Please help... My mum's computer has Windows 7 on it but is now booting up with the following message... "The User Profile Service service has failed the logon. User profile cannot be loaded". I found a video on YouTube that shows how to correct this error, but for some reason, I can't get into Safe Mode on her PC. All I can get is to choose between an Automatic Repair option (That finds no problems) or to start normally (Which leads back to this message)
I got a picture of the screen when you first turn on the PC to see if any of that information can help. I believe the PC is a few years old and was assembled for her. But I have no idea how to get hold of that person.
Can anyone please tell me of some way to fix this error or of some other way - other than F8 - of getting into Safe Mode.
Any information you can provide me with will be gratefully received.
Edited by mhogg77, 24 April 2018 - 01:35 AM.