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Wondershare?


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6 replies to this topic

#1 Wharfdale

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Posted 17 April 2018 - 10:14 AM

Hi, I think I did something really stupid. I downloaded what I now think was a dodgy video

converter program. Prior to downloading this software I had no problems but since I downloaded this

thing I found that my pc now takes longer to boot up. It used to take just under a minute but now

especially on a morning it can take  1.5 to 2 minutes. I decided to delete this software to see if it

was the cause of the problem but that was where the fun started. My os is windows 7 professional

so initially i went onto control panel  programs/features to delete it, It wasn't there. I tried to search

for it but that came up with no results so I had a look at reg edit to see if it was listed on there. No luck with that so I had a look on ms config, It wasn't listed on there either except for on the start up list. I knew it must be hiding somewhere so I tried to search for Wondershare that came up with nothing. Then out of desperation I searched again and then clicked on see more results then computer,

This brought up 3 files in connection with wondershare. I tried to delete them but it said the program was being used. I did eventually manage to delete them but I have a feeling it is still hiding somewhere as it still shows on the start up list. I don't know if this will help but on the start up list if you point the mouse at c:\ program it says c:\ program files (x86)\common files \wondershare\wondershare helper

compact\wshelper.exe

 

If you point the mouse at hklm it says hklm\software\wow6432node\microsoft \ windows\current version\run. I don't know if it is dodgy but I think I have tried every anti spyware/anti virus known to man

but they don't find anything. I don't know where else to look for it. the only other thing i can think of is to re format the hard drive but I don't really want to do that. Any ideas will be much appreciated.

David.


Edited by Wharfdale, 17 April 2018 - 10:15 AM.


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#2 Broni

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Posted 17 April 2018 - 04:29 PM

Welcome aboard p22002758.gif

 

Let's see if you're clean, first.

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.4.5.2467.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Wharfdale

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Posted 18 April 2018 - 11:50 AM

Hi thank you for the information. I will send you the reports but not being as young as I was I can't work out how to attach them to my reply. I guess it is my age. either that or I am just stupid. Mind I just noticed I am 5 years younger than you so I can't use age for an excuse so I will stick with stupid. Anyway in the meantime I have run all of the programs but none of them found anything that shouldn't be there. Mind I think there has been something nasty hiding somewhere because when I looked at the log for Mini toolbox there is what appears to be listings for porno sites.I don't know weather one of the anti malware programs I have run before contacting you have got rid of something but for a while now odd times I have put something quite innocent into google search and it has come up with shall we say questionable content. It hasn't happened for a couple of days though. After running all of the programs that you requested me to run I thought that the wondershare entry on the start up list may have gone but it is still there. At least there doesn't appear to be anything else lurking now.

Thanks, David.


Edited by Wharfdale, 18 April 2018 - 11:54 AM.


#4 Broni

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Posted 18 April 2018 - 03:23 PM

I can't comment until I see all logs.
You need to paste them in your reply.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Wharfdale

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Posted 19 April 2018 - 07:16 AM

Hi Broni,I am sorry to be a pain. I have tried to paste the Logs but it doesn't want to play. It comes up with a secondary box which asks me to paste by pressing ctrl and v on the keyboard. This doesn't work either

 

David.



#6 Broni

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Posted 19 April 2018 - 02:23 PM

I suggest you contact one of our moderators.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Jaycan

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Posted 19 April 2018 - 03:10 PM

./\..

Hi Warfdale,

Please note that I am not taking over from Broni, but this is one option that I noticed..

What I have found with the new formatted reply system is that there is an easier way to Copy & Paste these items.

 

If you look at the Top Left side of your reply box where I have left a ../\.. , (over the B for Bold) there may be a "Toggle Switch"..

In certain instances this can prevent you from doing a Copy & Paste back to these reply boxes.

 

Click on the "Toggle Switch" then try to do your Copy & Paste..

Sorry if I interfered Broni, but I also found this on Malwarebytes new B.B, system

 

Hope this helps ...






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