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I found tiny scratch on the RAM pin and I have BSOD


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#1 khoa1996

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Posted 26 April 2018 - 05:24 AM

 
I cant upload dmp file, it says this website has some problem
The scratch was on 2 pins, can it cause the BSOD, my camera is not good enough to capture the pic, but its about 3 milimeters long
 
I ran memtest86 in 2 hrs 41 mins and it shows my rams ( dont know which ) have 2 errors and passed
I tried the advice on here, install malwarebytes and all but still to no avail
 
I got the BSOD after few hours , today it lasted 9 hours until the BSOD appears. Last time I was using win 7 32 bit ,it was fine, now I upgrade to 64 bit and it got BSOD
PLease help, I dont want to lose money anymore

Edited by hamluis, 26 April 2018 - 05:40 AM.
Moved from Crashes/BSODs to Win 7 - Hamluis.


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#2 hamluis

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Posted 26 April 2018 - 05:39 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 khoa1996

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Posted 26 April 2018 - 08:57 AM

This is from the Minitoolbox:

Running from "C:\Users\Son\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/26/2018 05:10:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/26/2018 08:02:08 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 10:44:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 10:26:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 10:26:17 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
Error: (04/25/2018 10:26:17 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
Error: (04/25/2018 10:23:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 09:06:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 08:27:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 07:49:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (04/26/2018 08:54:35 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (04/26/2018 08:54:35 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (04/26/2018 05:08:54 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80002b153d8)C:\Windows\MEMORY.DMP042618-9859-01

Error: (04/26/2018 05:08:51 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:06:11 PM on ‎4/‎26/‎2018 was unexpected.

Error: (04/25/2018 10:23:59 PM) (Source: Service Control Manager) (User: )
Description: The Software Protection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (04/25/2018 10:23:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (04/25/2018 10:23:59 PM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/25/2018 09:58:32 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (04/25/2018 08:26:05 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Content Protection HECI Service service terminated with the following error:
%%-2147024637 = No more data is available.

Error: (04/24/2018 11:56:47 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.

Microsoft Office Sessions:
=========================
Error: (04/26/2018 05:10:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/26/2018 08:02:08 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 10:44:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 10:26:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 10:26:17 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/25/2018 10:26:17 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/25/2018 10:23:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 09:06:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 08:27:50 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2018 07:49:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
Adobe Shockwave Player + Authorware Web Player (HKLM-x32\...\Adobe Shockwave Player + Authorware Web Player) (Version: v12.1.3.153 - Adobe Systems, Inc.)
CrystalDiskInfo 7.6.0 (HKLM-x32\...\CrystalDiskInfo_is1) (Version: 7.6.0 - Crystal Dew World)
Driver Booster 5 (HKLM-x32\...\Driver Booster_is1) (Version: 5.3.0 - IObit)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 66.0.3359.117 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4885 - Intel Corporation)
Lagarith Lossless Codec (1.3.27) (HKLM-x32\...\{F59AC46C-10C3-4023-882C-4212A92283B3}_is1) (Version:  - )
Malwarebytes version 3.4.5.2467 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.5.2467 - Malwarebytes)
Mozilla Firefox 59.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 59.0.2 (x86 en-US)) (Version: 59.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 58.0.1 - Mozilla)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8339 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
UniKey version 4.2 RC4 (HKLM\...\{8DB56539-5BB2-4D7E-B4E3-5DB718C99CF3}_is1) (Version: 4.2 RC4 - UniKey)
Ut Video Codec Suite (HKLM\...\utvideo_is1) (Version: 14.2.0 - UMEZAWA Takeshi)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 43%
Total physical RAM: 5831.35 MB
Available physical RAM: 3290.05 MB
Total Virtual: 11660.89 MB
Available Virtual: 8918.43 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:50.1 GB) (Free:19.81 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:91.81 GB) (Free:19.65 GB) NTFS
3 Drive e: (DATA) (Fixed) (Total:91.81 GB) (Free:19.74 GB) NTFS

 

Speccy:  http://speccy.piriform.com/results/HPct7CSbZWTEKG3iWgmrBKE


Edited by hamluis, 26 April 2018 - 11:46 AM.


#4 hamluis

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Posted 26 April 2018 - 12:44 PM

To be honest...this looks like a farily typical unauthorized install of Win 7...2 days in and problems.

 

In any case, assuming it's a legal install of W7U...I would start with installing the latest version of IE, whether you intend to use it or not.  That would be IE11.  Installing it and then going to Windows Update may take care of the majority of the errors reflected on MTB which relates to Windows Update.

 

Louis



#5 joseibarra

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Posted 27 April 2018 - 06:42 AM

To diagnose a BSOD you need provide more information about your system and configure your system to generate crash dump files.

 

Then you need to visit the ASUS Support site and see if your drivers are current.

 

Here's how to get started:

 

On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:

 

[attachment=204296:1.jpg]

 

There is no need to create the Minidump folder as Windows will create one if it needs to.

 

Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect.  After rebooting you can go back and check the settings again to be sure the adjustments "stick".

 

In your next reply you can supply more information that will reduce the number of question asking message cycles if you will do this:

 

Describe your antivirus/antimalware environment.

 

Can you make the system crash at will - if there is something in particular you do that makes the system crash like watching videos, listening to music, etc. tell us what that something is that causes the system to crash every time.

 

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

 

For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

 

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

 

Then do whatever you have to do get the system to crash again and you should have a crash dump file to upload for analysis.

 

Sometimes more than one crash dump is needed to pinpoint the cause so send some of the most recent ones.

 

When you upgraded to 64-bit which would require a clean installation of Windows did you visit the ASUS WWW site for your motherboard and download/install the drivers they recommend?

 

Chipset

SATA

VGA

Audio

Lan

 

You BIOS is not current but I would leave that alone for now since if you attempt to update it and something goes wrong you may end up with a doorstop instead of a computer.

 

Here is the link for the driver updates:

 

https://www.asus.com/Motherboards/H61MK/HelpDesk_Download/

 

Before installing any updates make a manual System Restore point (before installing each update) so you have a way to undo any adjustments if things get worse.

 

I would only do one update at a time, restarting after each so you will be able to tell which updates are helping, hurting.


Edited by joseibarra, 27 April 2018 - 06:43 AM.

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