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Compaq very slow & will not update


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11 replies to this topic

#1 john baptist

john baptist

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Posted 24 April 2018 - 02:08 PM

My Daughters PC running very slow stays on update without downloading anything. Also constant asking to run jucheck.exe not sure its even java related. Any help much appreciated thanks John. 



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#2 buddy215

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Posted 24 April 2018 - 02:35 PM

Most users don't use or need to have Java installed. Suggest uninstalling it unless you know for sure it is needed.

 

May need to run some repairs for Windows update. But run some scans first.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 john baptist

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Posted 24 April 2018 - 02:51 PM

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 4/24/18
Scan Time: 11:44 AM
Log File: 62592aee-47d6-11e8-9655-c80aa9687bd5.json
Administrator: Yes
 
-Software Information-
Version: 3.4.5.2467
Components Version: 1.0.342
Update Package Version: 1.0.4860
License: Trial
 
-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Courtney-PC\Courtney
 
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 281807
Threats Detected: 6
Threats Quarantined: 6
Time Elapsed: 29 min, 37 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 1
Adware.ShoppingReports, HKU\S-1-5-21-1549930252-713882120-2891057912-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{258C9770-1713-4021-8D7E-1F184A2BD754}, Quarantined, [1424], [169078],1.0.4860
 
Registry Value: 2
Adware.HotBar, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|HOTBAR@HOTBAR.COM, Quarantined, [1023], [234841],1.0.4860
Trojan.BHO.Generic, HKU\S-1-5-21-1549930252-713882120-2891057912-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\WEBBROWSER|{604BC32A-9680-40D1-9AC6-E06B23A1BA4C}, Quarantined, [7967], [407906],1.0.4860
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 3
PUP.Optional.OpenCandy, C:\USERS\COURTNEY\APPDATA\ROAMING\FROSTWIRE\.APPSPECIALSHARE\FROSTWIRE-4.21.7.WINDOWS.EXE, Quarantined, [1029], [297667],1.0.4860
PUP.Optional.Ilivid, C:\USERS\COURTNEY\DOWNLOADS\ILIVIDSETUPV1.EXE, Quarantined, [2439], [56018],1.0.4860
PUP.Optional.OpenCandy, C:\USERS\COURTNEY\DOWNLOADS\FROSTWIRE-4.21.3.WINDOWS.EXE, Quarantined, [1029], [297667],1.0.4860
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)
 -------------------------------
# Malwarebytes AdwCleaner 7.1.0.0
# -------------------------------
# Build:    04-12-2018
# Database: 2018-04-24.1
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    04-24-2018
# Duration: 00:00:40
# OS:       Windows 7 Home Premium
# Scanned:  40722
# Detected: 21
 
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
Adware.ShoppingReports          C:\Users\Courtney\AppData\LocalLow\ShoppingReport2
PUP.Optional.AuslogicsDriverUpdater C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Auslogics
PUP.Optional.AuslogicsDriverUpdater C:\Program Files (x86)\Auslogics
PUP.Optional.AuslogicsDriverUpdater C:\Users\Courtney\AppData\Roaming\Auslogics
 
***** [ Files ] *****
 
PUP.Optional.AuslogicsDiskDefrag C:\Users\Courtney\Desktop\Auslogics Disk Defrag.lnk
PUP.Optional.Legacy             C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
Adware.HotBar                   HKCU\Software\AppDataLow\Software\Hotbar
Adware.ShoppingReports          HKCU\Software\AppDataLow\Software\ShoppingReport2
PUP.Optional.AuslogicsDriverUpdater HKCU\Software\Auslogics
PUP.Optional.GetNow.A           HKLM\Software\Wow6432Node\Classes\Interface\{237FDFDB-3722-470E-8BA8-90196DABE967}
PUP.Optional.GetNow.A           HKLM\Software\Classes\Interface\{237FDFDB-3722-470E-8BA8-90196DABE967}
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1
PUP.Optional.Legacy             HKCU\Software\YahooPartnerToolbar
PUP.Optional.Legacy             HKCU\Software\APN PIP
PUP.Optional.Legacy             HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\Classes\TypeLib\{F126C9FC-9299-40F2-BD42-C59023AD1E7F}
PUP.Optional.Legacy             HKLM\Software\Classes\TypeLib\{F126C9FC-9299-40F2-BD42-C59023AD1E7F}
PUP.Optional.Legacy             HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BDEA95CF-F0E6-41E0-BD3D-B00F39A4E939}
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries found.
 
