Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

My computer freezes for unknown reasons


  • Please log in to reply
5 replies to this topic

#1 humors

humors

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 24 April 2018 - 05:44 PM

Hello I installed windows 64 bit on my computer and now it freezes for uknow reasons to me. This is what  I get from system logs. What could it be? Thanks!

 

 

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by 95 (administrator) on 25-04-2018 at 00:42:47
Running from "C:\Users\95\Desktop"
Microsoft Windows 7 Home Basic  Service Pack 1 (X64)
Model: OptiPlex 755 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/25/2018 12:32:50 AM) (Source: MatSvc) (User: )
Description: hr=0x80072EE2ISapCatalogService::GetFullSapCatalog
 
Error: (04/24/2018 10:17:38 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (04/24/2018 10:17:38 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (04/24/2018 10:13:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2018 09:52:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (04/24/2018 09:52:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (04/24/2018 09:46:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2018 03:48:29 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (04/24/2018 03:48:29 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (04/24/2018 03:45:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (04/24/2018 11:51:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (04/24/2018 11:06:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (04/24/2018 11:04:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (04/24/2018 11:04:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (04/24/2018 11:03:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (04/24/2018 10:08:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (04/24/2018 10:03:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (04/24/2018 09:44:57 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: 2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113).
 
Error: (04/24/2018 09:41:37 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: 2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118).
 
Error: (04/24/2018 09:33:40 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800b0100: Security Update for Windows 7 for x64-based Systems (KB2698365).
 
 
Microsoft Office Sessions:
=========================
Error: (04/25/2018 12:32:50 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EE2ISapCatalogService::GetFullSapCatalog
 
Error: (04/24/2018 10:17:38 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (04/24/2018 10:17:38 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (04/24/2018 10:13:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2018 09:52:17 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (04/24/2018 09:52:17 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (04/24/2018 09:46:20 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2018 03:48:29 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (04/24/2018 03:48:29 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (04/24/2018 03:45:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 29 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 29.0.0.140 - Adobe Systems Incorporated)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{0AAE5E7A-2F6D-72D9-D0DF-80F194BD7A5A}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{0500A3FF-F5A1-3313-58CD-7DBC0126BDB0}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{2E866797-6A86-D485-08EE-7EDF2FF58758}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{ECFBE513-0699-58BF-E02C-9FF4F5E7EF89}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{F2691442-6098-2100-B54E-FA8B834E8437}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{8E8075B9-F175-9406-5CB6-D4E0DC559715}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{17DE6391-FC9A-FBC9-D7F6-733B5DC4610F}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{6FF45160-0439-645E-8450-DD06558CED11}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{F3441830-D747-C1FA-1D64-5115FA200754}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{89434C70-A75C-8D5B-3E62-180F144E327E}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{B76DE8AB-9E9B-019B-4155-3426BD56DF3B}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{6611961A-B0E7-8CC0-B37D-B8427E4465CA}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{88FA6A6D-6441-A1E1-A318-7C78BFD42129}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{064C9A53-41BD-48A7-E6D6-B8B602DAD865}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{D8EEF488-861F-4A2D-6DF7-E5DD10409B75}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{8CE00A89-56EF-E816-E6BB-47AE6F88E395}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{D5A61AA0-63BB-CD18-03FC-603334B7E961}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{BA45B0B3-E1D3-E7A1-964C-D8F56A6451F2}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{07F21799-880A-FFE0-7832-04B6E57877B3}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{AFE15987-06A8-175A-B04B-B883440C96CC}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{6304B126-A90A-AF9F-B474-7D964C38FA75}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version:  - Valve)
CpuCoreParking (HKLM-x32\...\{82BA34F1-FA5C-4507-B7B5-0172E16C7CD0}) (Version: 2.1.1.0 - CpuCoreParking)
Dota 2 (HKLM\...\Steam App 570) (Version:  - Valve)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 66.0.3359.117 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Latvian (Apostrofs v1.0; punkts) (HKLM\...\{A4C7BB3F-B150-4C96-951A-74F818673D93}) (Version: 1.0.3.40 - laacz unltd)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8186 - Realtek Semiconductor Corp.)
Skype version 8.19 (HKLM-x32\...\Skype_is1) (Version: 8.19 - Skype Technologies S.A.)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
UltraISO Premium V9.71 (HKLM-x32\...\UltraISO_is1) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 6013.61 MB
Available physical RAM: 3444.12 MB
Total Virtual: 12025.39 MB
Available Virtual: 9352.19 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:148.51 GB) (Free:64.4 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\95-PC
 
95                       Administrator            Guest                    
 
 
**** End of log ****

Edited by humors, 24 April 2018 - 05:45 PM.


BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:55 PM

Posted 24 April 2018 - 10:02 PM

Please follow

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

and attach the files directly here at BC.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 humors

humors
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 24 April 2018 - 10:37 PM

 

There you go. What can be seen in these files?

 

Also have noticed when it happens CPU usage drops to 0% - 5%

Attached Files


Edited by humors, 25 April 2018 - 12:02 AM.


#4 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:55 PM

Posted 26 April 2018 - 12:10 PM

Unfortunately, your copy of Windows does not appear to be genuine (although I could be wrong). Did someone else help setup this machine? If so, he or she may have given you a pirated license without your knowledge. BleepingComputer's forum rules prohibit me from helping you further:

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.

Please feel free to come back for help after purchasing a legitimate license!


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 humors

humors
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 26 April 2018 - 05:31 PM

Unfortunately, your copy of Windows does not appear to be genuine (although I could be wrong). Did someone else help setup this machine? If so, he or she may have given you a pirated license without your knowledge. BleepingComputer's forum rules prohibit me from helping you further:

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.

Please feel free to come back for help after purchasing a legitimate license!

 

 

Lets say you helped me out because I installed windows 10 witch is free and everything works like a miracle :)



#6 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:55 PM

Posted 28 April 2018 - 05:18 PM

OK, that's nice! :)


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users