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HijackThis Log: Please help Diagnose


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#1 Dogan71

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Posted 27 April 2018 - 02:55 PM

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 21:41:09, on 27-4-2018
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.18978)

FIREFOX: 59.0.2 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\IObit\IObit Malware Fighter\Surfing Protection\FFNativeMessage.exe
C:\Users\PCtje\Downloads\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_161\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: IObit Surfing Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~2\IObit\IOBITM~1\SURFIN~1\BROWER~1\ASCPLU~1.DLL
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~2\IDM\QUICKF~1\PlugIns\IEHelp.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_161\bin\jp2ssv.dll
O2 - BHO: IObit Ads Removal - {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files (x86)\IObit\IObit Malware Fighter\Surfing Protection\Adblock\Adblock.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Super-Charger] C:\Program Files (x86)\MSI\Super-Charger\StartSuperCharger.exe
O4 - HKLM\..\Run: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
O4 - HKLM\..\Run: [Wondershare Helper Compact.exe] C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "C:\Program Files (x86)\DAEMON Tools Pro\DTAgent.exe" -autorun
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.webcompanion.com
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://juniper.net/dana-cached/sc/JuniperSetupClient.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: BattlEye Service (BEService) - Unknown owner - C:\Program Files (x86)\Common Files\BattlEye\BEService.exe
O23 - Service: EasyAntiCheat - EasyAntiCheat Ltd - C:\Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update-service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update-service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpUtilitiesService64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
O23 - Service: Update service - Popcorn Time - C:\Program Files (x86)\Popcorn Time\Updater.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Wondershare Application Framework Service (WsAppService) - Wondershare - C:\Program Files (x86)\Wondershare\WAF\2.4.3.233\WsAppService.exe
O23 - Service: YTDUpdt - Goobzo - C:\PROGRA~2\YTDOWN~1\YTDUPD~1.EXE

--
End of file - 9745 bytes
 


Edited by hamluis, 27 April 2018 - 03:03 PM.
Moved from Internal Hardware to MRL - Hamluis.


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#2 nasdaq

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Posted 28 April 2018 - 12:41 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


:step1:
Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

:step2:
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

:step3:
Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs for my review.

Let me know what problems you are having with this computer.
==============================

p.s.
HijackThis is no longer supported and not ready for your Operating system.
I suggest your remove via the Control panel > Programs
Use the Farbar Recovery Scan Tool from now on to report problems.
<<<>>>

#3 Dogan71

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Posted 29 April 2018 - 07:45 AM

Attached File  AdwCleanerS00.txt   26.73KB   2 downloadsAttached File  FRST.txt   81.3KB   2 downloadsAttached File  Addition.txt   52.55KB   2 downloadsAttached File  Malware threats 29 april.txt   2.55KB   2 downloads



#4 Dogan71

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Posted 29 April 2018 - 07:48 AM

Hi there first of all i wanna thank you that you are interrested in my problem and wanna help me out.And sorry for my weak English.

I have a problem with my memory.The memory of my pc goes up to max and makes it extremely slow.i dont know if there are secret files or pragrams causing this.Hope you can help me out.I did everything you told me with mallware etc..



#5 Dogan71

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Posted 29 April 2018 - 08:00 AM

Attached File  Naamloos.png   196.36KB   0 downloads



#6 nasdaq

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Posted 29 April 2018 - 01:36 PM

Hi,

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Search Protection (HKU\S-1-5-21-1669705008-1765292968-345190027-1000\...\Search Protection) (Version: 10.9.0.3 - Spigot, Inc.) <==== AANDACHT
===

Please run the AdwCleaner and delete everything that will be found.
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-1669705008-1765292968-345190027-1000\...\Policies\Explorer: [NolowDiskSpaceChecks] 1
CHR HKLM\SOFTWARE\Policies\Google: Restrictie <==== AANDACHT
FF Plugin: @microsoft.com/GENUINE -> disabled [Geen bestand]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [Geen bestand]
CHR HKLM-x32\...\Chrome\Extension: [bpgmjapfkjpfkeffiijiebgjhikjogem] - C:\Program Files (x86)\Toggle\toggle\1.8.8.6\toggle.crx <niet gevonden>
R2 YTDUpdt; C:\Program Files (x86)\YTDownloader\YTDUpdater.exe [178688 2014-12-17] (Goobzo) [Bestand niet getekend] <==== AANDACHT
S3 atillk64; \??\C:\Program Files (x86)\AMD\System Monitor\atillk64.sys [X]
S3 cpuz137; \??\C:\Users\PCtje\AppData\Local\Temp\cpuz137\cpuz137_x64.sys [X] <==== AANDACHT
S3 cpuz138; \??\C:\Users\PCtje\AppData\Local\Temp\cpuz138\cpuz138_x64.sys [X] <==== AANDACHT
S3 dgderdrv; System32\drivers\dgderdrv.sys [X]
S3 EagleX64; \??\C:\Windows\system32\drivers\EagleX64.sys [X]
S2 sbmntr; \??\C:\PROGRA~2\YTDOWN~1\sbmntr.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
S3 WinRing0_1_2_0; \??\C:\Program Files (x86)\IObit\Game Booster 3\Driver\WinRing0x64.sys [X]

Task: {2AF84076-C82E-46D6-85D4-74C4C7A71FC0} - \upfs7235 -> Geen bestand <==== AANDACHT
Task: {5A476550-3E6D-458D-BFF7-451E6EDDFDCA} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfig
Task: {5A476550-3E6D-458D-BFF7-451E6EDDFDCA} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(2): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshContent
Task: {5A476550-3E6D-458D-BFF7-451E6EDDFDCA} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(3): C:\Windows\system32\GWX\GWXDetector.exe
Task: {957897FC-4D2E-445E-B381-537D56212590} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime => Command(1): %windir%\system32\GWX\GWXUXWorker.exe -> /ScheduleUpgradeReminderTime
Task: {957897FC-4D2E-445E-B381-537D56212590} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime => Command(2): C:\Windows\system32\GWX\GWXDetector.exe
Task: {9C284084-0F15-4B6A-AEFC-A06C1411A49E} - \Update Service SimpleFiles -> Geen bestand <==== AANDACHT
Task: {9C5D9C42-C6E5-48B3-A0CD-31A585DF0ABB} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime => C:\Windows\system32\GWX\GWXUXWorker.exe
AlternateDataStreams: C:\ProgramData\TEMP:00934A10 [112]
AlternateDataStreams: C:\ProgramData\TEMP:24051EFF [294]
AlternateDataStreams: C:\ProgramData\TEMP:4ABA35EE [145]
AlternateDataStreams: C:\ProgramData\TEMP:74603393 [144]
AlternateDataStreams: C:\ProgramData\TEMP:AFB5119F [131]
AlternateDataStreams: C:\Users\Public\AppData:CSM [476]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please let me know what problem persists with this computer.

#7 nasdaq

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Posted 05 May 2018 - 08:13 AM

Are you still with me?




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