***** [ Chromium URLs ] *****
 
PUP.Optional.Legacy             Ask
PUP.Optional.Legacy             Ask.com
PUP.Optional.Legacy             AOL
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries found.
 
***** [ Firefox URLs ] *****
 
No malicious Firefox URLs found.
 
 
 
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########
Yes HKCU:Run Google Update Google Inc. C:\Users\Courtney\AppData\Local\Google\Update\1.3.33.7\GoogleUpdateCore.exe
No HKCU:Run HPADVISOR C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW
Yes HKCU:Run LightScribe Control Panel Hewlett-Packard Company C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
No HKCU:Run ooVoo.exe C:\Program Files (x86)\ooVoo\oovoo.exe /minimized
No HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run Adobe Reader Speed Launcher Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
No HKLM:Run AppleSyncNotifier Apple Inc. C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
No HKLM:Run APSDaemon Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
No HKLM:Run HP Software Update C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run MSC Microsoft Corporation "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
No HKLM:Run NortonOnlineBackupReminder "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
No HKLM:Run QuickTime Task Apple Inc. "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run SunJavaUpdateSched Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jusched.exe"
Yes HKLM:Run SynTPEnh Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SysTrayApp IDT, Inc. C:\Program Files\IDT\WDM\sttray64.exe
Yes HKLM:Run TkBellExe RealNetworks, Inc. "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
Yes HKLM:Run WirelessAssistant Hewlett-Packard Company C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
Yes Startup Common RealPlayer Cloud Service UI.lnk RealNetworks, Inc. C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
 
