I hope this is posted in the relevant section, so apologies of not.
I had an issue on my laptop which only first happened today. I am using Windows 8.1 OS. I use a program called folder lock which I can lock drives or folders should I wish and I have been using this for a number of years with no problem and certainly not the issue I am having today.
With folder lock open I accidentally chose one of the wrong options thinking it was supposed to do something different; I clicked select all and then unlock items, expecting it only to unlock all those not locked but it removed all of them from the list. No matter, I thought it was a case of just re-adding them all to the list which I did. However, on clicking protection off for all of my drives, which was the option I had meant to use, I was only able to access 3 of my 4 drives. Whatever I try to do, the other 3 drives it says Access denied, no matter what I try. I even restarted my PC but without any luck. Those three drives have important folders and files that I was needing to access right now and I am unable to do so or figure out why.
So then I tried the next steps as follows:
- RIGHT-click on the Drive icon or Folder and select "Properties"
- Click on the "Security" tab
- verify your user name is listed or else add your username by clicking "Add"
On this third step for all three drives, it did not show the groups or user names and was blank, preventing me completing the last step in setting the permissions " enable all" and click "OK".
I have had no other issues with my laptop; no other performance issues and I had run all security programs and had no issues there. I am assuming this is an issue caused by folder lock that possibly causing a windows/windows explorer issue rather than vice versa or just an OS/Explorer issue, if that makes sense. So I was considering uninstalling Folder lock and restarting my PC to see if that would correct the error but before I did so, I first considered whether to do a system restore. I clicked on control panel > System and security > System >System protection and I noticed under the protection settings that the 3 drives in question were there but with missing next to each one. Now this would imply the drives were missing, as in the data on those drives were no longer there? And yet less than 30 minutes prior to starting those steps the drives were all fine and accessible. So I clicked on the tab system restore nonetheless and the 3 drives in question all said the drive is not in the selected restore point and could not be ticked for that reason. Still perturbed, I decided to check the disk management drive under My PC. The three drives are all showing healthy partitions and yet all 3 show 100% free space as if the data had disappeared! I can't for the life of me see how that could just suddenly have happened.
Pending that I have posted this in the relevent section, I would be most grateful for any assistance. I actually don't know what would happen if I ran the latest system restore point, which is today, without the drives in question, but I'm assuming that would not revert back to the previous time with the drives restored. Am I out of luck and will have to restore the 3 drives in question from the back up saved on my external drive/? Or am I missing something and there is a procedure to restore the drives without doing so?
Thank you and and any help will be much appreciated.
Edited by quietman7, 19 April 2018 - 12:36 PM.