I'll be helping you with your computer.Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.Please take note of the guidelines for this fix:
- Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
- First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
- Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
- Please read ALL instructions carefully and perform the steps fully and in the order they are written.
- If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
- Continue to read and follow my instructions until I tell you that your machine is clean.
- If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
- Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary.
You will need another computer to download FRST64 to a USB drive, run FRST64 in the Recovery Environment, then back in Normal Mode.
Please download Farbar Recovery Scan Tool
in an uninfected computer and save it to a flash drive (Pen Drive).Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. In your case is FRST64.exe
Please also download the attached file
and save it in the same location the FRST64
is saved in the flash drive.Boot to the Recovery Console's Command prompt in the infected computer.
To enter the Recovery Environment with Windows 10
, follow the instructions in this tutorial
If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version
of Windows as the one you plan to use it on. For more information, check out this tutorial
After any of these actions is performed, all user sessions are signed off and the Boot Options menu is displayed. The PC will restart into the WinRE and the selected feature is launched.
On the boot options, select Troubleshooting
> Advanced Options
> Command prompt.Once in the Command Prompt:
- Insert the USB drive containing FRST64 and the Fixlist
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst64 and press Enter
Note: Replace letter e with the drive letter of your flash drive.
- The tool will start to run.
- When the tool opens click Yes to disclaimer.
- First press the Scan button. That will deactivate the rootkit, once the scan is finished, press the Fix button.
- These actions will make two logs, a Fixlog.txt and a FRST.txt logs in the flash drive. Please copy and paste them in your reply.
Once finished in the Recovery Environment, restart the computer in Normal Mode.
Please download Farbar Recovery Scan Tool
and save it to your desktop
.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. In your case is FRST64.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Make sure that under Optional Scans, there is a checkmark on Addition.txt.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
- The tool will also produce another log (Addition.txt ). Please attach this to your reply.
I will expect the following reports:Frst.txt
produced in the Recovery ConsoleFixlog.txt
produced in the Recovery ConsoleFrst.txt
produced in Normal ModeAddition.txt
produced in Normal Mode