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virusscanner for ipad/iphone?


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#1 joe2k1

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Posted 25 April 2018 - 04:59 PM

Hello,

 

A friend recently visited some free tv streaming links using her iphone while at work. This has resulted in her employer banning her iphone from her office wifi as they detected some suspicious behaviour. The IT group are unable to recommend a trustworthy viruscan/malware scanner for the iphone. The other strange thing we noticed was the name of the iphone was changed to diagnostic, but we aren't sure if it was always like that? Any recommendation for a iphone/tablet viruscanner?

 

Thanks

joe2k1.



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#2 RossTeagan

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Posted 26 April 2018 - 03:54 AM

Why doesn't she do a hard reset? In this way, any unwanted apps or scripts will be removed


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#3 r.a.d.

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Posted 26 April 2018 - 01:24 PM

This covers some possibilities:
https://www.macworld.co.uk/how-to/iphone/remove-virus-iphone-ipad-3658975/

Is the iPhone jailbroken (not recommended)?
https://www.komando.com/tips/286010/the-one-way-to-know-your-ipad-or-iphone-has-a-virus/all
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#4 joe2k1

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Posted 26 April 2018 - 06:48 PM

The ipad is not jail broken. I doubt regular backups have been made? If we clear cache and perform a shut down, is that enough? Would the genius bar do a free scan on an out of warranty device?



#5 r.a.d.

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Posted 27 April 2018 - 05:45 PM

iPhone or iPad, as you mention both. Regardless, the chance for infection is rare from all I've read, particularly if it's not jail broken. This article emphasis:

https://www.tomsguide.com/us/iphones-dont-need-antivirus-software,news-23111.html

I only found one place where a device is named diagnostic, out of warranty mentioned. 

https://discussions.apple.com/thread/7552112

Though using a 1st. Gen. IPad here, have never needed Apple's genius bar, so cannot provide any input. A phone call to them might clear up any questions you might have.
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#6 joe2k1

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Posted 02 May 2018 - 11:19 PM

Its an Ipad Mini, not sure which one, but I will give the store a call and see if I can chat with a technical person. 






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