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4-beeps after motherboard replacement


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#1 ScottishForrester

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Posted 27 April 2018 - 10:13 AM

I have a Gateway FX6860-UR10P. Core i7 3770. It came with 12GB DDR3 RAM (three 4GB sticks) (upgradeable to 16GB). The motherboard is an Acer Ipisb-vr Rev1.01.

I started having problems with the computer about a year ago: random graphics card glitches and freezing, it would only recognize 8GB RAM. Recently, the computer just froze repeatedly on a Windows startup, repair, and/or fresh install. I could wipe the drive and load Linux Mint just fine.

Here are the things I did that didn't help:
1) replaced the motherboard with a new one (the exact one it came with)
1) replaced graphics card
2) moved RAM to different slots
3) fresh Windows install
4) wiped the hard drive and reallocated the sectors

Finally, I replaced the hard drive and that fixed my freezing issue. But now I still have the RAM issue. It will only see 8GB not matter what slot combinations I use. If I use more than 8GB, I get 4 beeps. I have tried the RAM sticks in different slots so I know all three sticks are good. They just won't work all together.

It doesn't make sense that it's the motherboard since it's a new board causing the same issue. It isn't bad RAM. I've tested it in all slot configurations with no success. New graphics card. New hard drive.

It used to recognize 12GB with no problems. Now, it will only see 8GB despite everything I mentioned. What could be the problem? I am running out of ideas.


Edited by ScottishForrester, 27 April 2018 - 02:16 PM.


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#2 mikey11

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Posted 27 April 2018 - 11:21 AM

are all 4 beeps the same length and duration?



#3 ScottishForrester

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Posted 27 April 2018 - 11:49 AM

Yes, all 4 beeps are the same duration. I know this normally indicates a memory issue, but MemCheck says my memory is fine, 0 errors.

#4 mikey11

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Posted 27 April 2018 - 12:38 PM

what BIOS version are you using?.....is there an upgrade available?



#5 DavisMcCarn

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Posted 27 April 2018 - 02:01 PM

Maybe the BIOS; but, do you still have the old board available?  (The "NEW" one may have a problem)


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#6 ScottishForrester

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Posted 27 April 2018 - 02:14 PM

It has AMI BIOS P04.A2.

 

The only upgrade I can find is to P11.A3 but when I try to flash it on either board, it tells gives me a "ROM files size does not match existing BIOS size".

 

I still have the old board but it behaves exactly the same way as the new board.



#7 mikey11

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Posted 27 April 2018 - 02:15 PM

It has AMI BIOS P04.A2.

 

 

i always thought Acer used Pheonix BIOS



#8 ScottishForrester

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Posted 27 April 2018 - 02:27 PM

Both boards came with AMI BIOS. Maybe it was because this was a Gateway using an Acer mobo instead of an Acer computer.



#9 DavisMcCarn

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Posted 27 April 2018 - 02:37 PM

Acer bought Gateway, lock, stock, and barrel, in October 2007.  All of the Gateway branded PC's since then have been made by Acer.  Acer, BTW, has been around since the early 1990's and is now one of the largest PC manufacturer's on the planet.


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#10 DavisMcCarn

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Posted 27 April 2018 - 02:39 PM

PS.  Did you use the SNID to find your support page or drill in like I did.  The BIOS you mentioned says "Not for Upgrades".  Are you still running Windows 7?


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#11 ScottishForrester

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Posted 27 April 2018 - 02:42 PM

I did not use my SNID (probably should have but didn't think about looking it up that way). I am running Windows 10 Pro now. But as in my original post, I've run Linux Mint with no problems also. The computer used to handle the 12GB just fine but something is making it to where it will not even get to the BIOS screen when I add a third memory stick. That leads me to believe the problem must be hardware related.


Edited by ScottishForrester, 27 April 2018 - 02:43 PM.


#12 DavisMcCarn

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Posted 27 April 2018 - 02:58 PM

As a note, the memory controller is inside the CPU chip so maybe it's having problems.  As another, unless you are gaming, I'd be extremely surprised if you even came close to using 8GB of memory.


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#13 ScottishForrester

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Posted 27 April 2018 - 03:45 PM

I do game a lot and need the RAM.



#14 DavisMcCarn

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Posted 27 April 2018 - 04:13 PM

Then this is the best I could find:

https://www.ebay.com/itm/Intel-Core-i7-3770-SR0PK-3-4GHz-8M-5-0GT-s-Quad-Core-1155-USED/232745217198?hash=item3630b22cae:g:6FkAAOSw43Ba3yrt

(Watch out for the K, S, or T versions. S and T are far slower; T may not work in your PC)


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#15 ScottishForrester

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Posted 27 April 2018 - 05:39 PM

So you're thinking it's a bad CPU? Hell, that's about the only thing I haven't replaced other than the power supply.






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