No Task CCleanerSkipUAC Piriform Ltd "C:\Program Files (x86)\CCleaner\CCleaner.exe" $(Arg0)
No Task GoogleUpdateTaskUserS-1-5-21-1549930252-713882120-2891057912-1001Core Google Inc. C:\Users\Courtney\AppData\Local\Google\Update\GoogleUpdate.exe /c
No Task GoogleUpdateTaskUserS-1-5-21-1549930252-713882120-2891057912-1001UA Google Inc. C:\Users\Courtney\AppData\Local\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
No Task HPCeeScheduleForCourtney C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe HPCeeScheduleForCourtney (null)
No Task RealDownloaderRealUpgradeLogonTaskS-1-5-21-1549930252-713882120-2891057912-1001 RealNetworks, Inc. C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe /logoncheck
No Task RealDownloaderRealUpgradeScheduledTaskS-1-5-21-1549930252-713882120-2891057912-1001 RealNetworks, Inc. C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe /scheduledcheck
No Task RealPlayerRealUpgradeLogonTaskS-1-5-21-1549930252-713882120-2891057912-1001 RealNetworks, Inc. C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe /logoncheck
No Task RealPlayerRealUpgradeScheduledTaskS-1-5-21-1549930252-713882120-2891057912-1001 RealNetworks, Inc. C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe /scheduledcheck
No Task RealUpgradeLogonTaskS-1-5-21-1549930252-713882120-2891057912-1001 RealNetworks, Inc. C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe /logoncheck
No Task RealUpgradeScheduledTaskS-1-5-21-1549930252-713882120-2891057912-1001 RealNetworks, Inc. C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe /scheduledcheck
No Task ReclaimerUpdateFiles_Courtney RealNetworks, Inc. C:\Users\Courtney\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.10\agent\rnupgagent.exe /UpdateFiles
No Task ReclaimerUpdateXML_Courtney RealNetworks, Inc. C:\Users\Courtney\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.10\agent\rnupgagent.exe /UpdateXML
No Task RecoveryCDWin7 "C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe" RecoveryCDWin7 ShowMessageTask
No Task RNUpgradeHelperLogonPrompt_Courtney RealNetworks, Inc. C:\Users\Courtney\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.10\agent\rnupgagent.exe /prompt os_boot
No Task RNUpgradeHelperResumePrompt_Courtney RealNetworks, Inc. C:\Users\Courtney\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.10\agent\rnupgagent.exe /prompt os_resume
No Task {EF2F16FA-5ECB-4947-BEA3-83CF8A62006E} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Courtney\Desktop\tools\ComboFix.exe -d C:\Users\Courtney\Desktop\tools
Acrobat.com Adobe Systems Incorporated 10/30/2009 1.60 MB 1.6.65
Adobe AIR Adobe Systems Inc. 10/30/2009 1.5.0.7220
Adobe Flash Player 11 ActiveX Adobe Systems Incorporated 2/27/2013 6.00 MB 11.6.602.171
Adobe Flash Player 11 Plugin Adobe Systems Incorporated 10/3/2013 6.00 MB 11.8.800.168
Adobe Reader 9.5.4 MUI Adobe Systems Incorporated 3/1/2013 655 MB 9.5.4
AMD USB Filter Driver Advanced Micro Devices, Inc. 4/16/2010 56.0 KB 1.0.10.84
Apple Application Support Apple Inc. 10/28/2014 95.2 MB 3.1
Apple Mobile Device Support Apple Inc. 10/28/2014 20.9 MB 8.0.5.6
Apple Software Update Apple Inc. 9/13/2011 2.38 MB 2.1.3.127
Atheros Driver Installation Program Atheros 7/12/2010 9.0
ATI Catalyst Install Manager ATI Technologies, Inc. 4/16/2010 18.2 MB 3.0.732.0
Bonjour Apple Inc. 10/20/2011 2.04 MB 3.0.0.10
CCleaner Piriform 4/24/2018 5.42
Cisco EAP-FAST Module Cisco Systems, Inc. 7/12/2010 1.55 MB 2.2.14
Cisco LEAP Module Cisco Systems, Inc. 7/12/2010 644 KB 1.0.19
Cisco PEAP Module Cisco Systems, Inc. 7/12/2010 1.23 MB 1.1.6
Compatibility Pack for the 2007 Office system Microsoft Corporation 12/2/2016 301 MB 12.0.6612.1000
CyberLink DVD Suite CyberLink Corp. 10/30/2009 37.2 MB 7.0.2111
CyberLink MediaShow CyberLink Corp. 4/16/2010 352 MB 4.1.3325
CyberLink PowerDVD 8 CyberLink Corp. 4/16/2010 110 MB 8.0.1.1005
EA Download Manager Electronic Arts, Inc. 12/24/2010 7.2.0.32
Google Chrome Google Inc. 6/28/2010 65.0.3325.181
HP Wireless Assistant Hewlett-Packard 7/12/2010 4.00 MB 3.50.11.2
iCloud Apple Inc. 1/1/2012 31.1 MB 1.0.2.17
IDT Audio IDT 4/16/2010 1.0.6225.0
iTunes Apple Inc. 10/28/2014 245 MB 12.0.1.26
Java 7 Update 71 Oracle 11/17/2014 119 MB 7.0.710
Java 8 Update 25 Oracle Corporation 11/17/2014 73.3 MB 8.0.250
Java™ 6 Update 15 (64-bit) Sun Microsystems, Inc. 10/30/2009 90.8 MB 6.0.150
Java™ SE Development Kit 6 Update 15 (64-bit) Sun Microsystems, Inc. 10/30/2009 141 MB 1.6.0.150
LabelPrint CyberLink Corp. 10/30/2009 280 MB 2.5.2111
LightScribe System Software LightScribe 9/7/2010 24.6 MB 1.18.16.1
LSI HDA Modem LSI Corporation 4/16/2010 16.0 KB 2.1.94
Malwarebytes version 3.4.5.2467 Malwarebytes 4/24/2018 181 MB 3.4.5.2467
Microsoft .NET Framework 4.6.1 Microsoft Corporation 7/21/2016 38.8 MB 4.6.01055
Microsoft Live Search Toolbar Microsoft Live Search Toolbar 4/16/2010 3.0.566.0
Microsoft Office File Validation Add-In Microsoft Corporation 12/2/2016 10.9 MB 14.0.5130.5003
Microsoft Office Home and Student 2007 Microsoft Corporation 10/10/2012 12.0.6612.1000
Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Corporation 12/2/2016 129 MB 12.0.6612.1000
Microsoft Office Suite Activation Assistant Microsoft Corporation 10/30/2009 8.36 MB 2.9
Microsoft Security Essentials Microsoft Corporation 9/13/2015 4.8.204.0
Microsoft Silverlight Microsoft Corporation 12/2/2016 398 MB 5.1.50428.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 10/30/2009 1.72 MB 3.1.0000
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Corporation 6/27/2010 260 KB 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 6/27/2010 250 KB 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 6/16/2011 300 KB 8.0.61001
Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 4/16/2010 1.48 MB 8.0.61000
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 Microsoft Corporation 4/20/2011 580 KB 8.0.51011
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 Microsoft Corporation 4/20/2011 790 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Corporation 4/20/2011 598 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 9/20/2011 252 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Corporation 4/16/2010 788 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 6/16/2011 788 KB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 4/16/2010 596 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 6/16/2011 600 KB 9.0.30729.6161
Microsoft Works Microsoft Corporation 10/16/2012 1.20 GB 9.7.0621
Microsoft WSE 3.0 Runtime Microsoft Corp. 6/18/2010 942 KB 3.0.5305.0
MobileMe Control Panel Apple Inc. 11/8/2011 12.9 MB 3.1.8.0
muvee Reveal muvee Technologies Pte Ltd 7/12/2010 157 MB 7.0.43.12698
Power2Go CyberLink Corp. 10/30/2009 199 MB 6.0.3311
PowerDirector CyberLink Corp. 10/30/2009 546 MB 7.0.3311
QuickTime Apple Inc. 9/13/2011 73.0 MB 7.70.80.34
RealPlayer Cloud RealNetworks 4/21/2014 91.7 MB 17.0.9
Realtek 8136 8168 8169 Ethernet Driver Realtek 4/16/2010 1.00.0007
Realtek USB 2.0 Card Reader Realtek Semiconductor Corp. 4/16/2010 6.1.7100.30094
Slingbox - Watch Your TV Anywhere Sling Media 4/16/2010 9.43 MB 1.0.0
SlingPlayer Sling Media 4/16/2010 27.5 MB 1.04.0206
SUPERAntiSpyware SUPERAntiSpyware.com 11/18/2011 71.9 MB 5.0.1136
Synaptics Pointing Device Driver Synaptics Incorporated 10/5/2010 14.0.0.3
The Sims™ 3 Electronic Arts 6/5/2016 1.67.2
The Sims™ 3 Late Night Electronic Arts 6/10/2011 6.5.1
Windows Live Essentials Microsoft Corporation 11/2/2010 15.4.3502.0922
Windows Live Sync Microsoft Corporation 10/30/2009 2.78 MB 14.0.8089.726
 
