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error setting up player: invalid licence key


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#1 AndrewSe

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Posted 24 April 2018 - 03:57 PM

LENOVO G580

W7 home premium

 

Hi

I'm getting this error on certain site that uses training videos. I thought it might be flash player so checked chrome settings, everything up to date, no site blocked, double checked my time settings - ok. Made sure site was allowed in pop up blocker.

 

Tried rebooting, clearing cache, tried IE instead of chrome, same thing. 

 

Any ideas what causes this and how to resolve? Asked owner of site that has videos on it and they are not getting problem.

 

Thanks

 

Andrew



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#2 britechguy

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Posted 24 April 2018 - 04:23 PM

What player?

 

My first SWAG at what to do is to uninstall and reinstall the player in question.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 AndrewSe

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Posted 24 April 2018 - 04:44 PM

What player?

 

My first SWAG at what to do is to uninstall and reinstall the player in question.

 

I don't know what player it is, it is external website I don't own or maintain. I'm guessing it might be JWplayer.



#4 britechguy

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Posted 24 April 2018 - 06:32 PM

My first recommendation would be to clear your browser cache and restart your system afterward before trying again.

 

If the issue continues, and you have any browser extensions, particularly ones related to blocking (whether ads, scripts, etc.), I would try disabling them one by one just to see if the issue does resolve.

 

It's difficult to even say what could give you a licensing error when the thing you're trying to run would likely be licensed by the remote site, not you.

 

Have you tried another machine or, since this is a laptop, tried it on another network?


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#5 AndrewSe

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Posted 25 April 2018 - 12:40 AM

My first recommendation would be to clear your browser cache and restart your system afterward before trying again.

 

If the issue continues, and you have any browser extensions, particularly ones related to blocking (whether ads, scripts, etc.), I would try disabling them one by one just to see if the issue does resolve.

 

It's difficult to even say what could give you a licensing error when the thing you're trying to run would likely be licensed by the remote site, not you.

 

Have you tried another machine or, since this is a laptop, tried it on another network?

 

Done all of that trust me, checked nothing blocked, everything up to date etc. I always seem to get these weird computer problems no one else gets, even tried incognito mode in Chrome no difference. Haven't tried another network or another machine will try later today at work so how that looks.

 

Thanks


Edited by AndrewSe, 25 April 2018 - 12:42 AM.


#6 AndrewSe

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Posted 25 April 2018 - 03:29 PM

Now working, odd!



#7 britechguy

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Posted 25 April 2018 - 04:55 PM

Just glad to hear it resolved.  This sounds like a server end issue, not a client end issue, and those are pretty much impossible for the end user to do anything about other than reporting it to those who can.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 





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