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Camera, Bluetooth Not Working After 8.1 Installation and Multiple Folders Used

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#1 lyndamcevilly


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Posted 17 April 2018 - 05:03 PM

My brother gave me his old laptop with a new hard drive and windows 8.1 installed. I have noticed multiple issues that I have been trying to resolve. I am just a regular laptop user.


1) The camera does not show up in Device Manager.


2) Bluetooth is not found when I do a search. However, in Device Manager, under Network Adapters, Bluetooth Device (RFCOMM Protocol TDI) is listed with a yellow yield sign with an exclamation point in it. When I go into the properties, under device status it states "This device cannot start. (Code 10). The request is not supported." When I try to update the driver using the search automatically for updated driver software, it states, "Windows has determined that the driver software for your device is up to date."


3) I did a search on the hard drive for bluetooth and found a ton of different folders listing bluetooth. See below for examples:



C:\Program Files (x86)


C:\SWSetup\SP64041\Win7\amd64\program files

C:\SWSetup\Intel Bluetooth Driver\wpWin8.1\Win64\Install









May I please get some clarification on which folder this information should be in?



I would greatly appreciate any assistance on these issues as I have spent multiple hours researching.Thank you very much. 


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#2 Chris Cosgrove

Chris Cosgrove

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Posted 18 April 2018 - 04:39 PM

First of all - welcome to BC !


Second - the make and model of this computer would be useful.


The next thing to do is to go to the maker's web-site and download the latest Win 8.1 drivers for the bluetooth device and the camera. Save them in 'Downloads' or somewhere you can find them easily again.


Then go back into 'Device manager' and double click on the bluetooth device. When the 'Properties' box comes up, select 'Drivers' and uninstall them. Re-boot and install your new bluetooth driver(s) and see if it starts to work.


For the camera, click on 'View' at the top of the 'Device manager' box and click on 'Hidden devices' and see if your camera shows up. If it does, see if you can uninstall its driver, then repeat as above. If it doesn't show up at all and you have the current drivers for the camera you could just try installing the drivers anyway.


Post back and let us know how you get on.


Chris Cosgrove

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