 


#4 buddy215

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Posted 24 April 2018 - 03:55 PM

If you didn't allow AdwCleaner to delete what it found...please rerun and click on Clean when the scan finishes.

 

Disable These Startups: Use CCleaner by clicking on each item and choosing Disable on the right.

Yes HKCU:Run Google Update Google Inc. C:\Users\Courtney\AppData\Local\Google\Update\1.3.33.7\GoogleUpdateCore.exe

Yes HKCU:Run LightScribe Control Panel Hewlett-Packard Company C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run SunJavaUpdateSched Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jusched.exe"
Yes HKLM:Run SysTrayApp IDT, Inc. C:\Program Files\IDT\WDM\sttray64.exe
Yes HKLM:Run TkBellExe RealNetworks, Inc. "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
Yes Startup Common RealPlayer Cloud Service UI.lnk RealNetworks, Inc. C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
 
Uninstall these programs:
Acrobat.com Adobe Systems Incorporated 10/30/2009 1.60 MB 1.6.65
Adobe Flash Player 11 ActiveX Adobe Systems Incorporated 2/27/2013 6.00 MB 11.6.602.171 (Use the uninstaller at Uninstall Flash Player for Windows)
Adobe Flash Player 11 Plugin Adobe Systems Incorporated 10/3/2013 6.00 MB 11.8.800.168 (Use the uninstaller at Uninstall Flash Player for Windows)
Adobe Reader 9.5.4 MUI Adobe Systems Incorporated 3/1/2013 655 MB 9.5.4
Bonjour Apple Inc. 10/20/2011 2.04 MB 3.0.0.10
Java 7 Update 71 Oracle 11/17/2014 119 MB 7.0.710
Java 8 Update 25 Oracle Corporation 11/17/2014 73.3 MB 8.0.250
Java™ 6 Update 15 (64-bit) Sun Microsystems, Inc. 10/30/2009 90.8 MB 6.0.150
Java™ SE Development Kit 6 Update 15 (64-bit) Sun Microsystems, Inc. 10/30/2009 141 MB 1.6.0.150
Microsoft Live Search Toolbar Microsoft Live Search Toolbar 4/16/2010 3.0.566.0
Microsoft Silverlight Microsoft Corporation 12/2/2016 398 MB 5.1.50428.0
QuickTime Apple Inc. 9/13/2011 73.0 MB 7.70.80.34
RealPlayer Cloud RealNetworks 4/21/2014 91.7 MB 17.0.9
SUPERAntiSpyware SUPERAntiSpyware.com 11/18/2011 71.9 MB 5.0.1136
Windows Live Essentials Microsoft Corporation 11/2/2010 15.4.3502.0922
Windows Live Sync Microsoft Corporation 10/30/2009 2.78 MB 14.0.8089.726
 
