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A virus took over my browser and is stopping System Restore from working


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15 replies to this topic

#1 ECCO0K

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Posted 15 April 2018 - 08:02 PM

Hello everyone. A few days ago I got a virus that has control over my browser. It can redirect google searches to Yahoo or Bing and it could shut the browser down when you enter the names or visit the websites of certain anti-virus programs. The latter problem has gone away but the former is still there. At one point whatever the virus is, it could also shut down explorer.exe as soon as you typed the letters "adw." I tried different anti-virus programs and asked for help on Tom'sguide and didn't get much feedback so at this point I would just like to system restore but system restore is being blocked. It also wouldn't open in safe mode. Anyone have a solution? Thanks in advance.

 

 


Edited by ECCO0K, 15 April 2018 - 08:10 PM.


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#2 boopme

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Posted 16 April 2018 - 11:31 AM

Welcome, please run these next.

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ECCO0K

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Posted 16 April 2018 - 06:37 PM

TDSSKiller Results - 0 Threats Found

13:43:01.0408 0x2e90  TDSS rootkit removing tool 3.1.0.16 Jan 24 2018 17:27:43
13:43:01.0409 0x2e90  UEFI system
13:43:07.0036 0x2e90  ============================================================
13:43:07.0036 0x2e90  Current date / time: 2018/04/16 13:43:07.0036
13:43:07.0046 0x2e90  SystemInfo:
13:43:07.0046 0x2e90  
13:43:07.0046 0x2e90  OS Version: 10.0.16299 ServicePack: 0.0
13:43:07.0046 0x2e90  Product type: Workstation
13:43:07.0046 0x2e90  ComputerName: LAPTOP-7BO45SFN
13:43:07.0046 0x2e90  UserName: Peter
13:43:07.0046 0x2e90  Windows directory: C:\WINDOWS
13:43:07.0046 0x2e90  System windows directory: C:\WINDOWS
13:43:07.0046 0x2e90  Running under WOW64
13:43:07.0046 0x2e90  Processor architecture: Intel x64
13:43:07.0046 0x2e90  Number of processors: 4
13:43:07.0046 0x2e90  Page size: 0x1000
13:43:07.0046 0x2e90  Boot type: Normal boot
13:43:07.0046 0x2e90  CodeIntegrityOptions = 0x00000001
13:43:07.0046 0x2e90  ============================================================
13:43:07.0674 0x2e90  KLMD registered as C:\WINDOWS\system32\drivers\97911807.sys
13:43:07.0674 0x2e90  KLMD ARK init status: drvProperties = 0xFFF00, osBuild = 16299.15, osProperties = 0x19
13:43:08.0152 0x2e90  System UUID: {3B29ED72-558C-C5E1-0E16-EF155E112654}
13:43:08.0352 0x2e90  Drive \Device\Harddisk0\DR0 - Size: 0xE8E0DB6000 ( 931.51 Gb ), SectorSize: 0x200, Cylinders: 0x1DB01, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000040
13:43:08.0365 0x2e90  ============================================================
13:43:08.0365 0x2e90  \Device\Harddisk0\DR0:
13:43:08.0365 0x2e90  GPT partitions:
13:43:08.0366 0x2e90  \Device\Harddisk0\DR0\Partition1: GPT, TypeGUID: {C12A7328-F81F-11D2-BA4B-00A0C93EC93B}, UniqueGUID: {E3057BD5-20ED-486E-AF6D-874A4A0EFF33}, Name: EFI system partition, StartLBA 0x800, BlocksNum 0x82000
13:43:08.0366 0x2e90  \Device\Harddisk0\DR0\Partition2: GPT, TypeGUID: {E3C9E316-0B5C-4DB8-817D-F92DF00215AE}, UniqueGUID: {8BCF7FA7-E365-4991-955A-5C749FC2D32E}, Name: Microsoft reserved partition, StartLBA 0x82800, BlocksNum 0x8000
