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Memory report


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#1 duffsparky

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Posted 23 April 2018 - 11:27 AM

Earlier today I ran Win 10's memory diagnostic due to a problem after upgrading the memory in an Acer laptop, see https://www.bleepingcomputer.com/forums/t/676241/matching-memory-modules/ for more info.

 

When the system rebooted the diagnostic popup did not appear. I've looked in the Event Viewer under System for the report but it's not there, is there anywhere else it can be retrieved from? The only entry relating to memory diagnostic in the Event Viewer is one detailing that a diagnostic was set to run.

 

Any help would be much appreciated.


Edited by duffsparky, 23 April 2018 - 11:30 AM.


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#2 jenae

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Posted 23 April 2018 - 08:42 PM

Hi, you can use a wmic cmd to query memory modules, gives a lot of info and will show compatibility, I don't use windows memory tester, it is not good at it's job, use a bootable memtest diagnostic for more accurate testing.

 

Go to search and type:- command prompt, right click on the returned command prompt and select "run as administrator" an elevated cmd prompt will open. Copy ALL the cmd below, then right click anywhere in the cmd window and select "paste" the cmd will append to the prompt. Press enter:-

 

wmic memorychip get BankLabel, Capacity, Caption, CreationClassName, DataWidth, Description, Devicelocator, FormFactor, HotSwappable, InstallDate, InterleaveDataDepth, InterleavePosition, Manufacturer, MemoryType, Model, Name, OtherIdentifyingInfo, PartNumber, PositionInRow, PoweredOn, Removable, Replaceable, SerialNumber, SKU, Speed, Status, Tag, TotalWidth, TypeDetail, Version /Format:List > 0 & notepad 0

 

Please post the notepad output here.



#3 duffsparky

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Posted 24 April 2018 - 04:52 AM

Hi Jenae thanks for the reply.

 

Please find below the wmic cmd report requested.

 

 

BankLabel=Bank 0
Capacity=2147483648
Caption=Physical Memory
CreationClassName=Win32_PhysicalMemory
DataWidth=64
Description=Physical Memory
DeviceLocator=M1
FormFactor=12
HotSwappable=
InstallDate=
InterleaveDataDepth=
InterleavePosition=
Manufacturer=Mfg 0
MemoryType=21
Model=
Name=Physical Memory
OtherIdentifyingInfo=
PartNumber=SODIMM000
PositionInRow=
PoweredOn=
Removable=
Replaceable=
SerialNumber=1234-B0
SKU=
Speed=667
Status=
Tag=Physical Memory 0
TotalWidth=64
TypeDetail=128
Version=

BankLabel=Bank 1
Capacity=2147483648
Caption=Physical Memory
CreationClassName=Win32_PhysicalMemory
DataWidth=64
Description=Physical Memory
DeviceLocator=M2
FormFactor=12
HotSwappable=
InstallDate=
InterleaveDataDepth=
InterleavePosition=
Manufacturer=Mfg 1
MemoryType=21
Model=
Name=Physical Memory
OtherIdentifyingInfo=
PartNumber=SODIMM001
PositionInRow=
PoweredOn=
Removable=
Replaceable=
SerialNumber=1234-B1
SKU=
Speed=667
Status=
Tag=Physical Memory 1
TotalWidth=64
TypeDetail=128
Version=

 



#4 duffsparky

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Posted 24 April 2018 - 05:02 AM

I've just checked the Properties under 'This PC' and it reports installed memory  4Gb (2.99 usable), Please see attached screenshot.

 

The laptop is an Acer Aspire 5920-5A2G25Mi

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#5 duffsparky

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Posted 24 April 2018 - 09:49 AM

After doing some research I came across using Task Manager to look at the memory, although it doesn't really mean much to me.

 

However, one thing I've noticed in Task Manager -> Performance-> Memory -> Open Resource Monitor is that the Hardware Reserved when 4GB of memory is installed is 1034MB but it is only 10MB when 2Gb is installed, is this reasonable. See screenshots

 

 

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