I suggest you use Revo to uninstall programs other than Flash....the portable free one...Download Revo Uninstaller Freeware
 
How long has Windows update been corrupt....months...years?

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 buddy215

buddy215

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  • Local time:08:38 PM

Posted 24 April 2018 - 04:29 PM

After doing the above you can use the tool in the link below to possible repair Windows 7 updating. Be sure

to choose the correct tool. Scroll down and choose the correct tool for either the 32 bit version or 64 bit version for Windows 7.

If you are not sure which version your Windows 7 Home is.....Find out if your computer is running the 32 or 64-bit version of Windows

Fix Windows Update errors by using the DISM or System Update Readiness tool


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 john baptist

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Posted 25 April 2018 - 03:56 PM

I wanted to make sure I deleted everything requested here is a list of currently installed programs. I am still having difficulties with Windows update i just noticed your question it appears last update was 12/16.

 

  Adobe AIR Adobe Systems Inc. 10/30/2009 1.5.0.7220

AMD USB Filter Driver Advanced Micro Devices, Inc. 4/16/2010 56.0 KB 1.0.10.84
Apple Application Support Apple Inc. 10/28/2014 95.2 MB 3.1
Apple Mobile Device Support Apple Inc. 10/28/2014 20.9 MB 8.0.5.6
Apple Software Update Apple Inc. 9/13/2011 2.38 MB 2.1.3.127
Atheros Driver Installation Program Atheros 7/12/2010 9.0
ATI Catalyst Install Manager ATI Technologies, Inc. 4/16/2010 18.2 MB 3.0.732.0
CCleaner Piriform 4/24/2018 5.42
Cisco EAP-FAST Module Cisco Systems, Inc. 7/12/2010 1.55 MB 2.2.14
Cisco LEAP Module Cisco Systems, Inc. 7/12/2010 644 KB 1.0.19
Cisco PEAP Module Cisco Systems, Inc. 7/12/2010 1.23 MB 1.1.6
Compatibility Pack for the 2007 Office system Microsoft Corporation 12/2/2016 301 MB 12.0.6612.1000
CyberLink DVD Suite CyberLink Corp. 10/30/2009 37.2 MB 7.0.2111
CyberLink MediaShow CyberLink Corp. 4/16/2010 352 MB 4.1.3325
CyberLink PowerDVD 8 CyberLink Corp. 4/16/2010 110 MB 8.0.1.1005
EA Download Manager Electronic Arts, Inc. 12/24/2010 7.2.0.32
Google Chrome Google Inc. 6/28/2010 65.0.3325.181
HP Wireless Assistant Hewlett-Packard 7/12/2010 4.00 MB 3.50.11.2
iCloud Apple Inc. 1/1/2012 31.1 MB 1.0.2.17
IDT Audio IDT 4/16/2010 1.0.6225.0
iTunes Apple Inc. 10/28/2014 245 MB 12.0.1.26
LabelPrint CyberLink Corp. 10/30/2009 280 MB 2.5.2111
LightScribe System Software LightScribe 9/7/2010 24.6 MB 1.18.16.1
LSI HDA Modem LSI Corporation 4/16/2010 16.0 KB 2.1.94
Malwarebytes version 3.4.5.2467 Malwarebytes 4/24/2018 181 MB 3.4.5.2467
Microsoft .NET Framework 4.6.1 Microsoft Corporation 7/21/2016 38.8 MB 4.6.01055
Microsoft Office File Validation Add-In Microsoft Corporation 12/2/2016 10.9 MB 14.0.5130.5003
Microsoft Office Home and Student 2007 Microsoft Corporation 10/10/2012 12.0.6612.1000
Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Corporation 12/2/2016 129 MB 12.0.6612.1000
Microsoft Office Suite Activation Assistant Microsoft Corporation 10/30/2009 8.36 MB 2.9
Microsoft Security Essentials Microsoft Corporation 9/13/2015 4.8.204.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Corporation 6/27/2010 260 KB 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 6/27/2010 250 KB 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 6/16/2011 300 KB 8.0.61001
Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 4/16/2010 1.48 MB 8.0.61000
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 Microsoft Corporation 4/20/2011 580 KB 8.0.51011
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 Microsoft Corporation 4/20/2011 790 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Corporation 4/20/2011 598 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 9/20/2011 252 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Corporation 4/16/2010 788 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 6/16/2011 788 KB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 4/16/2010 596 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 6/16/2011 600 KB 9.0.30729.6161
Microsoft Works Microsoft Corporation 10/16/2012 1.20 GB 9.7.0621
Microsoft WSE 3.0 Runtime Microsoft Corp. 6/18/2010 942 KB 3.0.5305.0
MobileMe Control Panel Apple Inc. 11/8/2011 12.9 MB 3.1.8.0
muvee Reveal muvee Technologies Pte Ltd 7/12/2010 157 MB 7.0.43.12698
Power2Go CyberLink Corp. 10/30/2009 199 MB 6.0.3311
PowerDirector CyberLink Corp. 10/30/2009 546 MB 7.0.3311
Realtek 8136 8168 8169 Ethernet Driver Realtek 4/16/2010 1.00.0007
Realtek USB 2.0 Card Reader Realtek Semiconductor Corp. 4/16/2010 6.1.7100.30094
Revo Uninstaller 2.0.5 VS Revo Group, Ltd. 4/24/2018 21.2 MB 2.0.5
Slingbox - Watch Your TV Anywhere Sling Media 4/16/2010 9.43 MB 1.0.0
SlingPlayer Sling Media 4/16/2010 27.5 MB 1.04.0206
Synaptics Pointing Device Driver Synaptics Incorporated 10/5/2010 14.0.0.3
The Sims™ 3 Electronic Arts 6/5/2016 1.67.2
The Sims™ 3 Late Night Electronic Arts 6/10/2011 6.5.1