13:43:08.0366 0x2e90  \Device\Harddisk0\DR0\Partition3: GPT, TypeGUID: {EBD0A0A2-B9E5-4433-87C0-68B6B72699C7}, UniqueGUID: {970649F2-2510-4B66-BB71-231C7871FD37}, Name: Basic data partition, StartLBA 0x8A800, BlocksNum 0x72A84000
13:43:08.0366 0x2e90  \Device\Harddisk0\DR0\Partition4: GPT, TypeGUID: {DE94BBA4-06D1-4D40-A16A-BFD50179D6AC}, UniqueGUID: {ACB35F9C-874F-4630-A3EC-A3ED26B28483}, Name: Basic data partition, StartLBA 0x72B0E800, BlocksNum 0x1EA000
13:43:08.0366 0x2e90  \Device\Harddisk0\DR0\Partition5: GPT, TypeGUID: {EBD0A0A2-B9E5-4433-87C0-68B6B72699C7}, UniqueGUID: {9D3EF11E-3AEA-4BB3-B006-3A8A210C1388}, Name: Basic data partition, StartLBA 0x72CF8800, BlocksNum 0x1A0B800
13:43:08.0366 0x2e90  MBR partitions:
13:43:08.0366 0x2e90  ============================================================
13:43:08.0393 0x2e90  C: <-> \Device\Harddisk0\DR0\Partition3
13:43:08.0432 0x2e90  D: <-> \Device\Harddisk0\DR0\Partition5
13:43:08.0433 0x2e90  ============================================================
13:43:08.0433 0x2e90  Initialize success
13:43:08.0433 0x2e90  ============================================================
13:43:19.0539 0x2d48  ============================================================
13:43:19.0539 0x2d48  Scan started
13:43:19.0539 0x2d48  Mode: Manual; 
13:43:19.0539 0x2d48  ============================================================
13:43:19.0539 0x2d48  KSN ping started
13:43:19.0608 0x2d48  KSN ping finished: true
13:43:21.0401 0x2d48  ================ Scan system memory ========================
13:43:21.0401 0x2d48  System memory - ok
13:43:21.0402 0x2d48  ================ Scan services =============================
13:43:21.0402 0x2d48  ================ Scan global ===============================
13:43:21.0514 0x2d48  [ Global ] - ok
13:43:21.0515 0x2d48  ================ Scan MBR ==================================
13:43:21.0530 0x2d48  [ A78C646DB8D284B9C54ED366B2CA860E ] \Device\Harddisk0\DR0
13:43:21.0577 0x2d48  \Device\Harddisk0\DR0 - ok
13:43:21.0578 0x2d48  ================ Scan VBR ==================================
13:43:21.0583 0x2d48  [ 5D06D6F4AB194B1736C3B0F7AC5663CD ] \Device\Harddisk0\DR0\Partition1
13:43:21.0584 0x2d48  \Device\Harddisk0\DR0\Partition1 - ok
13:43:21.0597 0x2d48  [ 7AD437E3BF870E1AA45AE67C72A83681 ] \Device\Harddisk0\DR0\Partition2
13:43:21.0597 0x2d48  \Device\Harddisk0\DR0\Partition2 - ok
13:43:21.0605 0x2d48  [ 7A287FFC28F92F30BB9B8CF63B87C5C2 ] \Device\Harddisk0\DR0\Partition3
13:43:21.0606 0x2d48  \Device\Harddisk0\DR0\Partition3 - ok
13:43:21.0638 0x2d48  [ 6AC31516698ED06B0BF8E91322638FF9 ] \Device\Harddisk0\DR0\Partition4
13:43:21.0639 0x2d48  \Device\Harddisk0\DR0\Partition4 - ok
13:43:21.0655 0x2d48  [ 3F8B74446B829B541DA66A43632439AD ] \Device\Harddisk0\DR0\Partition5
13:43:21.0656 0x2d48  \Device\Harddisk0\DR0\Partition5 - ok
13:43:21.0657 0x2d48  ================ Scan generic autorun ======================
13:43:21.0743 0x2d48  SecurityHealth - ok
13:43:22.0057 0x2d48  [ D55D89BCA8327EED0F330AB172B7AE28, A42E005BE0AEBF299840560745AC07F72CE822726E52E6A7374B2EA7185E103E ] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
13:43:22.0307 0x2d48  RTHDVCPL - ok
13:43:22.0428 0x2d48  [ 7ABD1712C0465901EDFF68231D885897, 5076B2A54661F12A01C7493C9D1C96AC6CE9E7742F34FD2223241D45E81352CC ] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
13:43:22.0471 0x2d48  RtHDVBg_Session - ok
13:43:22.0638 0x2d48  [ FC53CA749AD9BA4D51192B4694421D55, 1613253EF063451D998358B965CFEE03A1D8CC0460221C9A12F69638978FD27F ] C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGCInvokerUtility.exe
