 

Thanks, Will do!! I have been really busy today (Japan time). But I will complete these tasks and post results within 24 hours. Best Regards



#7 dc3

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Posted 01 May 2018 - 08:12 AM

I should be around. :thumbup2:

 

On a side note, you do not need to quote my posts.  As you can see this takes up a fair amount of space and bandwidth.  If you wish to draw my attention to a specific post simply address it to @dc3.


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#8 mightywiz

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Posted 01 May 2018 - 05:31 PM

check you CBS log folder.

 

c:\windows\log\CBS

 

your looking for multiple repetitive files about 126M to 200M in files size.  i mean gigs worth.

 

then look at

c:\windows\temp

 

and see if you have the same type thing going on in there.

 

if you do then you are a having an issue with cbs persistence logs.

something has happened and your cbs logs have gotten to big and windows can't compress them now and is failing the compression and creating new files.  this is a known issue in windows.

 

if this is your case here is a link to fix it.  follow the steps to the word and you'll fix the problem until it happens again.


Edited by mightywiz, 01 May 2018 - 05:32 PM.


#9 sheldonofosaka

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Posted 02 May 2018 - 08:12 AM

@dc3
 
I ran the SeaTools test and the Generic Long test said PASS. Which I expected as I am almost certain the issue has to do with my external harddrive.
I downloaded GsmartControl but was unable to unzip it.

I would post a screenshot of the message but I do not know how to do that on this forum? in any case, winzip says my trial period has expired.

So not sure what to do at this point, maybe I could use SeaTools to scan my external harddrive?



#10 dc3

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Posted 02 May 2018 - 09:21 AM

If you go back and look at post #5 and view the image of the SeaTools for Windows and look under "Detected drives" you will see that my USB storage device is listed.  There are boxes which you need to click in to select which drives you want to be included.

 

As for post a image in your topic...

 

How to post an image in your topic

Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options.

posting-options1.png

When you click on More Relpy Options you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.

posting-options2.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 sheldonofosaka

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Posted 02 May 2018 - 02:07 PM

@dc3

Thanks!! I see, I was under the impression that I was suppose to disconnect external drives connected by a USB port.

Will do, overnight as I believe it will take some time.



#12 sheldonofosaka

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Posted 02 May 2018 - 02:19 PM

@dc3

My external hard drive does not show up on SeaTool, I am going to reboot and try again, but I doubt that will help.

 

Here is the screenshot from before.

 

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