#7 buddy215

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Posted 25 April 2018 - 04:38 PM

Have you attempted to repair per my post #5?

 

You can uninstall Adobe AIR Adobe Systems Inc. 10/30/2009 1.5.0.7220

 

Looks like you uninstalled all that I listed.


Edited by buddy215, 25 April 2018 - 04:42 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 john baptist

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Posted 25 April 2018 - 05:57 PM

Okay Thank You I will  uninstall Adobe Air. Yes, I did try the items listed there and ran the Microsoft suggestions on that page.

Troubleshooting was unable to automatically fix

windows update error 0x80070057 (2018-4-25-T-07_10_41P
when update is running on the update tab it says date last checked NEVER 
update was installed NEVER

Edited by john baptist, 25 April 2018 - 06:40 PM.


#9 buddy215

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Posted 25 April 2018 - 07:40 PM

I've asked one of our members for his help in updating the computer. Might be tomorrow before the next response as he is

presently offline.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 JohnC_21

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Posted 26 April 2018 - 09:31 AM

Download the following two updates and install them in order. After installing the following updates reboot and check for updates.

 

Windows 7 Servicing Stack

 

https://support.microsoft.com/en-us/help/3177467/servicing-stack-update-for-windows-7-sp1-and-windows-server-2008-r2-sp

 

Windows July 2016 Rollup

 

https://support.microsoft.com/en-us/help/3172605/july-2016-update-rollup-for-windows-7-sp1-and-windows-server-2008-r2-s

 

After installing the updates reboot.  It may take an hour or two before something shows up. If it still fails then I recommend you go the the following Forum. They can look at your Component Store and determine if it is corrupted and attempt a fix. Read the posting instructions first.

 

https://www.sysnative.com/forums/windows-update/?s=1cf79c896ca352915f61289f019e772d



#11 john baptist

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Posted 26 April 2018 - 06:37 PM

Thank You!!  The July 2016 link has awakened windows update much appreciated.  


Edited by john baptist, 26 April 2018 - 06:39 PM.


#12 JohnC_21

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Posted 26 April 2018 - 06:40 PM

Your Welcome, glad that sorted out the problem and thanks for the update.






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