13:43:22.0644 0x2d48  AdobeGCInvoker-1.0 - ok
13:43:22.0718 0x2d48  [ 3ECB6ECC0FE805FFAF0936BD6166E4AE, 065E01509DA587B811EC758E302AA89E6D83119434ABD8CA2F853B032BE110D7 ] C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
13:43:22.0737 0x2d48  HPMessageService - ok
13:43:22.0775 0x2d48  [ E05782E0B697CADBBC17E78C67280B30, 87A142350F1BD9FF7ADDDBF80AC5C1EFDCE93F8E3142B95ACC8D85DDE77D42D8 ] C:\Program Files (x86)\Skillbrains\lightshot\Lightshot.exe
13:43:22.0780 0x2d48  Lightshot - ok
13:43:22.0884 0x2d48  [ 05D036CE0945E1EAD1C74D1B096B39BA, 20DDB989131DDE5D51D09BC4FA7B5E528A72A3353D98F163BE2FE555F182A82B ] C:\Program Files (x86)\Common Files\iSkysoft\iSkysoft Helper Compact\ISHelper.exe
13:43:22.0953 0x2d48  iSkysoft Helper Compact.exe - ok
13:43:23.0093 0x2d48  [ 18236595E10FDB9A19117C3A1DB7F284, BCFD229FACBAB56C2475B36DC6462F5A88FB607B786C932A7973B68AE301248F ] C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
13:43:23.0160 0x2d48  Adobe Creative Cloud - ok
13:43:23.0209 0x2d48  [ B4B476649A3AA789196E47C05DCB2CDF, E007DAE4B3F268BED201949B5EA937281F4351D6640A7240F941C5D5C9C1A4C6 ] C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
13:43:23.0231 0x2d48  SunJavaUpdateSched - ok
13:43:23.0281 0x2d48  [ 14175BF4E313C54A6867337FB2A9E6AA, 2E2BC8D96984C55023A00C8B0A4543440ED149C4CF19575DEF6F31067C754734 ] C:\Program Files (x86)\Intel Driver and Support Assistant\DsaTray.exe
13:43:23.0284 0x2d48  DSATray - ok
13:43:23.0398 0x2d48  [ 5D9A6230D70565DB03A428B44DE524D6, AA53FFB6FDA174B3999A2B637ED9BDE70AE2D7C7E1D19AF95FB605C420BF2EFC ] C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
13:43:23.0425 0x2d48  chrome - ok
13:43:24.0002 0x2d48  [ 450FDD861FD582026BDCE55FCB2162C4, 91166DBAEE6A0D97ABA5EED352D06078870A265E736ED491C666CB6A8559BEB2 ] C:\Windows\SysWOW64\OneDriveSetup.exe
13:43:26.0904 0x2d48  OneDriveSetup - ok
13:43:27.0783 0x2d48  [ 450FDD861FD582026BDCE55FCB2162C4, 91166DBAEE6A0D97ABA5EED352D06078870A265E736ED491C666CB6A8559BEB2 ] C:\Windows\SysWOW64\OneDriveSetup.exe
13:43:28.0136 0x2d48  OneDriveSetup - ok
13:43:28.0834 0x2d48  [ 450FDD861FD582026BDCE55FCB2162C4, 91166DBAEE6A0D97ABA5EED352D06078870A265E736ED491C666CB6A8559BEB2 ] C:\Windows\SysWOW64\OneDriveSetup.exe
13:43:29.0207 0x2d48  OneDriveSetup - ok
13:43:29.0324 0x2d48  [ 93690F7205E1A337E94682E612F8AD22, F1B3798A2A1E5B9D616F743E5FBA9FA23A9FFCED40F35A7FCF0BD2D99E022CB8 ] C:\Program Files (x86)\Windows Mail\wab.exe
13:43:29.0333 0x2d48  WAB Migrate - ok
13:43:29.0798 0x2d48  [ DC88C9CDE45C1DD6551C8212DA536274, 9368419F375CE26937EF71C9236DAA8D93C75EA87C8D33A1B2EA11AE13A5F1BC ] C:\Users\Peter\AppData\Local\Microsoft\OneDrive\OneDrive.exe
13:43:29.0840 0x2d48  OneDrive - ok
13:43:29.0898 0x2d48  [ 05EF78B9E274D3B190C18C34361D4024, D200A291D2B50F9A23A228919CBF5D70938D609487FBFAC5C4BFF9F6A9A4C7EF ] C:\Users\Peter\AppData\Local\FluxSoftware\Flux\flux.exe
13:43:29.0943 0x2d48  f.lux - ok
13:43:30.0013 0x2d48  Discord - ok
13:43:30.0016 0x2d48  Waiting for KSN requests completion. In queue: 6
13:43:31.0062 0x2d48  AV detected via SS2: Windows Defender, windowsdefender:// (  ), 0x61100 ( enabled : updated )
13:43:31.0067 0x2d48  Win FW state via NFP2: enabled ( trusted )
13:43:31.0297 0x2d48  ============================================================
13:43:31.0297 0x2d48  Scan finished
13:43:31.0297 0x2d48  ============================================================
13:43:31.0308 0x249c  Detected object count: 0
13:43:31.0308 0x249c  Actual detected object count: 0
 
