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Microsoft warning pop-up


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#1 ncs22

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Posted 26 April 2018 - 03:10 AM

Hi,
Recently I was browsing the internet using Microsoft Edge on my Windows 10 system, when a strange webpage appeared on which a popup was generated in which Microsoft was telling me that my computer was infected and that there was a phone number I should call. Of course I could tell this popup was fake, so I didn't call anybody. All the while, there was this strange robotic man's voice in the background stating that my computer was infected. I tried leaving the page, but it took a while...every time I clicked "ok" or "cancel" in the popup, the popup would just immediately reappear. My antivirus (which at the moment is only Windows Defender) did not launch any kind of warning, nor has it detected any infection. But is it possible I am infected? This has happened to me a few times, where I would be browsing and then come upon this sort of webpage where "Microsoft" is telling me I'm infected. Any help appreciated, thanks.

 



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#2 buddy215

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Posted 26 April 2018 - 04:36 AM

Microsoft Sees 24% Rise in Tech Support Scam Complaints

 

You are not likely infected. But, it is best to be sure some adware or something else is not producing those popups.

 

Use the programs below to clean, remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

If you don't have an ad blocker installed I suggest using Adblock Plus.

Adblock Plus :: Add-ons for Firefox     Adblock Plus - Chrome Web Store

Adblock Plus for Edge browser   Adblock Plus for IE

 

You can block the ad and tracking cookies from installing on your computer by blocking third party cookies.

How to disable third-party cookies in all major web browsers

Once you have blocked the install of those cookies then run CCleaner to remove the existing ones.


Edited by buddy215, 26 April 2018 - 04:36 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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