Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD when plugging/unplugging laptop charger.


  • Please log in to reply
5 replies to this topic

#1 woodburner

woodburner

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 16 April 2018 - 02:37 PM

Hello, hopefully someone can help please.

 

I have a very slow laptop that often, when plugging or unplugging the power supply, will BSOD. Not always but it wont' BSOD at any other time

 

Synsative file attached, speccy link below;

 

http://speccy.piriform.com/results/60UmgpMW8I4RFxmefqMt8I7

 

It seems ndis.sys and ntoskrnl.exe are the culprits.

 

In trying to fix this I've updated the driver for the network card which instantly brought the laptop to normal working speed again. This lasted for about a day, also BSOD around the same time it went slow again- unsure which came first

 

Memtest has done 14 passes with no errors.

 

In event viewer there are errors relating to Intel's User Energy Server Service Queencreek, which is possibly pertinent?

 

Many thanks.

Attached Files



BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,011 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:02:23 AM

Posted 24 April 2018 - 09:55 PM

Although there are no dump files to consider, I conjecture it's related to your power management for your network adapter. See this guide and set your network adapter power management to maximum performance at all times.


Edited by bwv848, 24 April 2018 - 09:56 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 woodburner

woodburner
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 25 April 2018 - 08:49 AM

Thanks, unfortunately I'd already done that and problem persists.

No dump files though? Fairly sure there should be, BlueScreenView finds some. Do they need to be minidumps or otherwise?



#4 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,011 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:02:23 AM

Posted 28 April 2018 - 05:19 PM

 

No dump files though? Fairly sure there should be, BlueScreenView finds some. Do they need to be minidumps or otherwise?

Minidumps will do just fine in most cases. Can you send them to me?


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,011 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:02:23 AM

Posted 01 May 2018 - 09:08 AM

Dump file received in private message.

0: kd> !analyze -show D1 fffff8086d2bdfcc 2 8 fffff8086d2bdfcc
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff8086d2bdfcc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff8086d2bdfcc, address which referenced memory
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffffa8f`eb60d418 fffff801`93e0aae9 nt!KeBugCheckEx
01 fffffa8f`eb60d420 fffff801`93e071fe nt!KiBugCheckDispatch+0x69
02 fffffa8f`eb60d560 fffff808`6d2bdfcc nt!KiPageFault+0x47e
03 fffffa8f`eb60d6f8 fffff808`6d258d25 ndis!ndisMiniportPMParametersUpdated
04 fffffa8f`eb60d700 fffff808`6d2376d2 ndis!ndisMIndicatePMCapabilities+0xa1
05 fffffa8f`eb60d730 fffff808`6d22098f ndis!ndisMRawIndicateStatusEx+0x21c7e
06 fffffa8f`eb60d800 fffff808`6d22108d ndis!ndisMpHookDefaultIndicateStatus+0xf
07 fffffa8f`eb60d830 fffff808`6ea41a39 ndis!NdisMIndicateStatusEx+0x3d
08 fffffa8f`eb60d870 00000000`00000001 e1c65x64+0x1a39
09 fffffa8f`eb60d878 00000000`00000070 0x1
0a fffffa8f`eb60d880 00000000`00000001 0x70
0b fffffa8f`eb60d888 00000000`00000000 0x1
0: kd> lm k vm e1c65x64
Browse full module list
start             end                 module name
fffff808`6ea40000 fffff808`6eab4000   e1c65x64 T (no symbols)           
    Loaded symbol image file: e1c65x64.sys
    Image path: e1c65x64.sys
    Image name: e1c65x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jul 18 16:15:26 2016 (578D38DE)
    CheckSum:         00076CAE
    ImageSize:        00074000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Was this the driver for the network card that you updated?

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#6 woodburner

woodburner
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 01 May 2018 - 12:26 PM

Whilst I'm not entirely sure what I'm looking at..It seems e1c65x64.sys is a file for Intel 82579LM gigabyte network connection. I've previously downloaded and ran Intel's driver installer for this device, although it wasn't this driver that temporarily sped up the laptop.

 

Website says the latest version is 23.1 dated 2/21/18, looking in device manager for this device shows this is not the driver that is installed, am I missing something? The installation definitely did something as there are a bunch more options in properties for the device that weren't there before, just seems it didn't install the latest driver. I guessed the installer knows best.

 

Driver page here: https://downloadcenter.intel.com/product/47620/Intel-82579LM-Gigabit-Ethernet-PHY






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users