So I powered on my old Vista 64 laptop for the first time in about a week today, and it failed to startup. The last few times I used it (again, like a week ago), I noticed some error messages popping up about Rapport, a driver. This was while I was logged in of course. I can't remember the issue, but I think it had failed to initialize or install or something. I think it may have caused my laptop to fail to start once or twice, but I was always able to push through it by just power cycling. Now, however, my laptop is just failing to start every time, and when loading drivers for Safe Mode, it also fails to start up. My 4 available System Restore points (from early in April) all mention Rapport being installed except for one, which mentions something called Checkpoint. I'm almost 100% sure that this Rapport thing is the root cause, but I don't have any way of getting rid of it (should I even get rid of it?) because I can't access Safe Mode. Moreover, when I restore to the earliest point (April 5th, a day on which Rapport was installed), startup still fails. I'm pretty sure this driver has always been on my laptop, and has never given me trouble before. It's just in the last few weeks that it suddenly started producing errors.
Startup repair "cannot repair this computer automatically" and prompts me to send information about the error. Looking at the problem details, it says this:
Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
Problem Signature 02: 6.0.6001.18000.6.0.6001.18000
Problem Signature 03: 5
Problem Signature 04: 196611
Problem Signature 05: NoRootCause
Problem Signature 06: NoRootCause
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 0
OS Version: 6.0.6001.2.1.0.256.1
Locale D: 1033
Opening a command prompt as an admin through System Recovery Options, which I can access after Startup Repair fails, sfc /scannow won't work, saying that there is a system repair pending and requires a reboot to complete.
My restore points:
- April 8th - Install: Rapport Installed
- April 6th - Install: Rapport Installed
- April 6th - System: Scheduled Checkpoint
- April 5th - Install: Rapport Installed
I've only tried the April 5th, and the April 6th, Checkpoint restore point. Both result in a BSOD - PAGE_FAULT_IN_NONPAGED_AREA. Under Technical Information, it reads ***STOP: 0X00000050 (0XFFFFF880223C0010, 0X0000000000000000, 0XFFFFF80001286440, 0X0000000000000000). It doesn't begin a dump of physical memory and I have to power off the laptop.
So would anyone be able to help me? I'm posting this from my other, newer laptop.
P.S. Sorry if I've provided any extraneous information.