My brother gave me his old laptop with a new hard drive and windows 8.1 installed. I have noticed multiple issues that I have been trying to resolve. I am just a regular laptop user.
1) The camera does not show up in Device Manager.
2) Bluetooth is not found when I do a search. However, in Device Manager, under Network Adapters, Bluetooth Device (RFCOMM Protocol TDI) is listed with a yellow yield sign with an exclamation point in it. When I go into the properties, under device status it states "This device cannot start. (Code 10). The request is not supported." When I try to update the driver using the search automatically for updated driver software, it states, "Windows has determined that the driver software for your device is up to date."
3) I did a search on the hard drive for bluetooth and found a ton of different folders listing bluetooth. See below for examples:
C:\Program Files (x86)
C:\SWSetup\Intel Bluetooth Driver\wpWin8.1\Win64\Install
May I please get some clarification on which folder this information should be in?
I would greatly appreciate any assistance on these issues as I have spent multiple hours researching.Thank you very much.