This is my first post, so please excuse me for any missteps and let me know what they are. I didn't see anything like this posted elsewhere on this site.
I use OS Windows 10 Home and my problem concerns Office Home & Student 2016, which I can't seem to get any help for on the Microsoft help site.
I had the Word program installed when I bought the computer in 2017. It worked fine for about 6 months. Then, this started happening: When I'd reopen a document, the preset left and right margins disappeared. The text spread out to the edges of the window. When I start a new document the margins are set where they should be and behave properly up through when I close the document. When I reopen a document, I can force the margins back to 1 inch, but when I reopened the same document yet again, the margins were gone. Inserts in the text, such as wrapped photos, refuse to conform to their normal conventions.
I'm a novice at all things computer, but I tried everything I could think of, obeyed Word instructions as best I can, and took seriously ideas suggested to me by a few others. Nothing seems to work.
I would love, of course, to have the margins behave as they should. Any ideas about what this problem could be and how to fix it?
I did try to reinstall Word at the Microsoft website, but I suppose I could try that again.
I didn't get a service contract, so the retailer won't even talk to me about this. Microsoft seems to almost insist that I buy advice on fixing the problem. I rarely use other parts of Microsoft Office, but they don't seem to have any problems like this.
Again, I'm a rookie when it comes to computers. It would be greatly appreciated if any advice be in basic language.
Thanks for any advice and your patience.
Edited by hamluis, 22 April 2018 - 09:54 AM.
Moved from All Other Apps to Bus Apps - Hamluisl