.......aaand this happened 2 years ago... so forgive me for some of the things i cant remember clearly. .i didnt have time to deal with it at the time so i unplugged the internet, shut down the comp and have solely used my uninfected laptop instead. i want to be able to use the desktop again, so ive finally made the time to get ready to try and fight this thing.
ill give what little bit of history i remember and then all the operating system etc info you need after.
i had been trying to find a program to do something, specific, what that was i cant recall but i think i may have thought i was downloading something legitimate, not sure what or where i found it.. forgive me, this was 2 years ago. i quickly discovered something was terribly wrong. i cant remember what happened for sure, but i actually have some screenshots i took of things that popped up. i think it might have been virus warning pop ups with loud noises. because i got similar pop ups on my laptop not long after and thought my laptop was infected with the same thing, but i think i narrowly escaped infection on the lappy because it scans clean. whereas on the desktop i obviously clicked somewhere unknowingly sealing my doomed fate.
anyhow, i did immediately run malwarebytes , i dont believe i had the premium at the time with live web protection, but when i ran a scan over 300 threats began popping up immediately, i chose delete upon reboot but many came right back and were discovered by the many subsequent scans i did one right after the other.
that is when i gave up, unplugged the internet cable and shut it down.
i have some screenshots and i also have an mbam log with the results listing the threats. one of which is a rootkit.
fast fwd 2 years:
what i have done so far this round is try to run malwarebytes but i keep getting error messages.
i tried to reinstall malwarebytes but it wouldnt, even when i tried to install from a flash drive. one attempt seemed to bypass the error message and went all the way to finish and restart to finish the install. but when i tried to open it i got " the program cant start because DNSAPI.dll is missing from your computer. try reinstalling the program to fix this problem." i have been trying that. and getting this same message.
i also cant connect to any websites from any browser. (and yes the internet cable is connected and it says i have internet service). but i cant even access sites like google. firefox instantly crashes, chrome, bing wont work either. i even tried explorer, fail.
i am wondering if this virus caused malwarebytes to flag legitimate objects for removal and rendered my computer unusable to me and unable to access internet to download and then install any programs that could remove it.....
let me know when and where if you'd like me to send the screenshots and mbam log.
Dell Optiplex 390
Windows 7 Professional Service Pack 1
64 bit OS
let me know when and if youd like me to send the screenshots and log. if i have posted this in the wrong forum please forgive me and point me where i should have.( i did re-read all the rules and this isnt the first time ive come here for virus help unfortunately. )
thanks in advance!
Dell Optiplex 390
Windows 7 professional
Edited by hamluis, 25 April 2018 - 09:12 AM.