AdwCleaner Results - 0 Threats Found (I have used this program previously and it has removed things before)
# -------------------------------
# Malwarebytes AdwCleaner 7.1.0.0
# -------------------------------
# Build:    04-12-2018
# Database: 2018-04-16.1
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    04-16-2018
# Duration: 00:00:46
# OS:       Windows 10 Home
# Scanned:  40655
# Detected: 0
 
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries found.
 
***** [ Chromium URLs ] *****
 
No malicious Chromium URLs found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries found.
 
***** [ Firefox URLs ] *****
 
No malicious Firefox URLs found.
 
 
 
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S05].txt ##########
 
ESET - 
C:\Users\Peter\AppData\Local\Temp\Gihosoft Android Data Recovery 8.1.9   Serial Key a variant of MSIL/WebCompanion.A potentially unwanted application,a variant of Win32/WebCompanion.B potentially unwanted application
C:\Users\Peter\Music\FL Studio Producer Edition 12.4.2 + Keygen - Crackingpatching.com.zip Win32/Keygen.MI potentially unsafe application
 
Sidenote: Trying to install Gihosoft is what gave me this virus

Edited by ECCO0K, 16 April 2018 - 07:10 PM.


#4 boopme

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Posted 17 April 2018 - 10:41 AM

Did removing that crack stop the redirects?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ECCO0K

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Posted 17 April 2018 - 10:52 AM

Did removing that crack stop the redirects?

I didn't remove it initially because the guide said "Do not clean" but it didn't stop the redirects. In the temp folder I see something called "Execute2App.exe." It was created on the same date I got the virus (4/12). Should I delete it?



#6 boopme

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Posted 17 April 2018 - 11:04 AM

Ok , but you have no removed it..

Before deleting lets double check that file.
Submit it to Virus Total
https://www.bleepingcomputer.com/forums/t/970/virustotal-free-service-to-analyze-new-samples/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ECCO0K

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Posted 17 April 2018 - 11:09 AM

Ok , but you have no removed it..

Before deleting lets double check that file.
Submit it to Virus Total
https://www.bleepingcomputer.com/forums/t/970/virustotal-free-service-to-analyze-new-samples/

https://www.virustotal.com/#/file/009b4595a8917c81288068e84017a0b3eff8c9338cb0dda77e8212cdaa74b08f/detection



#8 boopme

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Posted 17 April 2018 - 11:11 AM

Leave the file.. Sorry for typo.. you have Now removed it, but still redirect?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ECCO0K

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Posted 17 April 2018 - 11:14 AM

Leave the file.. Sorry for typo.. you have Now removed it, but still redirect?

You want me to delete Execute2App?



#10 boopme

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Posted 17 April 2018 - 11:15 AM

OK upon further review as it is in the TEMP folder and not here.. delete it

Users\Pro tools\AppData\Local\Temp\Execute2App.exe
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ECCO0K

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Posted 17 April 2018 - 11:32 AM

OK upon further review as it is in the TEMP folder and not here.. delete it

Users\Pro tools\AppData\Local\Temp\Execute2App.exe

The google redirect seems to be gone! Still having issues opening system restore though. Also having another issue with a website called "linkhaitao.com" that redirects to that page briefly and then redirects to the page I was originally on. Happens every time I go here http://us.asos.com/boohooman/boohooman-denim-jacket-with-fleece-collar-in-light-wash/prd/8829773


Edited by ECCO0K, 17 April 2018 - 11:35 AM.


#12 boopme

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Posted 17 April 2018 - 11:45 AM

Probably should ask about that in Win 10 forum.
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#13 ECCO0K

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Posted 17 April 2018 - 11:46 AM

Ok, should I create a new topic to get further help?



#14 boopme

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Posted 17 April 2018 - 12:05 PM

Yes, the people there are more knowledgeable than I about this.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 ECCO0K

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Posted 17 April 2018 - 12:08 PM

Yes, the people there are more knowledgeable than I about this.

Ok. Thank you for all of your help!!






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